Customer Information Center Manager jobs in Jackson, MS

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Construction Supervisor /Construction Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Crystal, MS CONTRACTOR,FULL_TIME
  • Job Title: Construction Supervisor /Construction Project Manager
    Location : Crystal Springs, Mississippi 39059
    Duration 6 Month Contract with possibility to extend until the end of the year.
    On-Site Position

    JobDescription

    · Facilities Security & Safety work focuses on deterring crime and protecting an organization’s property, assets, and people including Personal/electronic surveillance, securing premises and personnel by patrolling property, inspecting buildings, equipment, and access points.

    · Coordinating and administering security clearances. Preventing losses and damage by reporting irregularities; informing violators of policy and procedures, and evicting trespassers. Investigating loss control and accident reports.

    · Responding to requests for safety/security assistance from employees. May perform first aid if required.

    · May coordinate with local law enforcement agencies when necessary A Manager (M3) manages experienced professionals who exercise latitude and independence in assignments.

    · Responsibilities typically include: Policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.

    · Environmental and Employee Health & Safety work encompasses activities related to the environment (including the broader community impacted by environmental hazards) and employees including:

    · Developing and implementing policies and practices to identify/mitigate hazardous conditions within the workplace and external environments.

    · Investigating accidents and environmental incidents and liaising with engineers, management, and health and safety regulatory authorities to identify causes of accidents and prevent their recurrence.

    · Providing advice and training on safety protocols and conducting audits to ensure compliance with organization and government standards related to environmental and employee heath and safety.

    · Maintaining relationships with the community, environmental groups, and other stakeholders impacted by the environmental performance of the organization A Team Leader (M2) supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees.

    · Responsibilities typically include Setting goals and objectives for team members for achievement of operational results. Problems faced may be difficult but typically are not complex.

    · Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

    Job Types: Full-time, Contract

    Pay: $38.00 - $44.00 per hour

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Construction Supervisor: 10 years (Preferred)
    • High voltage: 8 years (Preferred)
    • Substation/Power plant/Energy/Utility: 8 years (Preferred)

    Ability to Relocate:

    • Crystal Springs, MS 39059: Relocate before starting work (Required)

    Work Location: In person

  • 12 Days Ago

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QIDP- Case Manager
  • Case Manager
  • Brookhaven, MS FULL_TIME,PART_TIME
  • POSITION PURPOSE: Responsible for the day-to-day delivery of individual support program services to assigned case load in accordance with Federal, State, and facility codes, regulations, guidelines an...
  • 10 Days Ago

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Information Security Manager
  • Tower Loan
  • Flowood, MS FULL_TIME
  • Information Security Manager Tower Loan is searching for a full-time Information Security Manager to join the IT team. We are looking for an individual who is passionate about cybersecurity and has a ...
  • 13 Days Ago

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Manager of Information Systems
  • Healthier Mississippi People LLC
  • Jackson, MS FULL_TIME
  • DescriptionAbout Healthier Mississippi PeopleHealthier Mississippi People (HMP) is a rapidly growing company formed in 2021. Currently HMP employs over 1,300 people, with 12 corporate employees, and t...
  • 13 Days Ago

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CSR, Customer Service Center
  • Southern Farm Bureau Casualty Insurance Company
  • Ridgeland, MS FULL_TIME
  • Assist callers with claim related challenges/questions along with other calls accurately and efficiently within multiple operating systems, offering excellent customer service to policyholders, agents...
  • Just Posted

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Information Technology Project Management Team Lead
  • Mississippi Department of Information Technology Services
  • Jackson, MS FULL_TIME
  • The Mississippi Department of Information Technology Services’ (ITS) Data Services Division is seeking a qualified person for the role of Information Technology Project Manager Team Lead for the Devel...
  • 14 Days Ago

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0 Customer Information Center Manager jobs found in Jackson, MS area

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Group Leader - Customer Service
  • CSL Plasma
  • Jackson, MS
  • **Job Description Summary** Responsible for training and coaching the reception staff and facilitating efficient donor f...
  • 4/25/2024 12:00:00 AM

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Patient Financial Services Coordinator III - Hospital Billing
  • University of Mississippi Medical Center
  • Clinton, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Clinton, MS
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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Field Service Representative
  • Schneider Electric
  • Jackson, MS
  • Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role w...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Ridgeland, MS
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Vicksburg, MS
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM

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Contact Center Representative- 100% Remote
  • Tivly
  • Clinton, MS
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 4/22/2024 12:00:00 AM

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Customer Care Rep - UPA- Grants Ferry
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/21/2024 12:00:00 AM

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$88,538 to $120,813
Jackson, Mississippi area prices
were up 1.2% from a year ago

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