Customer Information Center Manager jobs in Hopkinsville, KY

Job Title: Informational Systems Manager

Company: JTEKT Column Systems North America

Location: Hopkinsville, KY

Job Type: Full-Time

About Us: JTEKT Column Systems North America is a dynamic and innovative Tier 1 automotive supplier, heavy truck, off-road/utility and manufacturer of steering columns and related systems. We pride ourselves on fostering a collaborative and forward-thinking work environment that encourages creativity and professional growth. As we continue to expand our product portfolio, we are seeking a highly skilled and motivated Informational Systems Manager to join our team.

The Benefits: We know how important your health, wellbeing, and financial strength is to you. JCSNA supports all aspects of the individual - self, health, wealth and community. We provide affordable benefits for you and your family members. Our benefits include:

• Medical, Dental, Vision,
• Virtual Medical Services
• Bonuses and Company Paid Medical Insurance
• 401(k) Retirement Plan company match
• Company paid life insurance and STD
• Vacation time, plus 12 company paid holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plus more!

1 REPORTING RELATIONSHIP Reports to the Director of Finance.

2 PURPOSE

2.1 Function

2.1.1 Manages the planning, evaluation, design, development, and implementation of information systems, and directs telecommunications; Ensures development and implementation of cost effective systems and infrastructure to meet current and future business needs.

2.2 Authority

2.2.1 From Director of Finance, directs IS function throughout

organization.

2.2.2 Manages IT/IS employees.

3 DUTIES AND RESPONSIBILITIES

3.1 Ensure the organization uses technology to remain competitive;

3.2 Ensures hardware and software are current, up to date, and support the business;

3.3 Conducts routine evaluations of the network to ensure the security of data, network access, disaster recovery, and backup systems;

3.4 Plan, coordinate and direct research into upgrades and maintenance;

3.5 Direct the IT work. This includes installation and upgrading of hardware and software, programming and systems design, and development of computer networks;

3.6 Stays abreast of latest technology to ensure proper information flow throughout the organization;

3.7 Consult with users, management, vendors, and technicians to assess computing needs and deliver them.

3.8 Direct daily operation of department. Analyze work flow, establish priorities, develop standards and set deadlines;

3.9 Review and approve all technology requests. Control budget.

3.10 Other duties as assigned.

4 MEASUREMENTS/COMPETENCIES

4.1 Accomplishment of set goals, including documentation, organization, and timeliness;

4.2 Performance in areas of responsibility;

4.3 Problem solving and troubleshooting accomplishments;

4.4 Effectiveness of customer support;

4.5 Strong people management skills, ability to motivate others to accomplish goals.

5 SUPERVISOR RESPONSIBILITY

5.1 This position manages IT/IS Administrators.

5.2 Responsible for maintaining all modules of ERP system software.

5.3 Manages IT Helpdesk. Ensures timely resolution of queries.

5.4 Provides guidance and training on information security process controls, and compliance. Identify and educate all users on potential risks (cyber, email, and other IT/IS threats).

6 WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment.

7 QUALIFICATIONS

7.1 High school diploma or equivalent.

7.2 Bachelor’s Degree in Information Technology or related field.

7.3 5 years of manufacturing experience.

7.4 Ability to Manage multiple projects at one time.

7.5 Negotiating skills.

7.6 Proficient in Microsoft server and networking.

7.7 Excellent communication skills, both oral and written.

7.8 Developed leader and trainer;

7.9 Team player and model employee.

8 PHYSICAL DEMANDS

8.1 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

8.2 While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 32 pounds. While performing the responsibilities of the Information Systems Manager’s job, the employee is required to talk and hear. The employee is often required to stand, sit and use their hands and fingers to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, talk and hear, to handle, feel or operate objects, tools or controls, and reach with hands and arms. Vision abilities required by this job include close vision.

9 POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Typical days and hours of work are Monday through Friday.

This position regularly requires extended hours and possible weekend work.

10 TRAVEL

Travel required to other locations, training, or for other work related duties.

11 DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

12 AAP/EEO STATEMENT

It is our policy to provide equal opportunity to all qualified individuals without regard to their race, color, religion, national origin, age or sex in all personnel actions including recruitment, evaluation, selection, promotion, compensation, training and termination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Job Types: Full-time, Permanent

Pay: $63,804.71 - $76,840.09 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Performance bonus

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Hopkinsville, KY 42240: Relocate before starting work (Required)

Work Location: In person