Customer Information Center Manager jobs in Great Falls, MT

Job Summary:

Coordinates and completes projects in the Information Technology department.

FLSA:

EXEMPT

DUTIES AND RESPONSIBILITIES:

Accomplish project objectives within the constraints of scope, schedule and cost.

Develop project plans/schedules, monitor progress against project plans/schedules, publish updated project plans/schedules and revise plans/schedules to reflect delays, issues, and changes in scope.

Manage and direct assigned project resources to best meet project objectives.

Develop and implement organization structure for each project including roles and responsibilities for each member of the project team.

Manage and monitor day-to-day activity and provide direction to project team members.

Develop supporting project management plans such as scope, cost, risk, schedule, quality, resource, procurement, and change management plans.

Review and escalate changes affecting scope, schedule, cost, and/or quality to project Sponsors and Directors, as required.

Log all issues and risks. escalate, when necessary, project issues and risks to project Sponsors.

Perform all project communication, including status reporting, risk management, and escalation of issues.

Make information defined in communication plans available to project stakeholders.

Develop project budget and update budget periodically with actual expenses.

Conduct project closeout session and document lessons learned.

Ensure that all project deliverables and documents are stored and maintained.

Acts as a mentor to non-senior project managers.

Perform other duties as assigned.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.

Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Professional Requirements:

Adheres to dress code.

Completes annual educational requirements.

Maintains regulatory requirements.

Wears identification while on duty.

Maintains confidentiality at all times.

Attends department staff meetings as required within the department.

Reports to work on time and as scheduled; completes work in designated time.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Coordinates efforts in meeting regulatory compliance, federal, state and local regulations and standards

Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.

Complies with Benefis Health System Organization Policies and Procedures.

Complies with Health and Safety Standards and Guidelines.

Education/Experience Requirements:

Five plus years proven experience managing medium to large projects.

Five plus years minimum experience in Healthcare and/or Information Technology.

Bachelor's degree or equivalent additional experience in a related discipline (e.g., information technology, computer science, business).

PMI PMP certification preferred.