Customer Information Center Manager jobs in Lafayette, LA

Job Description

JOB TITLE: Community Education FacilitatorPRN (as needed)

PROGRAM/DEPARTMENT: Community Education

SUPERVISOR: Director of Grants Management

DATE WRITTEN: 11/28/2022

DATE REVISED:

Education and Training: Bachelor’s Degree plus 2 years of experience in social services, teaching, public speaking and/or related field.

Qualifications and Experience: Excellent oral and written communication skills. Sound Organizational ability, a high degree of energy, creativity and initiative. Must be punctual and adaptable. Competence in working in a culturally diverse setting. Must have reliable transportation and be proficient in Microsoft Office Programs.

Brief Position Summary: The Community Education Facilitator—under the direction of the Project Director - is responsible for community education class facilitation. The classes include Transparenting, Anger Choices and A Better Choice. Evening and weekend hours required.

Major Duties and Responsibilities:

I. Quality of Work and Initiative/Assessment:

• Responsible for facilitating community education classes (Anger Choices, A Better Choice, Transparenting).
• Effectively plan and develop a system of record keeping, create forms relative to functions the program delivery.
• Agrees to attend consultation meetings as scheduled.
• Responsible for coordinating, monitoring, and evaluating services and evaluation of consumer needs.
• Increase access to appropriate information, resources services, and support for Participants.
• Related duties as assigned.

II. Utilization of Time/Planning:

• Attendance at regularly scheduled staff meetings.
• Accept assignments in a professional and constructive manner.
• Operate independently in completing assignments.
• Complete assignments and paperwork on time and with good quality.

III. Knowledge of Job/Decision-Making/Implementation:

• Employ diplomatic problem-solving competencies and communication skills.
• Maintain a strong team orientation, including ability to collaborate with staff and volunteers, provide and accept feedback, and work effectively with diverse groups of people.
• Comply with regulatory and legal requirements as pertains to clients and agency policy.
• Utilization of community resources in efficient and effective manner.
• Promote responsible image in all aspects of community relations endeavors.
• Proficiently operate standard office equipment, including computer hardware and software applications.
• Continually evaluate performance in service delivery in relation to established goals. Propose changes to supervisor to ensure continual improvement in services.

IV. Other Behavioral Factors/Evaluation:

• Maintain strict adherence to confidentiality policy of pertinent records and knowledge of The Family Tree Information, Education & Counseling Center.
• Arrive at work on time and regular, predictable, consistent attendance.
• Willingness to work nights and weekends, when appropriate, and travel to associated destinations.
• Use sick leave and vacation time appropriately.
• Cooperate well with supervisor and interact well with other staff.
• Speak positively about the clients and services provided by the agency, refraining from perpetuating negative comments.
• Discuss problems appropriately with supervisor and does not openly criticize administrative decisions.
• Maintain professional distance with clients/constituents and refrain from fostering informal gossip sessions.
• Convey highly professional demeanor and ability to distinguish personal involvement from relationship-building with donors and prospects.
• Assume personal responsibility for ongoing continuing education and professional development.
• Maintain professional affiliations and participate in professional activities in the field.
• Complete self-appraisal of work, professional growth, relations with other staff members, and future goals through assessing past performance. Develop plan for upcoming year.

V. Working Conditions:

The Family Tree staff is a team and considers it a responsibility for all staff to extend a welcome and a helpful attitude to all customers, visitors, donors, potential customers, and other staff members.

Primary Work Location: This position will be approximately 20% inbound (e.g., planning, staff meetings, database management), and 80% outbound (e.g., outreach activities, meeting with community partners and coordinating referrals).

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

I have reviewed this job description and find it to be an accurate explanation of the demands of this job:

Employee

Date

Kristen Copenhaver

Director of Grants Management

Date

Marie Collins LPC, LMFT, LAC

Executive Director

Date

Job Type: Contract

Pay: $150.00 - $200.00 per day

Schedule:

• Evening shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person