Customer Information Center Manager jobs in Newport News, VA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Security Manager_ Center for Information Technology
  • Hampton University
  • Hampton, VA FULL_TIME
  • Hampton University Staff

    The Center for Information Technology has an immediate opening for a full-time position of IT Security Manager to develop appropriate security policies and manage the technical aspects of security. The successful candidate would also be the principal staff for our managed security services while coordinating with internal staff to mitigate risks and strengthen the security blanket over our assets.

    Job Duties:

    • Monitor all operations and infrastructure. Reviewing alerts and logs for malicious signatures.
    • Maintain all security tools and technology. This is a shared responsibility with others, especially the managed security service provider.
    • Monitor internal and external policy compliance. Ensure that vendors and employees understand our cybersecurity risk management policies and that they operate within that framework.
    • Monitor regulation compliance. Ensure compliance with PCI, DSS, HIPAA, PII, regulations.
    • Work with departments in the organization to reduce risk. From technical controls to policies, work across the aisle to get everyone on the same page.
    • Implement new technology. Ability to evaluate new technology and help implement any controls that might mitigate the risk of its deployment.
    • Audit policies and controls continuously. As a manager, you must regularly audit the policies and controls that are implemented with the view of improving, remediating, or fixing them quickly.
    • Detail out the security incident response program.
    • Other activities as assigned.

    Qualifications:

    • Bachelor’s degree in computer science, information systems, or related field.
    • Minimum of 2 years’ experience in information security.
    • Experience with incident response, risk assessment, and management.
    • Strong understanding of security trends and technologies.

    How to Apply:
    Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment via email at HROffice@hamptonu.edu or fax to (757) 727-5969:

    Office of Human Resources
    Hampton University
    Hampton, VA 23668
    ***No phone calls

    Forms:
    Visit Human Resources – Hampton University Human Resources to retrieve the educational support staff employment application and other supplemental application materials.

  • 2 Days Ago

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Customer Service Phone Agent - Tuesdays to Saturdays - Full Time
  • Optimum Information Services, Inc.
  • Newport, VA FULL_TIME
  • STAY BUSY. We are a busy INBOUND ONLY call center. No sales. LOW DRAMA. One of core principles is to strive to provide you with a low drama environment with regards to your co-workers. SET SCHEDULE. W...
  • Just Posted

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Service Technician, Compressor Technique - Williamsburg, VA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Williamsburg, VA FULL_TIME
  • Service Technician, Compressor Technique - Williamsburg, VA Functional area: Service Country: United States City: Williamsburg, VA Company name: Atlas Copco Compressors LLC Date of posting: Mar 1, 202...
  • 29 Days Ago

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Information Center Clerk
  • City of Hampton
  • Hampton, VA FULL_TIME
  • Provides information and communications support services Police Officers. Provides customer support services to other law enforcement officers, citizens and agencies throughout the nation.Assists and ...
  • 1 Day Ago

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Information Center Clerk
  • City of Hampton, VA
  • Hampton, VA FULL_TIME
  • Function Provides information and communications support services Police Officers. Provides customer support services to other law enforcement officers, citizens and agencies throughout the nation. Ex...
  • 10 Days Ago

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IT Technician_Center for Information Technology
  • Hampton University
  • Hampton, VA FULL_TIME
  • IT Technician We are seeking a qualified IT Technician that will install and maintain computer systems and networks. The successful candidate will be expected to have great troubleshooting abilities, ...
  • 21 Days Ago

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0 Customer Information Center Manager jobs found in Newport News, VA area

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Customer Service Representative | VA | Portsmouth | 07 Jul 2021
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY**...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 15 Feb 2022
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 03 Dec 2021
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY**...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 20 Jan 2022
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 04 Dec 2021
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY**...
  • 4/26/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Hampton, VA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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Service Advisor
  • Sports Marine Center
  • Newport News, VA
  • Job Description Job Description Job Expectations The job duties of a Marine Service Advisor revolve around providing boa...
  • 4/23/2024 12:00:00 AM

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Bilingual Family Service Specialist
  • PeopleShare
  • Newport News, VA
  • PeopleShare is searching for a Bilingual Social Services Specialist to provide ongoing social work services to families ...
  • 4/23/2024 12:00:00 AM

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$94,314 to $128,695
Newport News, Virginia area prices
were up 1.2% from a year ago

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