Customer Information Center Manager jobs in La Crosse, WI

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Systems Internship
  • Menard, Inc Career Center
  • EAU CLAIRE, WI FULL_TIME
  • POSITION TITLE: IS Year-Round Internship

    LOCATION:                         General Office, Eau Claire, WI

    REPORTS TO:                    Team lead, Manager

    TRAVEL REQUIRED:          None

    DEPARTMENTS:               

    Programming Internships: Point of Sale, Menards.com Systems, Intranet & Labor Scheduling, Midwest Manufacturing, Distribution Center, Information Security, Mobile Technology and Initiatives, Design-it & Desktop Systems, Database Administration

    Non-programming Internships: IT Support, Network, Infrastructure Platforms Administration, Quality Assurance

     

    The schedule for this position is flexible and we work with your school schedule! The position requires 15-20 hours per week between 8:00 a.m. – 5:00 p.m. Monday-Friday.

     

    Developer Internship: provides students a valuable experience with real world applications. Applicants will be involved throughout the entire development life cycle of an application and work on identifying and analyzing any problems with the help of Software Engineer Mentor.

    • Knowledge of the JAVA programming language; including JSPs, Servlets, EJBs, Spring, Object Oriented Design
    • Familiarity with XML, Eclipse, Android Studio and Visual Studio is helpful

    Network Administrator Intern: will assist in the day-to-day administration; support and ongoing enhancement of Menard, Inc.’s network (LAN, WAN, Wireless) infrastructures. Applicants will be responsible for assisting with the tasks of installation of the Physical Plant, configuration and testing of multi-vendor network equipment.  May require traveling to remote offices during the summer.

    • Preferred Knowledge: Cisco equipment and Cisco IOS; TCP/IP Protocols, Fast/Gigabit Ethernet network implementation; Router, Switch, and Wireless configuration; Modems, Terminal Servers, Dialup Servers; Security Authentication for Radius and TACACS, HTML, Python, Linus Red Hat or SUSE, Winows,7/10, Android

    Infrastructure Platforms Administration Intern: will assist in the day-to-day administration; support and ongoing enhancement of Menard, Inc.’s servers.  Applicants must be able to work in a secure, mission-critical production-computing environment. 

    • Preferred Knowledge: Windows, UNIX/Linux based servers, networking protocols, network client connectivity, mixed environments (Unix, Windows), server applications; server hardware, enterprise monitoring and management, and enterprise backup solutions

    IT Support Intern: responsible for providing equipment repair assistance to the Menards’s stores. Applicants will assist in troubleshooting, repairing, and preventative maintenance work on the technical equipment; while also gaining great infrastructure technology experience.

    • Excellent analytical skills for problem determination and resolution

    Quality Assurance Intern: will execute test cases and automated scripts in support of quality assurance processes, application testing, and data analysis of software systems in a combined Unix/Windows environment. This position works closely with Technical Leads, Application Developers and Business Analysts to ensure testing accurately reflects the desired use of the applications.

    • Basic understanding of “Blackbox” and “Whitebox” testing
    • Experience using IT development technologies, such as MSSQL, MySQL, JavaScript, Java.
  • 19 Days Ago

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Supervisor of Information Technology - Hogan Administrative Center
  • School District of La Crosse
  • La Crosse, WI FULL_TIME
  • Position Start Date 7/1/2024 Salary/Wage $125,200 per year Terms/Schedule 260 days per year Appointment Type Full Time Description The School District of La Crosse is accepting applications for a Supe...
  • Just Posted

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Manager Trainee - Distribution Center
  • Menard, Inc Career Center
  • EAU CLAIRE, WI OTHER
  • As a Manager Trainee, you will work closely with Department Management to learn each department’s functions and how each department helps the Distribution Center’s success. PRIMARY RESPONSIBILITIES: M...
  • Just Posted

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Center Manager
  • Planned Parenthood of Wisconsin, Inc.
  • Eau Claire, WI FULL_TIME
  • PLANNED PARENTHOOD OF WISCONSIN, INC.EAU CLAIRE, WICENTER MANAGER*Additional $1.50/hr. for bilingual (English/Spanish)*At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affo...
  • 19 Days Ago

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Lube Center Manager 8046L
  • Grease Monkey
  • Chippewa Falls, WI FULL_TIME
  • We’re seeking an exceptional Center Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction.This...
  • 19 Days Ago

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Center Manager - 8046
  • Grease Monkey International
  • Chippewa Falls, WI FULL_TIME
  • Were seeking an exceptional Center Manager for our GMI service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction. ...
  • 21 Days Ago

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0 Customer Information Center Manager jobs found in La Crosse, WI area

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Tier 1 Technical Support Representative (REMOTE WISCONSIN)
  • Aureon
  • La Crosse, WI
  • Job Responsibilities: Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions...
  • 4/26/2024 12:00:00 AM

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Part-time Customer Engagement Specialist
  • Merchants Bank
  • Winona, MN
  • Merchants Bank, Winona, is seeking a part-time Customer Engagement Specialist. Shifts will vary between 7:15am-6pm Monda...
  • 4/24/2024 12:00:00 AM

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Medical Screener - Reception Technician (Customer Service)
  • CSL Behring LTD
  • La Crosse, WI
  • Responsibilities: Responsible for greeting donors at the plasma collection center and conducting a series of registratio...
  • 4/24/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • La Crosse, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM

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FT Customer Service Representative 1211
  • CNG Holdings, Inc.
  • La Crosse, WI
  • Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our custo...
  • 4/23/2024 12:00:00 AM

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Customer Specialist/Delivery
  • HOM Furniture, Inc.
  • Onalaska, WI
  • **Customer Specialist/Delivery** **in Onalaska, WI** **(Regular Part Time)** Summary The purpose of this position is to ...
  • 4/22/2024 12:00:00 AM

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Prosthetist and or Orthotist Clinician (CPO, CO, CP, Board Eligible)
  • Hanger, Inc.
  • La Crosse, WI
  • With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&...
  • 4/22/2024 12:00:00 AM

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Operations Manager
  • Multi-Color Corp
  • La Crosse, WI
  • Description Build your Career with an Industry Leader Multi-Color Corporation and Fort Dearborn have merged and are now ...
  • 4/22/2024 12:00:00 AM

La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south. According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,717 to $127,879
La Crosse, Wisconsin area prices
were up 1.3% from a year ago

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