Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary, first-rate health insurance options (including dental and vision), supplemental insurance, mobile phone plans, and more! We have a comfortable, casual office with a friendly atmosphere. We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Do you want to be part of a fast-growing and exciting technology company? Accelerated Information Systems is an award-winning provider of world-class enterprise content management solutions. Our mission is to solve business challenges through the use of technology, expert consulting, and customized software solutions.
If you’re a go-getter with excellent communication skills and a passion for relationship-building, we have a great job for you!
As an account manager, you’ll jump straight into the action, learning how to evaluate needs, diagnose problems and develop solutions by making warm and cold calls, consulting with clients and conducting software demonstrations. You’ll have a chance to travel nationwide, attending tradeshows to generate leads. From these firsthand learning experiences, you will fine-tune your communication skills, gain solid sales expertise and help your team generate revenue.
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