Customer Information Center Manager jobs in Lawrence, MA

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

As an Agile Product Manager for the EBSCO Books program, you will develop expertise in products and services that support the research and learning needs of institutions around the world. You will understand how these products and services support the broader EIS strategy, and drive success through new and improved offerings.

This remote position is U.S.-based only (excluding U.S. territories).

What You’ll Do

• Work with agile development teams to build and launch high quality products and services that solve customers’ problems
• Work with business initiative owners to translate the vision into requirements for the software or service
• Collaborate with Software Architects to establish technical capabilities on which to build high-performing, secure, and extensible software
• Proactively communicate progress, decisions, impediments, and risks to stakeholders
• Collaborate across groups to understand business drivers, objectives, priorities, and product intent
• Understand your product, customer details, and market expectations
• Contribute genuine enthusiasm for the product, customer, and company mission

Your Team

As a member of the Books Program Team, you will support key business initiatives including the design and development of new customer facing products. You will partner with Agile Product Owners to amplify the voice of the customer and product strategy to development teams. You will partner with systems architects and technologists to keep apprised of trends and technologies utilized by the program.

About You

• 2 years working in Product Management, Product Owner, or Business Analyst capacity OR equivalent experience.
• 2 years working in a lean-agile software development environment, ideally using a lean-agile software development method, such as Scrum, Kanban, or SAFe
• Experience in the launch of customer-facing software or services

What sets you apart

• Sufficient understanding of technical systems to assist with decision making and sequencing of technical and customer-facing work
• Leads by example and is self-confident but humble
• Operates with a defined vision and bias for action
• Exhibits passion and excitement regarding your work
• Collaborative by choice, does not make decisions in isolation
• Adaptable to changing priorities and conditions

Our Offer to You

Target Annual Compensation: $62,925 - 89,890

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
• And much more! Check it out here: https://www.ebsco.com/about/benefits

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion

The EBSCO Way

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.