Customer Information Center Manager jobs in Pierre, SD

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Distribution Center Manager - Pierre, SD
  • Opportunities
  • Pierre, SD FULL_TIME
  • Runnings has a career opportunity for a Distribution Center Manager in our Pierre, SD location. This position will report directly to the Director of Distribution & Logistics.

    The Distribution Center Manager will oversee day-to-day operations for the Kentland Distribution Center. including staffing, organize, and direct operations within the Distribution Center to effectively manage the receipt, storage, selection, packaging, loading, and shipping of products and internal transfers to the retail store locations and distribution centers located in 4 states.

    Prior Work experience - education required includes:

    • Five or more years prior DC managerial experience including the use of state-of-the-art technology.
    • Lean Six Sigma experience preferred.
    • High School Diploma or GED

    Job Duties include:

    1. Responsible for the receiving, storage, splitting, picking, and shipping operations of the D.C.
    2. Operating within an annual budget, controls costs through productivity of personnel, efficient utilization of storage space, and proper protection of stored materials.
    3. Recommends D.C. and material handling needs and replacement to the Director of Distribution and Supply Chain.
    4. Partner with transportation contractor and dispatchers to coordinate, identify and resolve delivery and scheduling problems through timely communication with stores and drivers.
    5. Responsible for enforcing Company policies of conduct and safety and initiating corrective action where necessary.
    6. Develops and implements company and department SOPs, tracks, meets / exceeds department KPIs to ensure continuous improvement in all aspects of the operation.
    7. Develops and maintains relationships with carriers and vendors to assure quality carrier service that delivers products to the stores in an effective, efficient, and economical manner.
    8. Manages the overall security and loss prevention processes at the D.C. Identifies the causes of product losses and takes appropriate corrective action.
    9. Responsible for the overall safety and welfare of the D.C. facility and staff by addressing both physical safety issues and create a culture of safety awareness for the distribution center.
    10. Strong understanding and acceptance of responsibility for compliance of OSHA, and other state and federal laws and regulations.
    11. Partners with store personnel, merchants, buying staff, and district managers in effective utilization of D.C. resources. Ensures that the correct items are stocked, rotated, and distributed to our stores in the most efficient and cost-effective manner and that all D.C. activities are properly documented.
    12. Analyzes current procedures and new ideas to continuously improve productivity and efficiencies.
    13. Utilize Lean and Six Sigma concepts to eliminate waste and improve performance and workplace organization.
    14. Selects, develops, trains, and motivates D.C. staff.
    15. Coach, teach and mentor subordinates through development plans and regularly scheduled performance discussions and annual performance reviews.
    16. Responsible for all grounds, building, and equipment maintenance.
    17. Work directly with the Director of Distribution and Supply Chain to effectively carry out all duties.
  • 14 Days Ago

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Distribution Center Manager - Pierre, SD
  • Running Supply Inc.
  • Pierre, SD FULL_TIME
  • Runnings has a career opportunity for a Distribution Center Manager in our Pierre, SD location. This position will report directly to the Director of Distribution & Logistics. The Distribution Center ...
  • 28 Days Ago

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Daycare Manager
  • Walworth County Care Center
  • Selby, SD FULL_TIME
  • Their responsibilities include managing budgets, recruiting, and training staff, and ensuring that all activities adhere to both local and federal standards. It is also their job to maintain order, cl...
  • 5 Days Ago

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Shift Manager
  • Fourteen Foods Career Center
  • Aberdeen, SD FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 22 Days Ago

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Assistant Manager
  • Fourteen Foods Career Center
  • Aberdeen, SD FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 22 Days Ago

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Manager Trainee
  • Menard, Inc Career Center
  • ABERDEEN, SD FULL_TIME
  • Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance ...
  • 23 Days Ago

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0 Customer Information Center Manager jobs found in Pierre, SD area

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Software Engineer, Camera Driver - Reality Labs
  • Facebook
  • Pierre, SD
  • Summary: Facebook is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. ...
  • 4/23/2024 12:00:00 AM

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Senior Customer Care Operations Manager
  • Bluepeak
  • Pierre, SD
  • "We Push the Boundaries of Possibilities for our Communities." Bluepeak is seeking an experienced and resourceful Sr. Ma...
  • 4/22/2024 12:00:00 AM

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Graphics Software Engineer, Rendering - Reality Labs
  • Facebook
  • Pierre, SD
  • Summary: Facebook is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. ...
  • 4/22/2024 12:00:00 AM

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Engineer, Cyber Security Operations (IR)
  • Cardinal Health
  • Pierre, SD
  • Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and product...
  • 4/22/2024 12:00:00 AM

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Strategic Sourcing Specialist
  • American Express Global Business Travel
  • Pierre, SD
  • American Express Global Business Travel Strategic Sourcing Specialist Pierre , South Dakota Apply Now Amex GBT is a plac...
  • 4/22/2024 12:00:00 AM

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Senior Technical Privacy Analyst
  • Goto
  • Pierre, SD
  • GoTo Senior Technical Privacy Analyst Pierre , South Dakota Apply Now Where youll work: Remote-centric. Preferably Easte...
  • 4/22/2024 12:00:00 AM

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Professional Education Program Manager - Content
  • J&j Family Of Companies
  • Pierre, SD
  • J&J Family of Companies Professional Education Program Manager - Content Pierre , South Dakota Apply Now Professional Ed...
  • 4/22/2024 12:00:00 AM

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Telephony Network Analyst
  • Marriott
  • Pierre, SD
  • Job Number24046859Job CategoryInformation TechnologyLocationCEC Miami, 8400 NW 36 Street Suite 150, Miami, Florida, Unit...
  • 4/22/2024 12:00:00 AM

Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota. Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$83,857 to $114,425
Pierre, South Dakota area prices
were up 0.8% from a year ago

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