Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title: Construction Supervisor /Construction Project Manager
Location : Crystal Springs, Mississippi 39059
Duration 6 Month Contract with possibility to extend until the end of the year.
On-Site Position
JobDescription
· Facilities Security & Safety work focuses on deterring crime and protecting an organization’s property, assets, and people including Personal/electronic surveillance, securing premises and personnel by patrolling property, inspecting buildings, equipment, and access points.
· Coordinating and administering security clearances. Preventing losses and damage by reporting irregularities; informing violators of policy and procedures, and evicting trespassers. Investigating loss control and accident reports.
· Responding to requests for safety/security assistance from employees. May perform first aid if required.
· May coordinate with local law enforcement agencies when necessary A Manager (M3) manages experienced professionals who exercise latitude and independence in assignments.
· Responsibilities typically include: Policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.
· Environmental and Employee Health & Safety work encompasses activities related to the environment (including the broader community impacted by environmental hazards) and employees including:
· Developing and implementing policies and practices to identify/mitigate hazardous conditions within the workplace and external environments.
· Investigating accidents and environmental incidents and liaising with engineers, management, and health and safety regulatory authorities to identify causes of accidents and prevent their recurrence.
· Providing advice and training on safety protocols and conducting audits to ensure compliance with organization and government standards related to environmental and employee heath and safety.
· Maintaining relationships with the community, environmental groups, and other stakeholders impacted by the environmental performance of the organization A Team Leader (M2) supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees.
· Responsibilities typically include Setting goals and objectives for team members for achievement of operational results. Problems faced may be difficult but typically are not complex.
· Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
Job Types: Full-time, Contract
Pay: $38.00 - $44.00 per hour
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
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0 Customer Information Center Manager jobs found in Jackson, MS area