Customer Information Center Manager jobs in Florence, AL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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INFORMATION SYSTEMS PC Tech
  • North Alabama Medical Center
  • Florence, AL FULL_TIME
  • PC Tech

    Department: Information Systems

    Shift: 8a- 4p; 20 hours Pay Period

    Position Requirements: High School Diploma or GED (must provide proof) plus two to four years' specialty training which may lead to licensure or certificate. Requires five to seven years work experience.

  • Just Posted

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Center Human Resource Manager
  • Cypress Cove Center
  • Muscle Shoals, AL FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 14 Days Ago

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Customer Account Rep-R00020
  • Rent-A-Center
  • Booneville, MS FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • Just Posted

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.038.001.002 Manager- Transfer Center
  • Impact Solutions Inc
  • Florence, AL FULL_TIME
  • The Manager, Transfer Center ensures the Access Center function(s) are consistently maintained during all hours of operation; provides oversight and direction over all staff and processes related to A...
  • 13 Days Ago

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Shift Manager
  • Fourteen Foods Career Center
  • Corinth, MS FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 1 Month Ago

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Shift Manager
  • Fourteen Foods Career Center
  • Muscle Shoals, AL FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Florence, AL area

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Purchasing Coordinator - Florence Surgery Center
  • SCA Health
  • Florence, AL
  • Overview: Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physicia...
  • 3/18/2024 12:00:00 AM

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Cashier
  • Rural King
  • Muscle Shoals, AL
  • About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offe...
  • 3/18/2024 12:00:00 AM

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Advanced Medical Support Assistant
  • Department of Veterans Affairs
  • Florence, AL
  • Summary The Medical Support Assistant (MSA) serves at the Birmingham, AL Health Care System. THIS OPEN & CONTINUOUS ANNO...
  • 3/18/2024 12:00:00 AM

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Manager of the Product Solution Center
  • Applied Industrial Technologies, Inc.
  • Florence, AL
  • Provides strategic & operational leadership for the Product Solution Center (PSC) within the US Service Center network, ...
  • 3/18/2024 12:00:00 AM

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Family Nurse Practitioner / Physician Assistant at Huntsville Hospital Urgent Care
  • Urgent Team Management
  • Florence, AL
  • Huntsville Hospital Urgent Care is looking for a dedicated, compassionate, and experienced Nurse Practitioner or Physici...
  • 3/16/2024 12:00:00 AM

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Outside Recovery Associate
  • Rural King Supply
  • Muscle Shoals, AL
  • Overview: About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associate...
  • 3/16/2024 12:00:00 AM

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Family Nurse Practitioner / Physician Assistant at Huntsville Hospital Urgent Care
  • Urgent Team Management
  • Muscle Shoals, AL
  • Huntsville Hospital Urgent Care is looking for a dedicated, compassionate, and experienced Nurse Practitioner or Physici...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative-2407
  • Checkngo
  • Muscle Shoals, AL
  • Customer Service Representative-2407 page is loaded **Customer Service Representative-2407** **Customer Service Represen...
  • 3/14/2024 12:00:00 AM

Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 census, the city's population was 39,319. Florence is the largest and principal city of the Florence-Muscle Shoals Metropolitan Statistical Area (which includes Muscle Shoals, Sheffield, and Tuscumbia metropolitan areas in Colbert and Lauderdale counties). Florence is considered northwestern Alabama's primary economic hub. Annual tourism events include the W. C. Handy Music Festival in the summer and the Renaissance Faire in the fall. Landmarks in Flo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$85,605 to $116,817
Florence, Alabama area prices
were up 1.3% from a year ago

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Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020