Customer Information Center Manager jobs in Los Angeles, CA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Oil Free Air Sales Manager, Compressor Technique - N. Hollywood, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • North Hollywood, CA FULL_TIME
  • Oil Free Air Sales Manager, Compressor Technique - N. Hollywood, CA
    Functional area: Sales
    Country: United States
    City: North Hollywood, CA
    Company name: Atlas Copco Compressors LLC
    Date of posting: Mar 4, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Compensation: Base salary range $85,000 - $100,000, with uncapped monthly commission, quarterly bonus structure and monthly auto allowance. Salary is based on knowledge, skills, and experience and has been geographically adjusted.

    Candidates must reside in territory or are willing to relocate within the territory. For this role, relocation assistance will not be provided.

    Product Sales - The Oil Free Air Sales Representative prospects, sources, and maintains quality customers in assigned area in order to grow Atlas Copco's market share in rotary screw air compressor (oil injected 125HP and oil free), centrifugal air compressor, air treatment and nitrogen generation new equipment product lines. The Sales Representative will be responsible for new and factory refurbished equipment sales and will be expected to work closely with a peer aftermarket sales representative to provide high customer satisfaction to clients. Please note that some selected Key Accounts (typically EPC oriented) within the sales territory will be supported by a separate Key Account Manager within the region.

    A requirement of this role is to achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project number of contacts to be made. The Sales Representative manages, calls on, and sells products directly to customers in assigned area and will actively engage in planned prospecting activities geared at increasing the customer base. They will follow up on new leads and referrals resulting from field activity and establish rapport through maintaining regular contact with existing and new customers (particularly key accounts). Responding promptly to customer inquiries, introducing new products and upgrades, studying customer needs and coordinating customer service are abilities the Sales Representative should have.

    Additional duties of a Sales Representative include:

    • Preparing and presenting quotes, proposals, pricing, credit terms.
    • Overseeing customer services through quality checks and follow-up; to help in identifying and resolving customer concerns.
    • Maintaining a professional image at all times through personal actions and initiatives.
    • Enhancing division and Company reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation.
    • Obtaining, developing, preparing, delivering, and presenting sales materials, exhibits, and promotional programs when attending exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.

    Training & Development - The Sales Representative is expected to continuously update their job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations.

    Reporting - The Sales Representative, prepares reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. These reports may also be on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes and evaluation of competitive developments.

    Perform other duties as assigned.


    To succeed, you will need

    • Four year degree in engineering, business or marketing preferred or equivalent work experience.
    • 5 years of direct sales experience or customer service experience, industrial equipment sales preferred.
    • Must be self-directed.
    • Must be utilize company CRM system to log all sales visits and opportunities promptly and in accordance with company provided targets.
    • Must have excellent organizational, interpersonal and verbal and written communication skills.
    • Have proven business analysis skills.
    • Must be proficient in Microsoft Office, including PowerPoint, Word and Excel.
    • Over night travel requirements to attend company meetings and training as required.

    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive paid time off
    • Monthly car allowance
    • $85,000 - $100,000 base salary with uncapped monthly commission and quarterly bonus structure. Salary based on knowledge, skills, and experience and has been geographically adjusted.

    City
    North Hollywood, CA


    Recruiter
    joseph.coleman@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 25 Days Ago

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Business Development Manager, Process Filtration, Compressor Technique- Remote
  • Atlas Copco Compressors LLC -North America Customer Center
  • Los Angeles, CA FULL_TIME
  • Business Development Manager, Process Filtration, Compressor Technique- Remote Functional area: Business Development Country: United States City: Charlotte, NC , Los Angeles, CA , San Diego, CA Compan...
  • 25 Days Ago

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Customer Service Representative
  • Westminster Information Technology
  • Los Angeles, CA FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
  • 13 Days Ago

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Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Los Angeles, CA FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Los Angeles, CA Company name: Atlas Copco Compressors LLC Date of posting: Mar...
  • 28 Days Ago

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K12 Regional Sales Manager, West Coast
  • AVER INFORMATION INC
  • Los Angeles, CA FULL_TIME
  • About AVer Information Founded in 2008, AVer is an award-winning provider of classroom technology and video collaboration camera solutions that improve productivity and enrich learning. AVer’s solutio...
  • 1 Month Ago

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Regional Sales Manager, Coporate - Los Angeles/Ventura County
  • EBSCO Information Services
  • Los Angeles, CA FULL_TIME
  • EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to...
  • Just Posted

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0 Customer Information Center Manager jobs found in Los Angeles, CA area

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Customer Support Representative
  • Nextbite
  • Los Angeles, CA
  • **About Nextbite** Nextbites mission is to become a trusted partner to restaurants everywhere, offering products and ser...
  • 4/25/2024 12:00:00 AM

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Customer Support Specialist - Per Diem/PRN
  • Sharp Healthcare
  • Los Angeles, CA
  • Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed ...
  • 4/24/2024 12:00:00 AM

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Access Service Representative-SRN Float Pool-Sharp Healthcare-Per Diem-Variable Shift
  • Sharp Healthcare
  • Los Angeles, CA
  • Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: Every Othe...
  • 4/24/2024 12:00:00 AM

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eCommerce Customer Service Associate
  • A1 American
  • Los Angeles, CA
  • ****eCommerce Customer Service Associate**** Los Angeles, CA ? Remote ****$15 to $18 per hour DOE**** A-1 Textiles, a Di...
  • 4/24/2024 12:00:00 AM

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Customer Support Representative
  • Ordermark
  • Los Angeles, CA
  • **About Ordermark** Ordermarks mission is to become a trusted partner to restaurants everywhere, offering products and s...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • The Travel Corporation
  • Los Angeles, CA
  • **Customer Service Representative** **Department:** Uniworld River Cruises **Location:** Los Angeles, CA It is an exhila...
  • 4/24/2024 12:00:00 AM

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Contact Center Specialist I - SRS Copley - Day Shift - PRN
  • Sharp Healthcare
  • Los Angeles, CA
  • Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Cal...
  • 4/23/2024 12:00:00 AM

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Service Representative I
  • City National Corporation
  • Los Angeles, CA
  • Or use LinkedIn Job Matching to find an opening that matches your experience. **Service Representative I** **Job ID** TR...
  • 4/22/2024 12:00:00 AM

Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$110,946 to $151,389
Los Angeles, California area prices
were up 3.2% from a year ago

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