Customer Information Center Manager jobs in Huntington, NY

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Account Manager (Full-Time, Entry Level)
  • Accelerated Information Systems
  • Melville, NY FULL_TIME
  • We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary, first-rate health insurance options (including dental and vision), supplemental insurance, mobile phone plans, and more! We have a comfortable, casual office with a friendly atmosphere. We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.


    Do you want to be part of a fast-growing and exciting technology company? Accelerated Information Systems is an award-winning provider of world-class enterprise content management solutions. Our mission is to solve business challenges through the use of technology, expert consulting, and customized software solutions.

    If you’re a go-getter with excellent communication skills and a passion for relationship-building, we have a great job for you!

    As an account manager, you’ll jump straight into the action, learning how to evaluate needs, diagnose problems and develop solutions by making warm and cold calls, consulting with clients and conducting software demonstrations. You’ll have a chance to travel nationwide, attending tradeshows to generate leads. From these firsthand learning experiences, you will fine-tune your communication skills, gain solid sales expertise and help your team generate revenue.

    Responsibilities Include:

    • Convert leads into qualified opportunities to support outside sales and maximize profitability
    • Achieve/exceed quarterly targets including lead qualification, lead referral and pipeline forecast goals
    • Build and maintain relationships with Laserfiche customers via email, phone and web-based chat
    • Work directly with a regional sales manager to handle potential and active accounts
    • Work with customers to receive payments and renew contracts
    • This is an entry-level position with opportunities for rapid advancement to a commissioned sales position. If you’re up for the challenge, we want to talk to you!

    What You’ll Need:

    • Bachelor’s degree or equivalent sales experience
    • A love for all things high tech
    • Healthy balance of ambition and diplomacy
    • Exceptional organizational and communication skills
    • BBA or Marketing degree a plus
    • Knowledge of CRM or Quickbooks a plus
    • General IT knowledge a plus

  • 3 Days Ago

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Manager, Information Security - Disaster Recovery
  • Northwell Careers
  • Melville, NY FULL_TIME
  • Job Description Manages, organizes, and leads a team across a broad set of disciplines (including but not limited to: network security, the security and endpoint security). Directs the deployment of t...
  • 28 Days Ago

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Center Manager
  • The UPS Store #5338
  • East Northport, NY FULL_TIME
  • The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class...
  • 27 Days Ago

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Call Center Customer Service Representative
  • Medisys Management, LLC
  • Melville, NY FULL_TIME
  • Job Description Customer Service / Call Center Attributes & Abilities: Medisys Management LLC located in Melville, New York is looking for self-motivated, patient, professional and courteous Customer ...
  • 11 Days Ago

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Cyber Security, Information Systems Security Manager (ISSM)
  • BAE Systems
  • Greenlawn, NY FULL_TIME
  • Job Description Jumpstart your career as a cybersecurity professional with BAE Systems, supporting and protecting information systems critical to national security at one of the leading companies in A...
  • 26 Days Ago

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Call Center Operations Manager
  • PSEG
  • Long Island, NY FULL_TIME
  • Call Center Operations Manager - PSEG LI Apply now » Date: Mar 1, 2024 Location: Melville, NY, US Company: PSEG Requisition: 77542 PSEG Company: PSEG Long Island Salary Range: $ 129,000 - $ 211,900 In...
  • 16 Days Ago

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0 Customer Information Center Manager jobs found in Huntington, NY area

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Mount Sinai Health System Network Practice - Patient Service Rep (Access Center) Interview Day 10/23/23 (Long Island, NY)
  • Mount Sinai Medical Center
  • Hicksville, NY
  • Description Mount Sinai Health System Network Practice - Patient Service Rep (Access Center) Interview Day Title: Patien...
  • 3/29/2024 12:00:00 AM

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Call Center Representative
  • Bath Planet
  • Hauppauge, NY
  • Job Description Please DO NOT apply if you are not a Super Star. Join our team of professionals where we offer homeowner...
  • 3/29/2024 12:00:00 AM

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Assistant Service Manager - BMW
  • Rallye Motor Company
  • Westbury, NY
  • The Rallye Motor Company, Long Island's premier luxury automotive group, has an an Assistant Service Manager opportunity...
  • 3/29/2024 12:00:00 AM

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Client Svc II Rep: Shipping/Mailroom
  • Canon USA & Affiliates
  • Melville, NY
  • **About the Role** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and...
  • 3/28/2024 12:00:00 AM

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Medical Receptionist/ Patient Relations Representative
  • Plastic Surgical
  • Greenvale, NY
  • New York Plastic Surgical Group is seeking a Part-Time Medical Receptionist/Patient Relations Representative to join our...
  • 3/27/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Sea Cliff, NY
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Forerunner Technologies
  • Brentwood, NY
  • Job Description Job Description Forerunner Technologies, Inc. Job Description Job Title: Dispatcher / Call Center Recept...
  • 3/25/2024 12:00:00 AM

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Call Center Director
  • Advanced Dermatology
  • Commack, NY
  • Advanced Dermatology, P.C. is seeking a seasoned Director to come on board as our Call Center Director in our Commack, N...
  • 3/25/2024 12:00:00 AM

The Town of Huntington is one of ten towns in Suffolk County, New York, United States. Founded in 1653, it is located on the north shore of Long Island in northwestern Suffolk County, with Long Island Sound to its north and Nassau County adjacent to the west. Huntington is part of the New York metropolitan area. As of the United States 2010 Census, the town population was 203,264....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$113,396 to $154,740
Huntington, New York area prices
were up 1.5% from a year ago

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‣ No Personal Identifying information (e.g., customer phone number or email).
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