Customer Information Center Manager jobs in Evansville, IN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Youth Advocacy Case Manager
  • Owensboro Area Shelter Information & Services
  • Owensboro, KY FULL_TIME
  • Under the supervision of the Manager of Client Services, provides holistic, comprehensive services to OASIS residential clients, nonresidential clients, and their children.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Under supervision of the Manager of Client Services conducts planned children's activities.
     
    Reinforces positive parenting and responsible supervision of children.

    Works closely with Counselor/Advocates and Youth Advocacy Counselor to meet the needs of family case management.

    Coordinates and conducts age appropriate groups for children and parents.

    Provides information, referral, crisis intervention and advocacy for children who are program participants.

    Works with the supervisor to incorporate practicum students and volunteers into the children’s program. 

    Assists clients and their children in establishing a safety plan, identifying goals, and locating resources to achieve them.


    Provides individual and group counseling services for OASIS clients and their children as outlined in the KCADV Victim Service Standards.

    Provides services to promote family self-sufficiency.

    Coordinates client needs with appropriate staff.

    Responds to crisis calls; provides information and referrals as needed.

    Completes client intakes, assessments and exits according to OASIS Policies and Procedures.

    Maintains daily contact sheet and other documentation as required.

    Maintains client files as outlined in OASIS Policies and Procedures.

    Provides information, referrals, crisis intervention and advocacy services for program participants.

    Documents and makes appropriate reports to the Cabinet for Health and Family Services

    Attends case reviews, in-services, trainings and staff meetings as assigned.

    Performs public speaking duties; represents agency in community or interagency activities.

    Maintains a county resource directory.

    Facilitates client entries to campus and provides follow-up client services upon exit.

    May assist with care of children in the childcare area when needed.

    Transfers phone lines to campus when office is unattended.

    Performs other duties as assigned.

    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE
    Associates degree with 3-5 years’ experience working with children.

    LANGUAGE SKILLS
    Ability to read, analyze, and interpret general business periodicals, financial reports, professional journals, technical procedures, or governmental regulations and legal documents. Ability to write reports, business correspondence, procedure manuals, speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information and respond to questions from supervisors, clients, fellow employees, and the general public.

    MATHEMATICAL SKILLS
    Ability to apply concepts of basic math and algebra.

    REASONING ABILITY
    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

     
     
     
     
    CERTIFICATES, LICENSES, REGISTRATIONS

    Must meet certification standards as outlined by the KCADV as directed by supervisor.

    Must hold or be able to obtain a valid Kentucky Driver's License.

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is required to reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Hearing, near acuity, far acuity.

    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Machines: Transportation vehicles, office machines and equipment.

    COMMENTS
    Must demonstrate respect for the dignity and equality of all people and maintain standards of confidentiality in accordance with OASIS Policies.

    An ability to maintain a good public image of the program through a high level of professionalism.

    The ability to travel, work flexible hours and to maintain a positive leadership role.

    A commitment to the mission of the agency.

    Adheres to all OASIS Policies.
  • Just Posted

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Customer Service Representative - Call Center
  • Call Center in Owensboro, KY - Owensboro
  • Owensboro, KY FULL_TIME
  • Summary Job Summary Operates and maintains proficiency in answering all inbound calls to the Call Center. Provides general information, provider referral, and client assistance in the telehealth envir...
  • 3 Days Ago

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Center Manager
  • CleanSlate
  • Evansville, IN FULL_TIME
  • You will form collaborative and consultative relationships with local hospitals, behavioral health professionals, First-Responders and other organizations in your territory, working with addicted pati...
  • 6 Days Ago

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Service Center Manager
  • Dayton Freight
  • Evansville, IN FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 13 Days Ago

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Center Manager - Marion, IL
  • Goodyear
  • Marion, IL FULL_TIME
  • IMMEDIATELY HIRING!!! – APPLY TODAY!!! Goodyear and its Raben Tire company-owned outlets operate tire and auto service centers in 6 states. We are a team of highly motivated people dedicated to provid...
  • 13 Days Ago

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LTL Service Center Manager
  • AAA Cooper Transportation (ND)
  • Evansville, IN FULL_TIME
  • Job Description: Our Chicago, IL Service Center is immediately hiring a Service Center Manager. Starts at $75,000 Provide leadership to all team members including drivers, supervisors, and sales execu...
  • Just Posted

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0 Customer Information Center Manager jobs found in Evansville, IN area

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Mechanic
  • Gerber Collision & Glass
  • Evansville, IN
  • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
  • 3/19/2024 12:00:00 AM

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Store Clerk - Evansville North
  • Schnuck Markets
  • Evansville, IN
  • Job Description Thank you for your interest in Schnucks! We offer a variety of positions and career opportunities at Sch...
  • 3/19/2024 12:00:00 AM

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Cook - Retention Bonus offered
  • Asccare
  • Evansville, IN
  • ** Cook - Retention Bonus offered** **Job Category****:** Food & Nutrition Services **Requisition Number****:** COOKR029...
  • 3/19/2024 12:00:00 AM

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Transportation Security Officer
  • Transportation Security Administration
  • Evansville, IN
  • Summary Transportation Security Officers are responsible for providing security and protection of travelers across all t...
  • 3/19/2024 12:00:00 AM

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Customer CARE Advocate
  • OneMain Holdings, Inc.
  • Evansville, IN
  • **Customer CARE Advocate** **Full Job Title:** Customer CARE Advocate **Job Number:** R2202-29410 **Location:** Evansvil...
  • 3/18/2024 12:00:00 AM

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Grocery Store Stocker
  • IGA
  • Evansville, IN
  • Main Responsibilities of a Grocery Store Stocker: •Stacking the items in an organized manner •Assigning relevant labels ...
  • 3/18/2024 12:00:00 AM

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Human Resources Manager, Corporate
  • Berry Global, Inc
  • Evansville, IN
  • Overview: At Berry Global Group, Inc. (NYSE:BERY), we create innovative packaging and engineered products that we believ...
  • 3/18/2024 12:00:00 AM

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Human Resources Manager, Corporate
  • Berry Global
  • Evansville, IN
  • **Overview** At Berry Global Group, Inc. (NYSE:BERY), we create innovative packaging and engineered products that we bel...
  • 3/18/2024 12:00:00 AM

Evansville is a city and the county seat of Vanderburgh County, Indiana, United States. The population was 117,429 at the 2010 census, making it the state's third-most populous city after Indianapolis and Fort Wayne, the largest city in Southern Indiana, and the 232nd-most populous city in the United States. It is the commercial, medical, and cultural hub of Southwestern Indiana and the Illinois-Indiana-Kentucky tri-state area, home to over 911,000 people. The 38th parallel crosses the north side of the city and is marked on Interstate 69. Situated on an oxbow in the Ohio River, the city is of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,827 to $128,036
Evansville, Indiana area prices
were up 1.3% from a year ago

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