Customer Information Center Manager jobs in Memphis, TN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

C
Project Manager
  • Comtec Information System
  • Alamo, TN CONTRACTOR
  • Job Title: Project Manager

    Duration: 12 Months

    Location: Alamo TN / Remote
    Traveling Required: 25% (Domestic - Tennessee)
    After Training candidate will be working mostly remotely.

    Job Description:
    Ensures projects follow sound methodology and execution practices in accordance with internal standard procedures. Ensures that an integrated schedule and cost control performance measurement process for the project’s entire scope of work is provided.

    - Analyzes project requirements with project team, checks that all essential work activities have been identified in sufficient detail to serve as a basis for developing realistic project schedules. Defines, jointly with the project team, project work and cost breakdown structure, develops and maintains properly linked, required resource loaded/integrated, baseline and current schedules that provide time phased baseline, actual and forecast data for project. Monitors project progress and regularly analyzes project critical paths to ensure all critical path activities and project milestones are progressed to the plan, notifies Project Managers of any deviations or scheduling issues, and provides input for optimizing resources. Issues progress reports, program updates and productivity data on a regular basis and as requested by customers and stakeholders.

    - Cost, revenue and cash flow management Establishes a baseline plan for cost and cash flow performance measurement. Works with project team to define the necessary resources for project completion, evaluating the work breakdown structure and standard productivity. Accurately monitors costs and project cash flow, maintains detailed estimate to complete and estimate at completion forecast, analyzes variances by using earned value management techniques and advises project management on any cost and cash flow issues arising.

    - Change management Works closely with engineering, construction, pre-commissioning, commissioning, client and contractors to identify potential changes in scope and quantify the impact of each change in a timely fashion. Administers the change order systems and advises the Project Manager on the cost impact of potential changes and ensures the control estimate/budget is current and reflects changes.

    - Risk management Works with project team to identify and assess the priority of project risks (e.g. schedule, cost and scope risks), maintains the risk register and proposes mitigation plans. Analyzes impact of risk on the overall timeline and costs.

    - Procurement Integrates material resource requirements with project schedule and defines procurement activities and order lead times. Regularly communicates with SCM team and updates schedules to ensure procurement activities take place in a timely way and lead times are optimized to meet schedule targets.

    - Project reviews Participates in project reviews. Composes reports and updates all required project data in Project Control systems and SAP for Management Information and Project Analysis. Communicates project progress and control issues to project management team and offers solutions.

    - Stakeholder relations Effectively communicates appropriate information to customers and other stakeholders in a timely manner and to achieve desired understanding.

    - Project administrative tasks Performs regular monthly project administrative tasks

    Requirements:
    -Minimum 5 years of experience performing similar tasks such as planning, scheduling and cost control efforts for all project phases. Maintaining and analyzing actual and forecasted schedules, cost and risk. Monitor, report and manage deviations
    - PMP Certification
    -Bachelor's Degree in engineering, business or related field

    Job Type: Contract

    Salary: $40.00 - $46.00 per hour

    Schedule:

    • Monday to Friday

    Experience:

    • Project planning: 5 years (Required)
    • Project scheduling: 5 years (Required)

    Work Location: In person

  • 1 Month Ago

W
Information Systems Technician
  • West Cancer Center
  • Memphis, TN FULL_TIME
  • Summary: This position is responsible for onsite implementation and support of organizational, departmental, and end-user systems and applications in a clinical and business environment. Exhibits stro...
  • 6 Days Ago

C
Freelance Side Jobs - Customer Service Representative
  • Customer Service Representative - Fud
  • Memphis, TN OTHER
  • Fud, the World's First Social Hustling Community, is seeking a Freelance Side Jobs - Customer Service Representative to join our community. As an expert and mentor in our community, you will play a vi...
  • 21 Days Ago

D
Inventory Specialist
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionThis individual will be checking inventory accuracy within the R & S Solutions facility, covering multiple customers. Will investigate variances in product count and cycle counts in various...
  • 6 Days Ago

D
Warehouse Technician
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionThis position has primary responsibility to properly execute receival, storage, pick, pack, and ship activities of pharmaceutical goods within the R&S Solutions facility. This position repo...
  • 2 Months Ago

D
Warehouse Supervisor
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionThis position has primary responsibility for supervising the warehouse team working with the Operations manager and partnering with peer supervisors in order to meet goals and objectives.Es...
  • 2 Months Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Manager jobs found in Memphis, TN area

M
Call Center Representative - Work From Home>
  • MedMetrix
  • Cordova, TN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 5/7/2024 12:00:00 AM

C
Support Services Manager
  • City of Memphis
  • Memphis, TN
  • ESSENTIAL FUNCTIONS: Works under the direction of an assigned Administrator. Directs and manages various staff support f...
  • 5/7/2024 12:00:00 AM

R
Client Intake Specialist
  • Reaves Law Firm
  • Memphis, TN
  • Job Description Job Description The Client Intake Specialist is the first point of contact for all clients and represent...
  • 5/6/2024 12:00:00 AM

U
Customer Service Representative
  • U-Haul
  • Memphis, TN
  • Location: 5315 Summer Ave, Memphis, Tennessee 38122 United States of America Are you a people person? Do you love helpin...
  • 5/6/2024 12:00:00 AM

O
Regional Customer Relations Specialist
  • Old Dominion Freight Line Inc.
  • Memphis, TN
  • Regional Customer Relations Specialist page is loaded **Regional Customer Relations Specialist** **Regional Customer Rel...
  • 5/6/2024 12:00:00 AM

T
Contact Center Representative- 100% Remote
  • Tivly
  • Memphis, TN
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 5/4/2024 12:00:00 AM

U
Customer Service Representative (Bilingual)
  • U-Haul
  • Memphis, TN
  • Location: 3020 Lamar, Memphis, Tennessee 38114 United States of America Are you a people person? Do you love helping oth...
  • 5/4/2024 12:00:00 AM

G
Customer Service Representative
  • Grifols Canada Therapeutics Inc
  • Memphis, TN
  • Location: TN-Memphis, US Area: Customer Service * Performs day-to-day customer order entry into the Customer Order Syste...
  • 5/3/2024 12:00:00 AM

Memphis is a city located along the Mississippi River in southwestern Shelby County, Tennessee, United States. The 2017 city population was 652,236, making Memphis the largest city on the Mississippi River, second-largest city in Tennessee, as well as the 25th largest city in the United States. Greater Memphis is the 42nd largest metropolitan area in the United States, with a population of 1,348,260 in 2017. The city is the anchor of West Tennessee and the greater Mid-South region, which includes portions of neighboring Arkansas and Mississippi. Memphis is the seat of Shelby County, the most p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,571 to $127,680
Memphis, Tennessee area prices
were up 1.3% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020