Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
IT Specialist
Thomasville, AL
Position: Non-Exempt
Shift: Days (may require some after hour and weekend work)
Schedule: Part-time
TRMC is hiring candidates who feel patient care is as important as we do.
Thomasville Regional Medical Center is a regional leader in providing modern, high quality, patient-centered care. We are driven by a single goal: bringing quality care close to home.
We offer competitive pay, growth opportunities, and provide a selection of benefits. For full-time positions, benefits include group medical plans with a portion paid by company; HSA with select medical plan; group dental; group vision; group basic life paid by company; group voluntary life; group and individual supplemental plans; and earned Paid Time Off (PTO).
The IT Specialist role is responsible for resolving IT issues; maintaining equipment and network to ensure staff have the technology needed to complete their work; and implementing security measures. Familiar with local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. One to two years’ experience in hospital or healthcare environment, preferred. The position is responsible to the Controller.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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