Customer Information Center Manager jobs in New York

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

T
JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  •  

    Shift Leader – Jersey Mike’s in Northern Westchester

    Jersey Mike's Subs is growing! 

    Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike’s local communities is reflected in its mission statement: “Giving…making a difference in someone’s life.”

    We are looking for awesome, positive, friendly, motivated, hard workers with leadership skills to keep a crew motivated and on point, delivering best in class customer experience!

    Shift Leader Responsibilities and Duties: Shift Leaders take responsibility for all aspects of the store including but not limited to:

    • Store sales
    • Passion for food and quality of service
    • Inspire team and lead by example with all aspects of the restaurant
    • Maintain immaculate cleanliness of entire location
    • Provide best in class customer satisfaction
    • Team building with positive culture and environment
    • Inventory/ cash management
    • Participate in local marketing initiatives
    • Food cost control
    • Problem solve and troubleshoot issues
    • Embody values and mission of Jersey Mike’s culture

    General Manager Qualifications and Skills:

    • Dependable transportation
    • Willing to complete 10-week off-site training
    • 1 year food experience
    • Strong interpersonal and communication skills
    • Thrive in a fast-paced environment
    • Quick learner who can multi-task
    • Dependable and punctual
    • Focused and task oriented
    • Must be a great leader

    General Manager Benefits

    • Competitive pay
    • Medical/Dental/Vision/Supplemental Benefits
    • FREE food
    • Ongoing training and development
    • Advancement opportunities
    • Employee discounts

    Job Type: Full-time

  • 1 Month Ago

T
Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

T
Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

T
JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

N
Manager, Information Technology Quality
  • New York Blood Center Inc
  • New York, NY FULL_TIME
  • Overview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, g...
  • 1 Month Ago

F
Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • Just Posted

B
Event Security Staff - Connecticut Convention Center
  • BEST Crowd Management
  • Hartford, CT
  • Job Title: Event Security Staff - Connecticut Convention Center Company: BEST Crowd Management Location: Hartford and Ne...
  • 4/26/2024 12:00:00 AM

B
Event Security Guard - Moody Center
  • BEST Crowd Management
  • Austin, TX
  • Job Title: Event Security Guard - Moody Center Company: BEST Crowd Management Location: Austin, TX Pay: $17 / hr Job Typ...
  • 4/26/2024 12:00:00 AM

B
Full-Time Security Officer - Moody Center
  • BEST Crowd Management
  • Austin, TX
  • Job Title: Full-Time Security Officer - Moody Center (Texas Private Security License Level 2 or higher required) Company...
  • 4/26/2024 12:00:00 AM

C
Recreation Sales Specialist
  • Commercial Recreation Specialists
  • Would you like to “inspire the human spirit through recreation”? Would you like to provide “recreation solutions that dr...
  • 4/26/2024 12:00:00 AM

B
Information Technology Project Manager
  • Brooksource
  • Lansing, MI
  • Project Manager - Intermediate Lansing, MI *Hybrid model -- 1-2 days/week in person* Long Term Contract As the project m...
  • 4/26/2024 12:00:00 AM

H
Corrugator Supervisor - Evening
  • Hood Container Corporation
  • Houston, TX
  • Our Story: Hood Container Corporation is a family-owned, mill to market company specializing in containerboard and kraft...
  • 4/26/2024 12:00:00 AM

G
Sales VP’s, National Account Manager, and / or Regional Sales Managers
  • GHA Technologies, Inc
  • Peabody, MA
  • Financial Highlights – Enjoy an Immediate Pay Raise! $2,500 First Week Training Pay for the first five training days. $5...
  • 4/26/2024 12:00:00 AM

G
Sales VP’s, National Account Manager, and / or Regional Sales Managers
  • GHA Technologies, Inc
  • Pennsauken, NJ
  • Financial Highlights – Enjoy an Immediate Pay Raise! $2,500 First Week Training Pay for the first five training days. $5...
  • 4/26/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$106,166 to $144,866

Customer Information Center Manager in Atlantic City, NJ
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
December 08, 2019
Customer Information Center Manager in Chattanooga, TN
Do you need more information about this building and its related companies.
December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
January 19, 2020