Customer Information Center Manager jobs in Houston, TX

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Primary Responsibilities

• Manage projects to design and produce highly-engineered custom-made compressors in accordance with customer requirements using technology designed and developed by Atlas Copco to ensure delivery of the completed project on time and within budget and manage the customer relationship for same.
• Exercise discretionary authority for day-to-day decisions related to project coordination, planning, set up, and scheduling.
• Identify project problems with costs or schedules and develop plan of action to resolve same including resolving relevant issues with the Director of Manufacturing.
• Lead post-project analysis of job completion (including cost analysis) to develop plans to improve efficiencies and reduce costs.
• Manage and coordinate all aspects of the project (technical, commercial, quality, testing, and shipment) from the point of sale through contractual shipment.
• Drive the project and provide leadership to bring the project to successful completion in terms of expected product, quality compliance, on time, and within budget.
• Coordinate project scheduling and work assignments for project team.
• Identify potential problems with project, coordinate solutions for same, and provide input for improvements. Manage project costs and budgets for project completion and coordinate efficient use of project resources. Serve as primary contact between Atlas Copco and customers and coordinate communications with customer regarding technical, commercial, quality, inspection, and shipment issues.
• Coordinate with internal and external departments to resolve project related issues expeditiously. Coordinate scheduling of the project phases to meet time schedules and deadlines and monitor progress throughout the project.
• Perform drafting and design when immediate drafting support is not available.
• Define all documentation requirements and communicate same to the responsible departments (both internal and external) and coordinate with relevant departments to define the schedule for completion of such documentation.
• Work with external and internal staff to estimate and quote contractual scope of supply changes, negotiate such changes with the customer, and ensure that changes are properly documented. Monitor budget performance for assigned projects.
• Coordinate all aspects of required equipment packaging and shipment.
• Manage all major decisions related to projects to design and produce highly-engineered custom-made compressors in accordance with customer requirements using technology designed and developed by Atlas Copco and coordinate all project phases.
• These duties involve management responsibility and discretionary decision-making authority for an essential function of our business. These duties also involve in-depth knowledge of Atlas Copco projects to design and produce highly-engineered custom-made compressors in accordance with customer requirements using technology designed and developed by Atlas Copco.
• Follow the Atlas Copco "Safety First" policy with the vision of zero work related accidents. Take all necessary actions to employ sustainable processes to safeguard the company's targets for Quality/Environment/Safety and Health.
• Perform other duties as assigned.

Qualifications

Experience - 4 years of relevant experience of progressive project management experience; working through designer to project engineer, preferably with rotating equipment such as compressors, pumps and/or generators.

Knowledge - Good standing knowledge of the compressed air industry.

Education - Bachelor's degree in mechanical, electrical or industrial engineering is required.

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