Customer Information Center Manager jobs in New Brunswick, NJ

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

W
Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```
    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.

    ```Duties:```
    - Answering incoming calls and responding to customer inquiries in a professional and timely manner
    - Assisting customers with product information, order status, and issue resolution
    - Providing accurate and efficient data entry for customer orders and inquiries
    - Managing calendars and scheduling appointments for customers
    - Collaborating with other team members to ensure seamless customer service experience
    - Utilizing phone systems and other communication tools effectively

    ```Requirements:```
    - Previous experience in a customer service role is preferred
    - Excellent communication skills, both verbal and written
    - Strong computer skills, including proficiency in Microsoft Office Suite
    - Ability to multitask and prioritize tasks effectively
    - Knowledge of QuickBooks or similar accounting software is a plus

    If you are a detail-oriented individual with exceptional customer service skills, we would love to hear from you. Join our team and be part of a company that values its employees and provides opportunities for growth.

    Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Job Type: Full-time

    Pay: $22.00 - $30.00 per hour

    Expected hours: 30 – 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Flexible schedule
    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 1 Month Ago

U
Manager, Information Technology
  • US Pharma Lab
  • North Brunswick, NJ FULL_TIME
  • Job Description Date 03/2023 Location 1300 Airport Road, North Brunswick NJ Title Manager, IT Department Finance and Accounting Reports to Director, Accounting and Administration FLSA (Exempt or Non-E...
  • 9 Days Ago

O
Information Technology Manager
  • Omnitrance Solutions Inc
  • Brunswick, NJ FULL_TIME
  • We are looking for an experienced and motivated information technology manager who will be responsible for overseeing and ensuring that computing systems and equipment are operating effectively and ef...
  • 9 Days Ago

R
Manager, Information Technology - ERP Architecture and Administration
  • Rocket Pharmaceuticals
  • Cranbury, NJ FULL_TIME
  • Overview Work at ROCKET PHARMA and help cure rare diseases! Rocket Pharma is a fully integrated, clinical-stage company advancing gene therapies with curative potential for multiple rare childhood dis...
  • 27 Days Ago

G
Garage Co-Manager
  • Garage Clothing - Co manager-Natick, Mass
  • Freehold, NJ FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 17 Days Ago

T
Distribution Center-Maintenance Manager
  • The Home Depot
  • Cranbury, NJ FULL_TIME
  • Position Purpose:Responsible for the success of assigned functions within a complex distribution center environment; works with GM or AGM to develop strategies and objectives for maximizing productivi...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Manager jobs found in New Brunswick, NJ area

T
Client Service Representatives - Bi-lingual
  • Triton Benefits and HR Solutions
  • Woodbridge, NJ
  • Job Description Job Description National Life and Health Insurance Brokerage seeking tech savy energetic Bilingual Colle...
  • 4/25/2024 12:00:00 AM

U
Customer Service Representative
  • U-Haul
  • Edison, NJ
  • Location: 110 US Hwy 1, Edison, New Jersey 08817 United States of America Are you a people person? Do you love helping o...
  • 4/24/2024 12:00:00 AM

E
Call Center Representative
  • Equiliem
  • Keasbey, NJ
  • Summary: This position is responsible for interacting with customers to provide information in response to inquiries abo...
  • 4/22/2024 12:00:00 AM

W
Customer Service Representative (12-18 Month Contract)
  • Walkerind
  • Woodbridge, NJ
  • SHARE THIS JOB: Customer Service Representative (12-18 Month Contract) Company: Walker Environmental Location: Woodbridg...
  • 4/22/2024 12:00:00 AM

W
Customer Service Associate
  • Wawa, Inc.
  • Dayton, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 4/21/2024 12:00:00 AM

P
Customer Care Representative
  • Plymouth Rock Assurance
  • Woodbridge, NJ
  • Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team envi...
  • 4/21/2024 12:00:00 AM

G
IT User Support Specialist
  • Global Channel Management Inc.
  • Woodbridge, NJ
  • About the job IT User Support Specialist IT User Support Specialist II needs 5+ years experience IT User Support Special...
  • 4/21/2024 12:00:00 AM

S
Patient Coordinator
  • SportsMed Physical Therapy
  • Colonia, NJ
  • This position is a full-time position that will split time between our Colonia, NJ and Mountainside, NJ locations. Sport...
  • 4/21/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 5.789 square miles (14.995 km2), including 5.227 square miles (13.539 km2) of land and 0.562 square miles (1.456 km2) of water (9.71%). New Brunswick is in Raritan Valley (a line of cities in central New Jersey). New Brunswick is on the south side of Raritan Valley along with Piscataway Township, Highland Park, Edison Township, and Franklin Township (Somerset County). New Brunswick lies southwest of Newark and New York City and northeast of Trenton and Philadelphia. New Brunswick is bordered by Piscataway, Highland Park...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$112,440 to $153,428
New Brunswick, New Jersey area prices
were up 1.5% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020