Customer Information Center Manager jobs in Monroe, LA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Customer Service Professionals
  • El Dorado, AR FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
  • 1 Day Ago

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Information Systems Manager
  • Impact Solutions Inc
  • El Dorado, AR FULL_TIME
  • We are seeking an experienced Information Systems Manager to join the corporate and plant site team in leading the IT operations, systems, and infrastructure for the global chemical plant. As a self-s...
  • 7 Days Ago

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Information Systems Manager
  • Food Management Search
  • El Dorado, AR FULL_TIME
  • We are seeking an experienced Information Systems Manager to join the corporate and plant site team in leading the IT operations, systems, and infrastructure for the global chemical plant. As a self-s...
  • 26 Days Ago

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Operations - Profit Center Manager
  • Hajoca Corporation
  • West Monroe, LA FULL_TIME
  • Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? Do you have the drive to run your ow...
  • 11 Days Ago

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Assistant Manager-Credit-R00018
  • Rent-A-Center
  • West Monroe, LA FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.50? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Emp...
  • 10 Days Ago

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Call Center Manager for Tubbs By Grubbs
  • Bath Planet
  • West Monroe, LA FULL_TIME
  • Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowne...
  • 2 Days Ago

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0 Customer Information Center Manager jobs found in Monroe, LA area

Monroe (historically French: Poste-du-Ouachita) is the eighth-largest city in the U.S. state of Louisiana. It is the parish seat of Ouachita Parish. In the official 2010 census, Monroe had a population of 48,815. The municipal population declined by 8.1 percent over the past decade; it was 53,107 in the 2000 census. After a recheck in 2012, the Census Bureau changed the 2010 population from 48,815 to 49,147. Mayor Jamie Mayo, however, maintains that the Monroe population is more than 50,000 and indicated that he will pursue a continued challenge to the count. Monroe is the principal city of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,402 to $121,999
Monroe, Louisiana area prices
were up 1.2% from a year ago

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Reviews on the product and not the customer’s Sales or Service experience.
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Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020