Customer Information Center Manager jobs in Milwaukee, WI

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Sales Manager, Compressor Techniques,, Milwaukee, WI
  • Atlas Copco Compressors LLC -North America Customer Center
  • Milwaukee, WI FULL_TIME
  • Service Sales Manager, Compressor Techniques,, Milwaukee, WI
    Functional area: Sales
    Country: United States
    City: Milwaukee
    Company name: Atlas Copco Compressors LLC
    Date of posting: Mar 27, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Compensation: Base salary range $55,000 to $65,000, with uncapped monthly commission, annual bonus structure and monthly auto allowance. Salary is based on knowledge, skills, and experience and has been geographically adjusted.

    Product Sales (80%) - Prospect, source, and maintain quality customers in assigned area. Achieve and exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project number of contacts to be made. Manage, call on, and sell service products including service plans, fixed pricing repairs, overhauls, etc. to customers in assigned area. Follow up on new leads and referrals resulting from field activity and as referred by telemarketing activity. Follow up on "Lost Boy's". Establish rapport and maintain regular contact with existing and new customers (particularly key accounts). Respond promptly to customer inquiries. Introduce new products and service upgrades. Research solutions to customer problems. Study customer needs and coordinate prime equipment sales with Sales Managers. Support or develop any local distributors when they exist. Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase your market share. Maintain customer base, sales activities, opportunities, quotations, and leads on a daily basis within C4C. Maintains the highest standards of customer service across a service environment.

    Always maintain a professional image through personal actions and initiatives. Enhance division and Company reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation. Drive our principles of "First in mind, First in choice." Initiate discussion of terms and conditions.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees relevant to this mission.

    Personal Development (10%) - Update job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations. Utilize the Business Portal and continually work towards personal growth.

    Reporting (10%) - Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. Prepare monthly reports and the expense report in a timely manner. Report on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes and evaluation of competitive developments.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

    Perform other duties as assigned.


    To succeed, you will need

    Qualifications

    Supervisory Responsibility

    None.

    Experience

    3 years of relevant industrial sales experience a must, preferably in the compressed air industry.

    Education

    Four-year degree in business or marketing or equivalent work experience.

    Skills

    Must be self-directed and have excellent organizational, interpersonal and communication (verbal and written) skills. Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required both day and overnight. Must have a valid driver's license.


    In return, we offer you

    Choose your career with us!

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive Paid time off
    • Life & Disability insurance
    • Salary range $55,000 to $65,000, based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

    City
    Milwaukee


    Recruiter
    joseph.coleman@atlascopco.com


    Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 25 Days Ago

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Director of Information Systems/Technology
  • Penfield Children's Center
  • Milwaukee, WI FULL_TIME
  • Job purpose The Director of Information Systems is responsible for directing and coordinating activities within the Information Technology (IT) Department. This position supervises the IT Specialist a...
  • 11 Days Ago

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Information Security Manager
  • Walbec Group
  • Waukesha, WI FULL_TIME
  • Information Security Manager Construction Resources Management Inc. a Walbec Group Company Waukesha, WI Are you looking for an exciting career in road, highway, and bridge construction? Construction R...
  • 17 Days Ago

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Building Information Modeling Manager
  • Bray Associates-Architects INC
  • Milwaukee, WI FULL_TIME
  • BIM Manager Milwaukee, WI Description Our firm is seeking an experienced Building Information Modeling (BIM) Manager who is a self-starter with a passion for providing technical leadership and trainin...
  • 1 Month Ago

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Information Systems Manager
  • Tim O'Brien Homes Inc.
  • Pewaukee, WI FULL_TIME
  • The Information Systems Manager’s primary focus will implement and manage secure, reliable, innovative, solutions that align with the business needs of the Tim O’Brien Homes. The Information Systems M...
  • 1 Month Ago

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Distribution Center Manager Trainee
  • Menard, Inc Career Center
  • IRON RIDGE, WI FULL_TIME
  • POSITION SUMMARY: As a Manager Trainee, you will work closely with Department Management to learn each department’s functions and how each department helps the Distribution Center’s success. COMPANY D...
  • 9 Days Ago

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0 Customer Information Center Manager jobs found in Milwaukee, WI area

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Team Leader Customer Care Center
  • WEC Energy Group
  • Milwaukee, WI
  • WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding co...
  • 4/24/2024 12:00:00 AM

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Call Center Rep
  • Manpower
  • Milwaukee, WI
  • Our client is seeking a Call Center Rep to join their team. The ideal candidate will have previous call center experienc...
  • 4/24/2024 12:00:00 AM

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Vice President Hospital Medicine, Emergency Medicine and Critical Care Service Line Administration
  • Advocate Health
  • Milwaukee, WI
  • Title: Vice President Hospital Medicine, Emergency Medicine and Critical Care Service Line Administration Site: Advocate...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Educational Credential Evaluators, Inc.
  • Milwaukee, WI
  • About to celebrate its 40th year, ECE is one of the most well-known and respected names in comparative international edu...
  • 4/23/2024 12:00:00 AM

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Team Leader Customer Care Center
  • Wec Energy Group
  • Milwaukee, WI
  • WEC Energy Group is one of the nations largest electric generation and distribution and natural gas delivery holding com...
  • 4/22/2024 12:00:00 AM

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Customer Support Supervisor
  • Douglas Dynamics, Inc.
  • Milwaukee, WI
  • **Location:** Milwaukee, WI At Douglas Dynamics, our employees and our culture are just as important to the company as s...
  • 4/22/2024 12:00:00 AM

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Vice President Anesthesia & Imaging Service Line Administration
  • Advocate Health
  • Milwaukee, WI
  • Title: Vice President Anesthesia & Imaging Service Line Administration Site: Advocate Health Midwest Region Location Ill...
  • 4/21/2024 12:00:00 AM

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Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Milwaukee, WI
  • ** Customer Service Rep** Location: Milwaukee, WI, US, 53224 Company: 1100-Applied Industrial Technologies Customer serv...
  • 4/21/2024 12:00:00 AM

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$98,995 to $135,082
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago

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