Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Runnings has a career opportunity for a Distribution Center Manager in our Pierre, SD location. This position will report directly to the Director of Distribution & Logistics.
The Distribution Center Manager will oversee day-to-day operations for the Kentland Distribution Center. including staffing, organize, and direct operations within the Distribution Center to effectively manage the receipt, storage, selection, packaging, loading, and shipping of products and internal transfers to the retail store locations and distribution centers located in 4 states.
Prior Work experience - education required includes:
Job Duties include:
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0 Customer Information Center Manager jobs found in Pierre, SD area