Customer Information Center Manager jobs in Las Vegas, NV

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

W
Project Manager
  • Williams-Sonoma Inc. Customer Care Centers
  • Las Vegas, NV FULL_TIME
  • Williams-Sonoma, Inc. 

    Project Manager 
    Estimate start date - March 2024

    About the Team 

    The Direct to Customer Operations - Project Management team fills a vital role in the Customer Care Center and across our organization by driving change and improving efficiency through creation and implementation of novel solutions to hard problems.  The PM Team is made up of individuals with a strong ability to lead, meticulous attention to detail, a desire to make an impact, and the willingness to step in and solve the problem when one arises.    

     

    About the Role 

    The mission of our Project Managers is simple: make everything run as efficiently as possible. But don’t mistake this for a typical “box checking” PM position. Our PMs need an entire wardrobe full of hats to thrive in the fast paced environment of the Customer Care Center where projects can range from system implementations and process improvement analysis to transitioning entire divisions from one business unit to another. Our PMs need stellar communication skills and the ability to adapt messaging across a wide range of audiences as your work will take you from meeting with brand new phone associates in the morning to presenting to a Brand President in the afternoon. You will love working with our PM team if you thrive on change, laugh in the face of ambiguity, and relish the chance to create entirely new processes and systems from the ground up.  

     

    You're excited about this opportunity because you will... 

    • Make an impact! You are part of a team tasked with redefining how we work 
    • Flex your entrepreneurial talents and develop a sense of ownership when you lead a project from problem identification through solution implementation 
    • Work closely with our corporate partners to brainstorm resolutions and track initiatives 
    • Enjoy solving puzzles and finding answers to the hard problems 
    • Analyze business data and create compelling reporting, visualizations, and presentations 

    Why you will love working at Williams-Sonoma, Inc. 

    • We’re a successful, fast-growing company with an entrepreneurial vibe 
    • A technologically and data-driven business 
    • Competitive salaries and comprehensive health benefits 
    • We’re at the forefront of tech and retail, redefining technology for the next generation 
    • We’re passionate about our internal and external clients and live/breathe the client experience 
    • We have a recognition program unlike any other 
    • A smart, experienced leadership team that wants to do it right and is open to new ideas 
    • We believe in autonomy and reward taking initiative 
    • We provide growth opportunities as early as the first year. From interdepartmental to global transfers, we encourage every associate to explore their interests within the company.
    • We provide an impressive benefits package consisting of medical, dental, vision, paid time off, 401k with match and supplemental life insurance 

    We're excited about you because... 

    • Bringing people together to solve a problem is your bread and butter  
    • You have taken an idea or problem, created a solution, and implemented it at WSI 
    • You use tools from a variety of disciplines (PMBOK, Six Sigma, Lean, Agile, etc.) 
    • You have experience presenting business results and project plans to leadership of SVP level or higher at WSI 
    • You have a Bachelor's Degree in any data driven field (STEM, Marketing, Economics, etc.)  
    • You have experience analyzing data and creating reports 
    • You bring your creativity to work with you 
    • You are driven to ask “why” when you see something odd 
    • Attention to detail is written in your genetic code 

     

    Technical Competencies required: 

    • Advanced skill with Excel (complex formulas, graphs, pivot tables) 
    • Proficient in other Microsoft Office applications, especially Word, Outlook, Visio and PowerPoint 
    • Knowledge of Project Management and Process Improvement methodologies  
    • 2  years experience leading projects and initiatives  

    The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic and may differ depending on where our candidate is selected from. At Williams-Sonoma Inc., it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $80,800 - $85,200 annually with an annual bonus provided at time of hire.

    About Williams-Sonoma, Inc.  

    Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. 
      

    WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).  

  • 27 Days Ago

W
Center Manager
  • Wax Center Partners
  • Henderson, NV FULL_TIME
  • DescriptionDo you want to work with an exceptional team who helps their clients look and feel fabulous?Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?...
  • 18 Days Ago

W
Center Manager
  • Wax Center Partners
  • Las Vegas, NV FULL_TIME
  • DescriptionDo you want to work with an exceptional team who helps their clients look and feel fabulous?Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?...
  • Just Posted

U
Information Tickets Travel Manager
  • US Air Combat Command
  • Nellis, NV FULL_TIME
  • Duties Plans and administers the Information, Tickets and Travel (IT&T) services for the Nellis AFB community and a large volume of visitors and transient customers visiting the Las Vegas area. Respon...
  • 1 Month Ago

C
(Medical Center) Office Manager
  • Community Outreach Medical Center
  • Las Vegas, NV FULL_TIME
  • General Description:The Office Manager is responsible for overseeing the overall function of Community Outreach Medical Center (COMC) office operations. The Office Manager will be expected to: assist ...
  • 2 Days Ago

P
Remote / Office - Call Center Manager
  • Phoenix Development Center
  • North Las Vegas, NV OTHER
  • We're looking for an experienced Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that we're using our availab...
  • 21 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Manager jobs found in Las Vegas, NV area

N
Central Billing Office - Customer Service Representative - Call Center **Las Vegas**
  • NYU Langone
  • Las Vegas, NV
  • Central Billing Office - Customer Service Representative - Call Center **Las Vegas** Tracking Code 1086992_RR00053941 Jo...
  • 3/28/2024 12:00:00 AM

A
Remote Personal Lines Customer Service Representative
  • Arthur J. Gallagher & Co.
  • Las Vegas, NV
  • ** Remote Personal Lines Customer Service Representative** **** New Gallagher is a global leader in insurance, risk mana...
  • 3/28/2024 12:00:00 AM

R
Customer Service Associate
  • Rebel Convenience Stores
  • Las Vegas, NV
  • Job Description Job Description SCOPE Provides outstanding service to all customers with a key focus on the foodservice ...
  • 3/27/2024 12:00:00 AM

T
Reservation Agent
  • The BLS Company
  • Las Vegas, NV
  • BLS, a leader in the ground transportation industry across the USA is seeking to hire Reservation Agents to be based at ...
  • 3/27/2024 12:00:00 AM

A
Bilingual Call Center Representative
  • Ascensus
  • Las Vegas, NV
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 3/26/2024 12:00:00 AM

T
Customer Service Associate
  • THE CLAW
  • Las Vegas, NV
  • Job Description Job Description About us THE CLAW is a leading arcade and recreation company that specializes in providi...
  • 3/24/2024 12:00:00 AM

V
FT Customer Support Associate - Work From Home>
  • Vetcove
  • North Las Vegas, NV
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

K
Customer Service Representative
  • Knockaround, LLC
  • Henderson, NV
  • **Customer Service Representative** **About Knockaround**Founded in 2005 and based in San Diego, Knockaround is the orig...
  • 3/24/2024 12:00:00 AM

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$100,907 to $137,699
Las Vegas, Nevada area prices
were up 2.5% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020