Customer Information Center Manager jobs in Idaho

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sales center manager
  • Rent-A-Center
  • Twin Falls, ID FULL_TIME
  • Rent A Center

    Ready to do your best work?

    Interested in a starting hourly rate of $17.00 to $18.00?

    Why should I apply in just a few clicks?

    • Paid Time Off and Sundays Off We are Closed!
    • Full-Time Employment and a Consistent Schedule
    • Weekly Pay (companywide)
    • Award Winning Culture with the Opportunity to Advance
    • Great Benefits MedicalDentalVisionLife InsuranceSupplemental Life InsuranceSpouse / Dependent Life InsuranceShort Term DisabilityLong Term DisabilityFlexible Spending Accounts401(k) Savings Plan w / company matchPaid Time OffLegal InsuranceIdentity Theft Protection PlanHealth Savings AccountsHospital IndemnityCritical IllnessAccident InsuranceLimited Purpose Plan

    What will you do? Provide customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!

    A day in the life of a Sales Assistant Manager :

    • Sales : Responsible for sales growth through completed rental agreements and prospecting new business and customers
    • Customer Service : Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes
    • Deliveries & Pickups : Opportunity to get out of the store and display a winning spirit through safe and compliant loading / unloading and installation of products, while following all handling and transportation procedures
    • Merchandising : Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind

    What are the minimum requirements?

    • 1-3 years of retail / customer service, sales, or collections experience
    • High school diploma or equivalent
    • Must be at least 18 years of age
    • Ability to lift and move product such as furniture, electronics, and appliances
    • Great communication and customer service skills

    What are some additional helpful traits?

    • Seeking more than just a job, but a CAREER
    • A desire to improve our customer's lives
    • A hunger to learn the business
    • Grit and determination

    This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business.

    Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.#LI-MV1

    Benefits

    Paid Time Off Need a little time? You got it! Our Paid Time Off policy provides hours for vacation, personal time, illness, bereavement leave and jury duty.

    We also offer paid holidays throughout the year. Paid Time Off Time off work with pay is offered through a number of programs including vacation, personal time off (PTO), holidays, bereavement leave and jury duty.

    Health & Wellness Happy and healthy coworkers are our #1 goal, so you’ll have access to the tools and coverage that provide comprehensive protection against the high cost of medical care.

    Health & Wellness We offer complete and comprehensive medical, dental, vision and prescription coverage options for individuals and families.

    We provide Basic Life and Accidental Death & Dismemberment (AD&D) Insurance automatically at no cost to coworkers in the event of a serious accident or death.

    You may also take advantage of options such as applicable Health Savings Accounts (with partial funding from RAC), Flexible Spending Accounts, TELEDOC services and more.

    401(k) with Company Match We care so much about your future, we put our money where our hearts are with a 50% match for each dollar you contribute toward your retirement! 401(k) with Company Match The Upbound 401(k) Retirement Savings Plan is a smart way to start savings for your future today, while also getting the benefit of RAC’s great company match.

    You can reduce your current taxable income and build a nest egg by making pre-tax contributions on your paycheck.The company will match 50% for each dollar you contribute up to 6% of your eligible earnings.

    Coworker Perks Working for Upbound provides you with some great perks, like our purchase program and discounts. Coworker Perks Coworker Purchase : You can purchase merchandise through our partner vendors at significant discounts for yourself and your household.

    Coworker Discounts : Whether you are looking for gym memberships, cellular, travel or a host of other goods and services, our coworkers have access to corporate discounts to help keep more money in your pockets.

    Employee Assistance Program : This free resource is available to coworkers and family members 24 hours a day, 7 days a week.

    Benefits include : Advice on everyday life issues (e.g., parenting, childcare)Budgeting and financial assistanceLegal help for family mattersUp to three face-to-face, confidential sessions with a professional counselor

    Last updated : 2024-03-05

  • 20 Days Ago

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Center sales manager
  • Rent-A-Center
  • Caldwell, ID FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $19? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Employment and...
  • Just Posted

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Health Information Management Clerk - Blackfoot Medical Center
  • MOUNTAIN VIEW HOSPITAL LLC
  • Blackfoot, ID OTHER
  • Job Details Level: Experienced Job Location: Blackfoot Medical Center - Blackfoot, ID Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Shift: Day Job Category: Admin...
  • 9 Days Ago

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Automated System Manager - Immunization Information
  • State of Idaho
  • Boise, ID FULL_TIME
  • Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS People Making a Difference! Applications will be accepted through 4:59 PM MST on the posting end date. Do you li...
  • Just Posted

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Customer Care Center Lead
  • Franklin Energy
  • Boise, ID FULL_TIME
  • POSITION SUMMARY We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municip...
  • 9 Days Ago

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Customer call center
  • Norco, Inc
  • Meridian, ID FULL_TIME
  • Job Description Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to jo...
  • 16 Days Ago

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Hudson Warehouse Supervisor - Located in Orlando International Airport
  • Hudson Group
  • Orlando, FL
  • Located in Orlando International Airport WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson ...
  • 3/28/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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PRN CT Tech, Nights Sienna CCC
  • Memorial Hermann Health System
  • Missouri City, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Customer Sales & Service Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/28/2024 12:00:00 AM

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Event Staff / Security - Barclays Center
  • BEST Crowd Management
  • Westbury, NY
  • Job Title: Barclays Center - Event Staff / Security Company: BEST Crowd Management Location: Barclays Center Pay: $20.80...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Pediatric CVOR Scrub RN Full-Time Evenings
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Advanced Heart Failure ICU
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$92,168 to $125,773

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