Customer Information Center Manager jobs in Monterey, CA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Health information Supervisor
  • Windsor The Ridge Rehabilitation Center
  • Salinas, CA FULL_TIME
  • Windsor The Ridge Rehabilitation Center is now hiring a Health Information Supervisor! Come join our winning team!


    Who we are:


    Windsor Cares - it’s more than a name! Windsor The Ridge Rehabilitation Center has a mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity. We strive to enrich and enhance every life we touch.


    If you can answer YES, we’d be excited to meet you!

    • Are you ready to join our topnotch team?
    • Do you value and promote teamwork?
    • Are you committed to providing the highest quality patient care?
    • Are you ready to join our facility in maintaining or attaining a 5-Star Quality Measures rating?
    • Can you be committed to our mission to enrich and enhance every life we touch, both residents and team-members?

    What makes us awesome:

    • A talented and motivated group of individuals who all have the same goal in mind – making a difference in the lives of our residents and team
    • Outstanding leadership support
    • We provide exceptional and meaningful care and service to our residents, the team and the community we serve
    • Culture of success driven by support

    What you will do:


    As our Health Information/Medical Records Supervisor you will have responsibility for the initiation, maintenance and filing of resident records in the facility and report to the administrator.


    Must haves:

    • 2-4 years’ previous experience in medical records
    • High school diploma or equivalent
    • Supervisory skills to delegate, resolve conflict and respect diversity
    • Must have knowledge of medical terminology
    • Ability to understand and follow applicable regulations, policies and procedures.
    • Ability to organize, prioritize and meet deadlines
    • Knowledgeable or nursing/medical practices and procedures
    • Ability to follow instructions and accept feedback

    Would be great:

    • Knowledge of ICD coding
    • Supervisory experience
    • Willingness to work beyond working hours, weekends, and holidays when necessary
    • Accredited Records Technician certification
    • Experience with PointClickCare

    Windsor Cares for You!

    • Competitive pay scale
    • Great benefits – Medical, dental, and vision coverage
    • 401K
    • Life and disability insurance
    • Paid Time Off
    • Dedicated and local leadership support

    Grow with Windsor:

    • Tuition reimbursement
    • Clinical scholarships
    • Continual education credits
    • Attendance bonus programs
    • Ongoing clinical & leadership training

    Connect with us:

    Facebook: @windsorcares - www.facebook.com/windsorcares

    LinkedIn: @windsorcares - www.linkedin.com/company/windsorcares

    Twitter: @windsorcares - www.twitter.com/windsorcares

    Company career page: www.windsorcares.com/careers-search


    Equal Opportunity Employer


    All qualified applicants will be considered for employment without regard to their race, color, religion, sex, age, national origin, gender identity, sexual orientation, genetic information, protected veteran status or any other characteristic protected by law, and will not be discriminated against on the basis of disability.

  • 11 Days Ago

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Health Information Supervisor
  • Windsor Skyline Care Center
  • Salinas, CA FULL_TIME
  • Windsor Skyline Care Center is now hiring a Health Information Supervisor! Come join our winning team! Who we are: Windsor Cares - it’s more than a name! Windsor skyline Care Center has a mission to c...
  • 2 Days Ago

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UNIT OFFICE MANAGER, Information Services
  • Monterey Peninsula College
  • Monterey, CA FULL_TIME
  • Monterey Peninsula College UNIT OFFICE MANAGER, Information Services Salary: $4,083.00 - $4,506.00 Monthly Job Type: Job Number: 2021-00143 Closing: 6/29/2023 11:59 PM Pacific Location: Monterey, CA D...
  • 17 Days Ago

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Performance Center Manager
  • Strategic Resources, Inc.
  • Monterey, CA FULL_TIME
  • Job Description Performance Center Manager (Various Locations, See TE 3B Places of Performance) Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-se...
  • 10 Days Ago

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Center Store Manager
  • The Save Mart Companies
  • by, CA FULL_TIME
  • ABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include S...
  • Just Posted

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Assistant Manager
  • Lighthouse Cinema and Event Center
  • Pacific, CA PART_TIME
  • Do you have a passion for cinema that extends beyond the silver screen? Are you not only an avid film enthusiast, but also someone who translates that passion into your own creative endeavors? If so, ...
  • 12 Days Ago

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0 Customer Information Center Manager jobs found in Monterey, CA area

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Monterey, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Seaside, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Aptos, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Santa Cruz, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Hollister, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Watsonville, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Gilroy, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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After Hours Customer Service Representative
  • Bellowsservice
  • Santa Cruz, CA
  • **After Hours Customer Service Representative** * Santa Cruz, CA * Full-Time * Administration * After Hours Customer Ser...
  • 3/15/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$110,223 to $150,411
Monterey, California area prices
were up 2.5% from a year ago

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