Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Windsor The Ridge Rehabilitation Center is now hiring a Health Information Supervisor! Come join our winning team!
Who we are:
Windsor Cares - it’s more than a name! Windsor The Ridge Rehabilitation Center has a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch.
If you can answer YES, we’d be excited to meet you!
What makes us awesome:
What you will do:
As our Health Information/Medical Records Supervisor you will have responsibility for the initiation, maintenance and filing of resident records in the facility and report to the administrator.
Must haves:
Would be great:
Windsor Cares for You!
Grow with Windsor:
Connect with us:
Facebook: @windsorcares - www.facebook.com/windsorcares
LinkedIn: @windsorcares - www.linkedin.com/company/windsorcares
Twitter: @windsorcares - www.twitter.com/windsorcares
Company career page: www.windsorcares.com/careers-search
Equal Opportunity Employer
All qualified applicants will be considered for employment without regard to their race, color, religion, sex, age, national origin, gender identity, sexual orientation, genetic information, protected veteran status or any other characteristic protected by law, and will not be discriminated against on the basis of disability.
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