Customer Information Center Manager jobs in Orlando, FL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IS Manager
  • AdventHealth Information Technology
  • Altamonte Springs, FL FULL_TIME
  • Description


    All the benefits and perks you need for you and your family:

    • Benefits from Day One
    • Paid Days Off from Day One
    • Student Loan Repayment Program
    • Career Development
    • Whole Person Wellbeing Resources
    • Mental Health Resources and Support

    Our promise to you:

    Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

    Schedule: Full Time

    The role you’ll contribute:

    This position will direct information services activities on behalf of AIT facilities. The IS Manager will provide direct supervision for technical staff and will also be responsible for the successful implementation of all AHS information services initiatives. The manager will interface and communicate with facility administration to provide support for business initiatives and ensure customer satisfaction levels. This includes evaluating business problems, identifying and resolving issues establishing and monitoring project work plans, implementing effective workflows and processes


    The IS Manager will assist in the evaluation of end-user computing packages and equipment, as well as the implementation and testing of prototypes. The Manager will consult with client and staff regarding PC and LAN systems, equipment problems or malfunctions and recommend solutions. The Manager will also be responsible for creating accurate and timely information reports/records and will administer all duties in accordance with established policies, procedures and standards


    The value you’ll bring to the team:

    • Provide leadership to facility and staff in regards to all information services projects
    • Plan and coordinates the purchase and implementation of hardware and software according to company standards and procedures
    • Work with IS staff to ensure tasks are assigned and completed as required and assigned projects are completed within scheduled targets.
    • Prepare project status reports and coordinate activities and priorities with Users. Prepare and submit reports on cost, timeliness, milestones and issues
    • Work with supervisor to develop department, facility and project budgets
    • Provide on call coverage as required
    • Learn business and application functionality as required to effectively service the customer support needs
    • Actively seek to develop and maintain a positive and productive working relationship with team members, system users, project sponsors, support personnel, and all client staff.
    • Ensure all client requests and problems are appropriately and adequately resolved in a timely manner
    • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed to support active or new projects
    • Responsible for maintaining proper inventory of office supplies and equipment. Ensure proper maintenance and support of equipment located in areas of responsibility
    • Maintain accurate equipment inventory records, network problem records, copyright compliance, and network documentation
    • Perform job duties and responsibilities according to corporate and local facility guideline and procedure.
    • Demonstrate the Adventist Health System values in daily work behaviors and in interactions with others, both outside and within the IS department
    Qualifications


    The expertise and experiences you’ll need to succeed
    :


    KNOWLEDGE AND SKILLS REQUIRED:

    • Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook)
    • Microsoft Project
    • Microsoft Windows


    EDUCATION REQUIRED:

    • Bachelor’s Degree in Business, Computer Science, Information Systems, similar major or work equivalent experience


    EDUCATION AND EXPERIENCE PREFERRED:

    • 2-3 years of supervisory experience
    • 2-3 years of experience with personal computers and MS-Office applications
    • Experience working in a healthcare environment
    • A , Network and Microsoft Certified Professional (MCP)

    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
  • 10 Days Ago

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Customer Service / Sales Support Associate (On-Site)
  • Crown Information Management
  • Winter, FL FULL_TIME
  • 707 Avenue K Southwest, Winter Haven, FL 33880 Customer and Sales Support Associate At least 2 years’ Experience in Customer Service, and Sales is Required. Competitive Pay Plan Great Benefits! This i...
  • 1 Day Ago

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Document Storage & Customer Service / Sales Support
  • Crown Information Management
  • Winter, FL FULL_TIME
  • aka Crown Shredding is currently looking to hire MVP’s for: Record Storage Project Manager & Customer Service and Sales Support We offer: Competitive Pay Health Insurance 401(k) with match up to 5% Pa...
  • 17 Days Ago

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Manager - Database/Server Applications
  • AdventHealth Information Technology
  • Altamonte Springs, FL FULL_TIME
  • Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resou...
  • Just Posted

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Identity Access Manager - EPIC
  • AdventHealth Information Technology
  • Altamonte Springs, FL FULL_TIME
  • Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resou...
  • 3 Days Ago

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Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Orlando, FL FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Orlando, FL Company name: Atlas Copco Compressors LLC Date of posting: Feb 14,...
  • 3 Days Ago

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0 Customer Information Center Manager jobs found in Orlando, FL area

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Call Center Technical Support - Onsite - Pharmacy Software & Hardware
  • Outcomes Operating Inc
  • Orlando, FL
  • Job Description Job Description JOB SUMMARY As a Client Support Representative your focus will be on the customer and pr...
  • 3/19/2024 12:00:00 AM

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Full-Time Customer Service Agent (Great Benefits, Great Work/Life Balance!)
  • AllianceOne Incorporated
  • Orlando, FL
  • Job Description Job Description Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne...
  • 3/17/2024 12:00:00 AM

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Call Center Representative
  • Fence Outlet
  • Orlando, FL
  • Job Description Job Description Fence Outlet specializes in one stop shopping for all fencing needs and accessories. We ...
  • 3/17/2024 12:00:00 AM

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Pharmacy Customer Services Associate - (Arx Academy) - Orlando
  • AssistRx
  • Orlando, FL
  • AssistRx Advance is a new initiative aimed at empowering recent college graduates, individuals seeking a career change, ...
  • 3/17/2024 12:00:00 AM

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Spanish Bilingual Customer Service Agent
  • AllianceOne Incorporated
  • Orlando, FL
  • Job Description Job Description Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne...
  • 3/16/2024 12:00:00 AM

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Membership Coordinator, Downtown YMCA Family Center
  • YMCA of Central Florida
  • Orlando, FL
  • Job Type Full-time Description Position Summary The position is responsible for supporting the membership department and...
  • 3/16/2024 12:00:00 AM

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Staffing Coordinator/Customer Service Call Center
  • Integrity Health Group LLC
  • Orlando, FL
  • Job Description Job Description We are seeking a Staffing Coordinator/Customer Service Call Center to join our team! You...
  • 3/16/2024 12:00:00 AM

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Customer Service and Sale Representative
  • Smart City Solutions, LLC
  • Orlando, FL
  • Job Description Job Description Company Overview Smart City began more than 30 years ago and has evolved into the nation...
  • 3/15/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$94,297 to $128,678
Orlando, Florida area prices
were up 1.5% from a year ago

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