Customer Information Center Manager jobs in Fort Collins, CO

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Technology Manager
  • Crawford Technologies
  • Fort Collins, CO FULL_TIME
  • Information Technology Manager

    Department: IT

    Employment Type: Full Time

    Location: Fort Collins

    Compensation: $90,000 - $100,000 / year

    Description

    Crawford Technologies, one of the Canada's fastest growing companies, is seeking a Manager of Information Technology to join our team. Reporting to the Director of Technical Services, the IT Manager will be responsible for managing the IT team, IT security, helpdesk, systems and network administration, and maintaining IT assets, including on-prem datacenters, cloud, desktops, laptops, servers, peripherals, network equipment, and software applications.


    Key Responsibilities

    • Lead, manage, and develop a team of systems administrators to design, deploy, and manage corporate IT infrastructure and production hybrid cloud and on-prem infrastructure.
    • Formulates, develops, validates, and implements IT policies, procedures, and best practices.
    • Analyzes new technologies, participates in, and drives the technical aspects of strategic decisions regarding IT for the enterprise.
    • Delegates responsibilities effectively within the IT team to manage Active Directory, Microsoft365, virtual environments, cloud environments, backup solutions.
    • Lead and manage end user support with the helpdesk system.
    • Manage the IT budget and is responsible for all IT-related purchases.


    Skills, Knowledge, Expertise and Education

    • 8 years’ experience in network engineering and IT systems administration
    • 5 years management experience
    • Experience in the most current technologies and products used in the industry.
    • Project management experience, including organizing and executing projects.
    • Ability to manage Microsoft Windows, Linux, and UNIX-based environments.
    • Understanding of network monitoring tools
    • Knowledge of enterprise IT infrastructure, management, monitoring, and security
    • Background in compliance with PCI, HITRUST, and SOC2
    • Bachelor’s degree in computer science, information technology or another related field and or combination of education and expertise.  



    Benefits

    • Competitive salary (Commensurate with experience and position and eligible commission) 
    • Excellent benefits
      • Medical
      • Dental
      • Vision
      • Short Term Disability
      • Long Term Disability
      • Group and Voluntary Life
      • Sick Time Pay
      • Vacation Pay
      • Holiday Pay
    • Be part of a rapidly growing software company
     How long will the role be open for?  Until filled.

    Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.

     We thank all applicants for their interest in joining our team. Those short listed will be contacted.

     Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.
  • 5 Days Ago

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Real Time Information Center Technician I/II
  • City of Greeley -
  • Greeley, CO FULL_TIME
  • Hiring Range: Real Time Information Center Technician I: $28.13 - $33.08 Hourly Real Time Information Center Technician II: $30.96 - $36.39 Hourly Salary Range: Real Time Information Center Technician...
  • 16 Days Ago

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Customer Service Patient Representative
  • Eye Center of Northern Colorado
  • Fort Collins, CO FULL_TIME
  • Who We Are At Eye Center of Northern Colorado, a Panorama Eyecare company, our mission is to enhance the quality of life by improving eye health and vision through compassion, while using state-of-the...
  • 11 Days Ago

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Center Manager - 0034
  • GREASE MONKEY INTERNATIONAL
  • Garden, CO OTHER
  • Job Details Job Location: Grease Monkey 34 - Garden City, CO Position Type: Full Time Salary Range: Undisclosed Job Category: Retail DescriptionWere seeking an exceptional Center Manager for our GMI s...
  • 14 Days Ago

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Center Manager- 0636
  • Grease Monkey International
  • Greeley, CO FULL_TIME
  • Were seeking an exceptional Center Manager for our GMI service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction. ...
  • 15 Days Ago

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Center Manager - 0034
  • Grease Monkey International
  • Garden, CO FULL_TIME
  • Were seeking an exceptional Center Manager for our GMI service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction. ...
  • 15 Days Ago

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0 Customer Information Center Manager jobs found in Fort Collins, CO area

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Customer Quality Manager
  • Advanced Energy
  • Fort Collins, CO
  • Customer Quality Manager **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and m...
  • 4/23/2024 12:00:00 AM

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Dispatch Customer Service Representative
  • Greeleychamber
  • Greeley, CO
  • **Dispatch Customer Service Representative** ALLO Communications Job Description At ALLO, we believe people are our bigg...
  • 4/22/2024 12:00:00 AM

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Facility Attendant (The Lincoln Center)
  • Fort Collins, CO
  • Fort Collins, CO
  • **POSITION TITLE:** Facility Attendant (The Lincoln Center) (Hourly) **REQUISITION #:** req5154 **DEPARTMENT:** Cultural...
  • 4/22/2024 12:00:00 AM

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Front of House Manager
  • PharmaCann
  • Greeley, CO
  • PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based produc...
  • 4/21/2024 12:00:00 AM

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Customer Service Representative
  • Church & Dwight, Co., Inc.
  • Fort Collins, CO
  • This website Location: USA, Fort Collins, CO Team: Sales Position: Full time Type: Regular Posted: Posted Today Job refe...
  • 4/21/2024 12:00:00 AM

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Global Service Project Manager
  • Advanced Energy Industries, Inc.
  • Fort Collins, CO
  • ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engine...
  • 4/20/2024 12:00:00 AM

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Reservation Sales Agent
  • Mountain Time Vacation Rentals LLC
  • Fort Collins, CO
  • Reservation Sales Agent - Remote Optional Are you a seasoned sales professional with a knack for converting customer and...
  • 4/20/2024 12:00:00 AM

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Member Service Representative or Senior - Greeley, CO
  • Ent Credit Union
  • Greeley, CO
  • Company Description Ent Credit Union exists to improve the financial quality of life of the people we serve. This missio...
  • 4/19/2024 12:00:00 AM

Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situated on the Cache La Poudre River along the Colorado Front Range, Fort Collins is located 56 mi (90 km) north of the Colorado State Capitol in Denver. With a 2016 estimated population of 161,000, it is the fourth most populous city in Colorado after Denver, Colorado Springs, and Aurora. Fort Collins is a midsize college city, home to Colorado State University. Fort Collins is situated at the base of the Rocky Mountain foothills of the northern Fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$98,198 to $133,995
Fort Collins, Colorado area prices
were up 2.3% from a year ago

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