Customer Information Center Manager jobs in Louisville, KY
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Customer Service - Test Center Manager
- Prometric
-
Louisville, KY
FULL_TIME
- ABOUT US: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries worldwide. With over three decades of experience working with clients of all sizes across many industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. JOB TITLE: Test Center Manager REPORTS TO: Channel Engagement Manager DEPARTMENT: Test Center LOCATION: Louisville, KY TEST CENTER ADDRESS: 7400 New LaGrange Rd. JOB OVERVIEW The Test Center Manager (TCM) serves as the face of Prometric in test centers worldwide. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, and personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world. PERKS 12 Paid Holidays Off annually based on work schedule and start date Vacation No selling or quotas Office setting environment Paid training Sick time is prorated based on start date 401K Employee Assistance Program Vision FSA Legal RESPONSIBILITIES Ensure that the facilities, operations, and performance at the assigned test center consistently meet the standards of Prometric and its testing clients. Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators Have an understanding of how test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility are carried out correctly. Responsible for hiring and training new Test Center Administrators Review and approve timesheets and expenses for all staff Ensure all locks and security systems are properly used at the testing facilities. The TCM is responsible for holding keys to the testing facility Represents the organization with professionalism Has sufficient knowledge of basic technology to resolve common issues File detailed reports on any irregular test center situations or complaints Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required. Resolve, report, or escalate candidate and building problems to the appropriate department or manager Engage with property management to maintain a safe and comfortable testing environment Acts as a TCA to administer tests Actively participates in Prometric quality assurance, audit programs, and other company initiatives as a team player. Maintain a deep knowledge of policies, practices, and procedures. QUALIFICATION REQUIREMENTS EDUCATION High school diploma or equivalent College experience a plus EXPERIENCE Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) One year of management or supervisory experience required Must be 18 years of age to qualify SKILLS Ability to communicate with candidates effectively and with professionalism and authority Ability to learn and apply verbal and written operational instructions Ability to make decisions using appropriate situational judgment Ability to write detailed, accurate, and professional reports and correspondence Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing) Availability - Should be flexible to work various days and times including evenings and weekends, subject to change according to testing demands. Ability to effectively manage situations that require conflict resolution PHYSICAL JOB REQUIREMENTS Must be able to bend, stoop, and lift up to 40 pounds Ability to remain in a stationary position for extended periods while administering exams Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
- 21 Days Ago
Manager Analytics
- C0009 Franciscan Alliance Information Services
-
Central, IN
FULL_TIME
- Beech Grove Office Building 1500 Albany Street Beech Grove, Indiana 46107 WHAT WE NEED Analytics Leader WHO WE ARE LOOKING FOR Our Analytics Manager plays a big part in in the Analytics team’s trainin...
- 1 Month Ago
Director, Health Information Management
- Med Center Health
-
Bowling Green, KY
FULL_TIME
- Position Summary Functions in a management position, accountable for day-to-day responsibilities to include planning, organizing, directing, controlling, and communicating for all Health Information M...
- 22 Days Ago
Center Manager
- Huntington Learning Center
-
Louisville, KY
FULL_TIME
- The perfect candidate for the Center Manager position can talk to anyone, knows when to be quiet and when to ask questions. Huntington Learning Center has developed a tried and true system that is bui...
- 21 Days Ago
Information Technology Specialist (Customer Support)
- US US ARMY HUMAN RESOURCES COMMAND (DRU)
-
Fort Knox, KY
FULL_TIME
- Duties Evaluates, recommends, and installs printer sharing devices throughout the agency, modifying software, making connectors, and testing devices once installed. Evaluates new technologies for appl...
- 12 Days Ago
Information Technology Manager
- Big Brothers Big Sisters of Kentuckiana
-
Louisville, KY
FULL_TIME
- WANTED: Game Changers Are you a passionate person who's driven to take initiative and reach goals? Do you long to be a part of a team that values intelligence, accountability, and individual strengths...
- 1 Month Ago
Filters
- Current Active Filter
- Louisville, KY
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Information Center Manager jobs found in Louisville, KY area
Client Service Representative
- Old National Bank
-
Louisville, KY
- Overview: Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we ar...
- 4/18/2024 12:00:00 AM
Service Center Representative - Eligibility Specialist
- Rose International
-
Jeffersonville, IN
- Date Posted: 04/05/2024 Hiring Organization: Rose International Position Number: 461786 Job Title: Service Center Repres...
- 4/18/2024 12:00:00 AM
Customer Service Rep
- Amerit Consulting
-
Louisville, KY
- OVERVIEW: Our client, a Global Fortune 50 organization and one of world’s largest distributors of Health care systems, m...
- 4/18/2024 12:00:00 AM
Patient Agent Representative HYBRID ($16/Hour).
- Virtual Employee Services (C)
-
Louisville, KY
- Job Description Job Description WE ARE LOOKING FOR PATIENT ASSISTANCE REPRESENTATIVE ! Pay-rate: $16.00 / hour. The Pati...
- 4/18/2024 12:00:00 AM
Patient Assistance Care Coordinator
- PharmaCord
-
Jeffersonville, IN
- Job Description Job Description A typical day in the life of a Patient Assistance Care Coordinator will include the foll...
- 4/17/2024 12:00:00 AM
Customer Experience Specialist
- MetLife, Inc
-
Jeffersonville, IN
- **Customer Experience Specialist** **Location:** Jeffersonville, IN, US, 47130 **Role Value Proposition:** The Customer ...
- 4/17/2024 12:00:00 AM
2nd Shift Customer Relations Specialist II
- Sumitomo Electric Wiring Systems, Inc.
-
Jeffersonville, IN
- Description SEWS- Customer Service Center at KCSC. Although located at SEWS Jeffersonville office this is a flexible Wor...
- 4/16/2024 12:00:00 AM
Patient Access Representative
- RemX The Workforce Experts
-
Louisville, KY
- Job Description Job Description Are you looking for a position where you can make a difference in the community while pu...
- 4/14/2024 12:00:00 AM
About Louisville, Kentucky
Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water.
Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$95,211 to $129,918
Louisville, Kentucky area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Information Center Manager do?
Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020