Customer Information Center Manager jobs in Lebanon, PA

Penn State Health Corporation

Location : US:PA:Hershey
Work Type : Full Time
FTE : 1.0
Shift : Day
Hours : 8:00a - 5:00p

SUMMARY OF POSITION :

Responsible to establish and maintain Process for Service Design and Service Transition Coordination. Work with all IT Organizations in selecting, defining, and mapping existing applications into Services that will be managed by the SMO. This job is also responsible for making sure any future application(s) that will be managed as Services in the Service Portfolio are also designed as a Service and transitioned into operations as a service as part of the System Development Life Cycle (SDLC) process

MINIMUM QUALIFICATIONS :

• Bachelor’s Degree plus 6 years of IT and business/industry work experience or an equivalent combination of education and experience required.
• Experience in managing multiple, medium to large, cross-functional teams, and influencing senior management and key stakeholders required.
• Demonstrable experience in service operations internally and/or externally required.

PREFERRED QUALIFICATIONS :

• Key business process knowledge and experience in Healthcare IT preferred.
• ITIL Foundations. Intermediate or Practitioner Certification preferred.
• Experience in IT Service Delivery standards frameworks (ITIL, COBIT) as well as process design, re-engineering, or organizational transformations (Six Sigma, Lean, CMMI, or ITIL) preferred.
• Adheres to and exhibits our organizational core values as outlined by Penn State Health.
  

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.