Customer Information Center Manager jobs in Pittsfield, MA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Nurse Manager - Community-Behavioral Health Center
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • General Description

    Provide supervision to nursing staff and oversight across CBHC service components as needed. Fill physical orders; administer medication; take and monitor vital signs; coordinate medical care; contribute to comprehensive assessment, inclusive of assessment of signs of substance withdrawal and completion of standardized assessment tools such as the Clinical Opioid Withdrawal Scale (COWS), Clinical Institute Withdrawal Assessment for Alcohol (CIWA), and Clinical Institute Withdrawal Assessment or Benzodiazepines (CIWA B); conduct brief crisis counseling and individualized risk management/ safety planning; provide psycho-education; and assist with discharge planning and care coordination.

    Qualifications

    • Currently licensed as R.N. in the Commonwealth of Massachusetts
    • At least two years experience as a licensed RN in the Commonwealth of Massachusetts (preferably psychiatric nursing experience)
    • At least one year of supervisory experience.
    • Knowledge and experience in crisis intervention
    • Knowledge and skill in the use of psychotropic medications
    • Experience in case coordination:
      • Ability to objectively assess clients and advocate for needed treatment
      • Effectively work with local physicians and their staffs
      • Oversee implementation of medical recommendations
    • Experience in sharing skills with staff and clients
    • Ability to work with a diverse population with a range of psychiatric disabilities

    The Brien Center is an Equal Employment Opportunity/Affirmative Action Employer who celebrates diversity in the workplace. We are committed to a policy of non discrimination and equal opportunity employment for all employees and qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, genetic information, military service, age, ancestry or disability.

     

  • 1 Month Ago

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Facilities Manager
  • The Rowe Center
  • Rowe, MA FULL_TIME
  • Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a nonprofit, we ask a lot of our employees; however, The Rowe Center provides a ...
  • 11 Days Ago

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Insurance Inspector
  • Information Providers, Inc
  • Cheshire, MA PART_TIME
  • Are you looking for a new career that allows you to work independently, is flexible, and challenging every day, then we have a new and exciting career for you! Come work with US!We are looking for Exp...
  • 7 Days Ago

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Office Manager - Adult and Family Services
  • The Brien Center
  • Great Barrington, MA FULL_TIME
  • Weekdays, 730 AM to 330 PM. No Nights, Weekends or Holidays! General Description This position provides clerical and medical record support for the Adult and Family Outpatient Services Division in Gre...
  • 14 Days Ago

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Case Manager | Family Support and Stabilization
  • Gandara Center
  • Pittsfield, MA FULL_TIME
  • Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance an...
  • 2 Months Ago

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Accounting Manager
  • Mountainside Treatment Center
  • Canaan, CT FULL_TIME
  • Accounting Manager Canaan, CT About the Position: The Accounting Manager is responsible for the timeliness, accuracy, and quality of Accounting operations. The Accounting Manager will plan and direct ...
  • 21 Days Ago

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0 Customer Information Center Manager jobs found in Pittsfield, MA area

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Pittsfield, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/19/2024 12:00:00 AM

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Customer Service Representative - Remote
  • HealthHelp, Inc.
  • East Greenbush, NY
  • **Customer Service Representative - Remote** * 99 Troy Rd, East Greenbush, NY 12061, USA * Employees can work remotely *...
  • 3/18/2024 12:00:00 AM

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Field Service Representative
  • Volt
  • Albany, NY
  • Volt is immediately hiring for Field Service Representative in Albany, NY. The Impact You'll Make in this Role This posi...
  • 3/18/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Northampton, MA
  • Location: 227 N King St, Northampton, Massachusetts 01060 United States of America Are you a people person? Do you love ...
  • 3/18/2024 12:00:00 AM

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MEMBER SERVICES REPRESENTATIVE **(FULLTIME)**
  • Planet Fitness
  • North Adams, MA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/17/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • North Adams, MA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/17/2024 12:00:00 AM

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Patient Services Representative, Multispecialty - Northampton
  • Partners Healthcare System
  • Northampton, MA
  • About Us With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing healt...
  • 3/17/2024 12:00:00 AM

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Patient Service Representative
  • Baystate Health
  • Greenfield, MA
  • Summary: In collaboration with multiple departments, performs the administrative tasks necessary to support exceptional ...
  • 3/16/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$101,341 to $138,291
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago

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