Customer Information Center Manager jobs in Miami, FL
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Flight Hours Services Repair Manager (Contract)
- 1571 Airbus Americas Customer Services, Inc.
-
Miami, FL
FULL_TIME
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus Commercial Aircraft is looking for a Flight Hours Services Repair Manager (Contract) to join our Customer Service Repair department based in Miami, FL. You will be the main point of contact for the operations desk to manage Flight Hours Services (FHS) customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities. Meet the team: The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Your working environment: The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Your challenges: Primary Responsibilities: COST: 30% Challenges & validates commercial quotations in line with procurement guidelines (flat rate, PBH, Time & material). Contributes to achieving global FHS Repair cost target LEAD TIME: 30% The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations. Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities. QUALITY: 10% The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation. Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …). Support to HWS: 20% Monitor until closure the SMS cards involving the Satair Miami warehouse Follow-up, monitor and drive the clearance of abnormal statuses relevant to parts in the Satiar Miami warehouse Monitor parts subject to life limitations (shelf life,etc...) Monitor quarantine clearances requested to the warehouse Monitor POD and root causes discrepancies, and follow-up corrections Actively participate to any problem solving regarding operations of FHS services performed the warehouse Participate to weekly meetings (FHS/Satair) Visits to the warehouse (weekly, on request) Additional Responsibilities: Other duties as assigned: 10% Your boarding pass: BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent, required Masters degree, preferred Minimum three (3) years of experience in the aviation or supply chain industry, required. Experience in Supply chain and Supplier operational management, required 10% in the frame of the activity, the repair manager can travel to visit Suppliers (3 to 5 time a year) Supply Chain domain, negotiation, good relationship, results oriented Ability to work with short deadlines and in a fast changing environment Team spirit, leadership, good communication skills Technical background to challenge quotations - use the CMM (Component Maintenance Manual) Negotiation skills Maintenance Part 145 knowledge, preferred English Spoken, Written, Influencing; required French or Spanish Spoken Written, Influencing will be a plus Experience with Google environment (Gmail, Gslide, Gsheet) SAP experience This opportunity requires the ability to work in the US without current, or future, need of visa sponsorship/work authorization both now and in the future. This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas Customer Services, Inc. Employment Type: Agency / Temporary Experience Level: Professional Remote Type: On-site Job Family: Customer Account and Service Management ------ Job Posting End Date: 04.26.2024 ------ Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
- 13 Days Ago
Call Center Information Specialist
- Florida National Parks Association
-
Homestead, FL
TEMPORARY,PART_TIME
- Florida National Parks Association Position Description Position: Call Center Information Specialist Location: Homestead, Florida Reports To: Director of Education Status: Part time Summary Descriptio...
- 16 Days Ago
Call Center Customer Service Manager Full-time
- Larkin Community Hospital
-
Miami, FL
FULL_TIME
- Role and Responsibilities: Ensuring Customer Service Representatives are answering phone calls, website chats, website leads, and social media inquiries (FB, Instagram, etc.) in a timely manner Develo...
- 2 Months Ago
Information Services Assistant
- Care Resource Community Health Center, Inc.
-
Miami, FL
FULL_TIME
- Essential Job Responsibilities Provide clerical assistance to all members of the IT department. In conjunction with management, oversee the scheduling of resources and associated materials for meeting...
- 1 Month Ago
Information Technology Specialist (Customer Support)
- US Military Treatment Facilities under DHA
-
Doral, FL
FULL_TIME
- Duties Serves as a member of the US Army Health Clinic Information Management Office Technical Support Team to support the Help Desk and Hardware/Software Customer Service Manage customer requests for...
- 3 Days Ago
Gig Work Mentor - Social Media Manager
- Social Media Manager - Fud
-
Miami, FL
OTHER
- Fud, the World's First Social Hustling Community, is seeking a Gig Work Mentor - Social Media Manager to join our team. As a Gig Work Mentor, you will play a vital role in supporting and mentoring ind...
- 2 Days Ago
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0 Customer Information Center Manager jobs found in Miami, FL area
About Miami, Florida
Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$96,107 to $131,141
Miami, Florida area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Customer Information Center Manager do?
Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020