Customer Information Center Manager jobs in Fayetteville, NC

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Full Time Service Technician
  • NEST Manager Real Estate
  • Fayetteville, NC FULL_TIME
  • About us

    NEST is a small business in Fayetteville, NC. We are professional, agile and professional.

    Our work environment includes:

    • Modern office setting
    • Growth opportunities

    Nest Managers is looking for a full-time Service Technician to join their team. The Service Technician handles all phases of maintenance relating to the completion of work orders, preparation of homes for occupancy and implementation of preventative maintenance programs.

    Qualifications

    • Must be 18 or older
    • No felonies within the past 7 years
    • Be friendly, respectful, and punctual
    • Must provide basic tools
    • Two to five years’ experience in this field
    • Strong knowledge of heat pump, HVAC, plumbing, electrical systems and carpentry
    • HVAC certification a plus; must have or be willing to obtain a Certified Pool Operator license
    • Pleasing personality and ability to work with and understand the problems and attitudes of residents
    • Good mechanical skills
    • Good organizational skills and interest and enthusiasm for the job
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

    Responsibilities

    • The Service Technician handles all phases of maintenance relating to the completion of work orders, preparation of homes for occupancy and implementation of preventative maintenance programs
    • Assists supervisor with the quality and efficiency of turning vacant homes into make ready homes in a timely manner.
    • Completes all work orders within a 24-hour time frame
    • Adheres to all personnel directives and safety requirements
    • Reports any hazardous, emergency, or unusual situations that could possibly be a violation of company policy
    • Works in residential homes and outdoors
    • Works under moderate supervision
    • Frequently moves about to coordinate work

    Benefits

    • Over 3 weeks of PTO
    • Paid holidays
    • Paid time for personal volunteerism each year
    • Tuition expense and continuing education reimbursement

    $20-$30hr depending on experience

    Job Type: Full-time

    Pay: $20.00 - $30.00 per hour

    Benefits:

    • Paid time off
    • Professional development assistance

    Experience level:

    • 3 years

    Schedule:

    • Monday to Friday

    Work setting:

    • Construction site
    • In-person
    • Office
    • Outdoor work

    Ability to Relocate:

    • Fayetteville, NC: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Information Systems Security Manager - Clearance Required
  • Logistics Management Institute
  • Liberty, NC OTHER
  • Overview LMI is seeking a Senior Cybersecurity Information Systems Security Manager (ISSM) with a minimum of a SECRET clearance to provide cybersecurity Risk Management Framework (RMF) Authority to Op...
  • 3 Days Ago

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Contact Center Manager
  • Fort Liberty Federal Credit Union
  • Liberty, NC FULL_TIME
  • Contact Center Manager Purpose: Provides quality sales and service to members through effective, efficient, and motivational leadership for the Contact Center's employees. Responsible for supervising,...
  • 6 Days Ago

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Career Center Site Manager
  • Equus
  • Clinton, NC FULL_TIME
  • Company DescriptionWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce...
  • 24 Days Ago

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Sharepoint Systems Analyst with TS/SCI
  • Information Management Group, Inc.
  • Fayetteville, NC FULL_TIME
  • Sharepoint Systems Analyst with TS/SCI Job Locations US-NC Job ID 2024-5616 # of Openings 1 Category Technical Services & Operations Opportunity Transform technology into opportunity as an Information...
  • 29 Days Ago

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FT Center Store Manager (H)
  • Food Lion
  • Fayetteville, NC FULL_TIME
  • Address: USA-NC-Fayetteville-2071 Skibo Rd Store Code: Store 01612 Grocery (7227508) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 19...
  • 1 Day Ago

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0 Customer Information Center Manager jobs found in Fayetteville, NC area

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Raeford, NC
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Dunn, NC
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Sanford, NC
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Lumberton, NC
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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Community Manager
  • Inspire Communities
  • Fayetteville, NC
  • Job Description Job Description Company: For more than thirty years, Inspire Communities and its predecessor companies h...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Fuquay Varina, NC
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM

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Patient Services Coordinator
  • OrthoCarolina
  • Laurinburg, NC
  • At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making...
  • 4/23/2024 12:00:00 AM

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Admissions Representative
  • ADVATIX - Advanced Supply Chain and Logistics
  • Fayetteville, NC
  • Admissions Representative Role Summary Our client is seeking an Admissions Representative to join their rapidly growing ...
  • 4/23/2024 12:00:00 AM

Fayetteville (/ˈfeɪətˌvɪl/) is a city in Cumberland County, North Carolina, United States. It is the county seat of Cumberland County, and is best known as the home of Fort Bragg, a major U.S. Army installation northwest of the city. Fayetteville has received the All-America City Award from the National Civic League three times. As of the 2010 census it had a population of 200,564, with an estimated population of 204,408 in 2013. It is the 6th-largest city in North Carolina. Fayetteville is in the Sandhills in the western part of the Coastal Plain region, on the Cape Fear River. With an estima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$90,530 to $123,530
Fayetteville, North Carolina area prices
were up 1.5% from a year ago

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