Customer Information Center Manager jobs in Ogden, UT

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Systems Security Manager (ISSM)
  • Space Dynamics Laboratory
  • North, UT FULL_TIME
  • Job ID: 18508

    The Space Dynamics Laboratory (SDL) is seeking an experienced Information Systems Security Manager (ISSM) to manage information assurance efforts for corporate, cloud, and collateral information systems at our Logan, UT site.

    At SDL, we take pride in and highly value our employees. SDL offers competitive salaries and fantastic benefits, including:

    • Flexible work schedules that fit your style—every Friday off, every other Friday off, hybrid work, or simply traditional hours
    • Generous paid leisure and sick leave, ensuring you never miss a special event
    • Favorable company locations with average commute times of less than 15 minutes
    • High-quality, low-cost health, dental, and life insurance
    • A 14.2% employer retirement contribution into a 401(a) account—no matching required!
    • Utah State University undergraduate tuition discounts of 50%, full reimbursement for graduate tuition, and free course audits for employees and dependents meeting eligibility requirements
    • A great, highly educated team that works together to solve some of the most fascinating problems on (and off) our planet
    • We are a growing company that maintains both a family feel and high retention rate with over 90% job satisfaction
    • Relocation assistance available for most positions
    Responsibilities
    • Maintain the overall security posture of the systems and be responsible for implementing the Risk Management Framework (RMF), while being flexible to the interpretation and needs of multiple customers. 
    • Expertise with NIST SP 800 Series, DCSA DAAPM, DoD Instructions, and understanding of COMSEC.
    • Identify, respond to, and remediate any security related IT issues. 
    • Prepare, submit and track Risk Management Framework (RMF) documents and plans for system accreditation (ATO), auditing, continuous monitoring and system disestablishment.
    • Serve as the principal IA advisor on all matters, technical and otherwise, involving the security of the systems at the site. 
    • Auditing information systems, components, and cloud services
    • Advise facilities team in matters of TEMPEST and red/black separation.
    • Coordinate and lead any SDL Internal or Government sponsored Inspections, Audits, or Inquiries.
    • Interface regularly with internal and external customers building strong relationships.
    • Supervisory responsibility of other IA personnel as needed.
    Required Qualifications:
    • 10 years of work experience
    • CISSP or equivalent certification
    • Must be a U.S. citizen and have an active Top Secret U.S. Government Security Clearance
    • BS degree or equivalent in Information Assurance, MIS, Business, or related field preferred
    • Expertise with Risk Management Framework (RMF) processes & requirements
    • Strong understanding of Information Systems security best practices and use of security tools
    • Strong organizational and problem-solving skills, quick learner, and critical thinker
    • Works well independently and as part of a team
    • Excellent interpersonal and communication skills, both verbal and written
    • Effectively communicate and coordinate with a wide range of internal and external customers
    • Ability to manage multiple projects in a dynamic, demanding environment.
    • Working knowledge of operating systems, domains, and networks
    • Able to apply knowledge to complex practical situations and ability to make difficult decisions quickly
    • Writing, interpreting and understanding policies.


    At the Space Dynamics Laboratory (SDL), we support a variety of missions, including NASA’s vision to reveal the unknown for the benefit of humankind and the Department of Defense’s aim to protect our Nation on the ground, in the air, and in space. Our sensors, satellites, software systems, and science and engineering play an essential role in some important missions you’ve heard of, and others that you haven’t. Join our team in our seventh decade of delivering mission success.

    For questions or assistance with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.

    EOE including Disability and Vet

  • 5 Days Ago

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Garden Center Customer Service
  • Garden Gateway Inc.
  • Hyde Park, UT TEMPORARY,OTHER,FULL_TIME,PART_TIME
  • Job Overview:We are seeking a friendly and customer-oriented individual to join our team. You will be responsible for providing exceptional service to our customers and assisting them with their inqui...
  • 29 Days Ago

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Associate Manager (Information Technology) I, Public Services
  • Weber County Careers
  • Ogden, UT FULL_TIME
  • WAGE: $29.87 - $45.93 Depending on qualifications and experience DEPARTMENT: Library PERSONNEL STATUS: Full Time BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance...
  • 1 Month Ago

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Customer Service Registrar Part Time
  • Ogden Regional Medical Center
  • Ogden, UT PART_TIME
  • Introduction Do you want to join an organization that invests in you as a Customer Service Registrar Part Time? At Ogden Regional Medical Center, you come first. HCA Healthcare has committed up to $30...
  • 1 Month Ago

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Manager, Center Support Services
  • Management & Training Corporation
  • Clearfield, UT FULL_TIME
  • Overview Pay: $DOE annually Work with a purpose! Begin a career as part of our team of instructors, utilizing your skills and abilities to change the life of a Job Corps student. Facility name: Clearf...
  • 9 Days Ago

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Center Manager - 0796
  • GREASE MONKEY INTERNATIONAL
  • Clinton, UT OTHER
  • Job Details Job Location: Grease Monkey 796 - Clinton, UT Position Type: Full Time Salary Range: Undisclosed Job Category: Retail DescriptionWere seeking an exceptional Center Manager for our GMI serv...
  • 14 Days Ago

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0 Customer Information Center Manager jobs found in Ogden, UT area

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Customer Service Representative- Salt Lake City, UT
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/24/2024 12:00:00 AM

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Call Center Representative
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM

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Customer Experience Rep
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM

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Medical Billing Customer Support HYBRID
  • Rotech Healthcare Inc.
  • Roy, UT
  • OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
  • 4/23/2024 12:00:00 AM

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Staff Support Assistant (Office Automation) Temp NTE 1 Year, MBE, MBMP - AMENDED
  • Internal Revenue Service
  • Ogden, UT
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 4/22/2024 12:00:00 AM

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Customer Relationship Advocate Career Development Experience- Salt Lake City, UT
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/22/2024 12:00:00 AM

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2021-2024 Undergraduates, Customer Relationship Advocate- Salt Lake City, UT
  • Fidelity Investments
  • Ogden, UT
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/22/2024 12:00:00 AM

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,518 to $127,607
Ogden, Utah area prices
were up 2.3% from a year ago

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