Customer Information Center Manager jobs in Indianapolis, IN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager Informatics
  • C0009 Franciscan Alliance Information Services
  • Indianapolis, IN FULL_TIME
  • Franciscan Health Indianapolis Campus 8111 South Emerson Avenue Indianapolis, Indiana 46237 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT •Assumes a leadership role in identifying and coordinating change efforts, including communication, change readiness assessment, gap analysis, education, workflows and policy and procedural changes. •Partners with IS Directors, Peer Management, and Business Partners to maintain trusted relationships and ensure efficient completion of organizational objectives. •Leads the process of exploring emerging roles, technologies and models of nursing informatics practice, translates global and national initiatives into products, strategy and patient care direction. Provides clinical leadership and collaboration on technology integration and upgrade projects. •Manages project activities, resources, and information in support of the Informatics program. •Partners with Clinical Operations, Informatics Leadership and IT Leaders to complete budgets, information services requests, and business case justifications to support clinical system enhancements, implementations, and upgrades. •Participate in facility and corporate committees and/or projects as clinical informatics expert. •Develops, implements and manages policies and a budget, ensuring cost control and expenses are in alignment with the budget. •Supervises direct reports and manages the performance of individuals through ongoing coaching, feedback, and development to motivate, engage and drive a high performing team. •Ensures the department is aligned with strategies for all the assigned areas of the business. •Establishes and maintains performance metrics for management of the business area. •Establishes department objectives by analyzing business plan and collaborating with Business Partners and IS Leadership. QUALIFICATIONS Required Bachelor's Degree Preferred Master's Degree 5 years Nursing/Patient Care Required 2 years Informatics Required 2 years Managerial Required Registered Nurse (RN) Registered Medical Assistant (RMA) Informatics Nurse (INFOMRN) Auto Insurance Drivers License TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.
  • 9 Days Ago

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Chief Information Officer
  • Indiana Hemophilia & Thrombosis Center, Inc.
  • Indianapolis, IN FULL_TIME
  • About IHTC At the Indiana Hemophilia & Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and h...
  • 2 Months Ago

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Ace Home Center customer service, warehouse West Lebanon, IN
  • Powell Ace Home Center
  • West Lebanon, IN PART_TIME,FULL_TIME
  • Powell Ace Home Center has openings for Yard and inside staff at the West Lebanon store. If you are interested , please come by the store and fill out an application. Responsibilities include: Inside ...
  • 19 Days Ago

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Information System Security Manager (ISSM)
  • Vertex Aerospace LLC
  • Indianapolis, IN FULL_TIME
  • DescriptionOVERVIEW Serves as the Information System Security Manager (ISSM) for stand-alone and networked classified information systems with responsibilities for all Risk Management Framework (RMF) ...
  • 16 Days Ago

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Information System Security Manager (ISSM)
  • Vertex Brand
  • Indianapolis, IN FULL_TIME
  • OVERVIEW Serves as the Information System Security Manager (ISSM) for stand-alone and networked classified information systems with responsibilities for all Risk Management Framework (RMF) activities ...
  • 1 Month Ago

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Center Manager
  • Best Friends Pet Care
  • Indianapolis, IN FULL_TIME
  • Center Manager: Our nurturing den leader(s), focused on delivering proper care to our guests and looking out for their health, well-being, comfort, and overall happiness. We are seeking an experienced...
  • 4 Days Ago

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0 Customer Information Center Manager jobs found in Indianapolis, IN area

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Customer Experience Specialist- Remote
  • Pearson Lanka
  • Indianapolis, IN
  • ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Spec...
  • 3/19/2024 12:00:00 AM

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Delta Faucet Customer Support Specialist
  • Inktel Direct Corporation
  • Indianapolis, IN
  • ** Delta Faucet Customer Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** DELTA00...
  • 3/18/2024 12:00:00 AM

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IT Customer Service Internship - Spring 2022
  • Protective Insurance Corporation
  • Indianapolis, IN
  • **IT Customer Service Internship - Spring 2022** at Protective Insurance Indianapolis, Indiana **Description**: IT Custo...
  • 3/18/2024 12:00:00 AM

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Customer Experience Specialist
  • K Health
  • Indianapolis, IN
  • **Customer Experience Specialist** at K Health Indianapolis, Indiana, United States **Who we are** K Health is a venture...
  • 3/18/2024 12:00:00 AM

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Customer Care / BDC Reps - Weekly Bonuses!
  • Indianas Giant Hubler
  • Indianapolis, IN
  • Hubler Automotive is looking for dedicated Customer Care / Business Development Reps to join our sales team! Must have g...
  • 3/18/2024 12:00:00 AM

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Customer Service Parcel Specialist
  • FedEx
  • Indianapolis, IN
  • POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activi...
  • 3/17/2024 12:00:00 AM

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Office Service Representative II
  • Canon Business Process Services, Inc.
  • Indianapolis, IN
  • Overview: Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and d...
  • 3/17/2024 12:00:00 AM

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Office Service Representative II
  • Canon USA & Affiliates
  • Indianapolis, IN
  • **Overview** Under general supervision, is responsible for all mail, packages and interoffice correspondence handling an...
  • 3/17/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$96,589 to $131,806
Indianapolis, Indiana area prices
were up 1.3% from a year ago

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