Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Matt’s Automotive Service Center operates in 10 locations in Minnesota & North Dakota, we are growing and busy and we are looking to add to our award winning team. We live by our core values of:
When you join the team at Matt's Automotive Service Center, our promise to you is to:
If this sounds like something you are interested in learning more about, and you have a track record of success, a strong commitment to ethics, and would like to work at one of the top shops in the area, this IS the opportunity for you!
As a Collision Center Manager with Matt's Automotive Service Center, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building long lasting relationships with our guests.
Our Service Managers have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before and after they leave our facilities.
The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but not limited to sales activities, staff management, ensuring the highest quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All shop personnel report directly to the Service Manager.
Essential Duties and Responsibilities:
Job Type: Full-time
Pay: $62,500.00 - $85,000.00 per year
Benefits:
Experience level:
Schedule:
Experience:
License/Certification:
Work Location: In person
0 Customer Information Center Manager jobs found in Fargo, ND area