Customer Information Center Manager jobs in Niagara Falls, NY

POSITION SUMMARY

Western New York Arena (WNYA) is the management company for the facilities that host the following teams: Buffalo Sabres, and Buffalo Bandits as well as numerous musical, theatrical and family entertainment events. As a member of the Security Department, the Security Manager helps provide a safe and enjoyable environment for guests, employees and vendors at all times. The Security Manager is also responsible for enforcing arena policy and procedures while delivering a high level of customer service. This position reports to the Director of Security and will have supervisory responsibilities to the building and event staff.

ESSENTIAL FUNCTIONS

• Ensure weekly staffing & scheduling of event security staff is complete;
• Maintain department database and employee files on security officer staff;
• Maintain and manage uniform inventory;
• Assist with payroll and timekeeping procedures;
• Distribute and maintain ID badge database;
• Manage and oversee events and staff to include position assignments, pre-event safety inspections, briefings, incident response, respond to and resolve guest incidents/concerns, and liaise with concert tour security staff and other security partners;
• Assist with security staff performance evaluations and prepare disciplinary letters and track infractions as needed;
• Assist with hiring selection process and training of new and current staff;
• Assist with maintaining safety awareness, reporting, and liability claims;
• Perform additional duties as assigned.

REQUIRED SKILLS/QUALIFICATIONS

• Five years security experience in a supervisory role;
• Proficiency in Word and Excel and a basic understanding of PowerPoint;
• Excellent interpersonal and communication skills, both written and verbal; 
• Must be able to work varied hours and days, including evenings, weekends, and holidays;
• Must be able to work extended hours due to event needs;
• Must be able to stand, walk, and navigate stairs for extended periods.

Compensation

• $55,000 - $70,000. NOTE: Wages will be determined based on factors such as candidate experience, qualifications, skill set and internal equity.

Western New York Arena, LLC is an Equal Opportunity Employer