Customer Information Center Manager jobs in Richmond, VA

• Maintain inventory lists of all employees’ technical equipment
• Purchase and setup new laptops and equipment for new hires
• Process and inventory returned and/or faulty equipment
• Set up new employee accounts and manage terminated employee accounts across all platforms
• Updates passwords, unlocks users, and resolves minor audio/visual errors
• Work with Leadership to ensure proper employee access based on permission sets
• Conducts I.T. onboarding of new hires, ongoing training for staff via email/meetings/one-on-one, and annual refresher trainings

• Maintain inventory lists of all locations’ internet vendors and company hardware
• Oversee the installation, maintenance, and troubleshooting of office internet connectivity
• Manages threat/spam emails as they arise
• Installs, manages, purchases, and inventories printers, cords, monitors, and other shared equipment
• Ensure that all company computers, networks, and programs are running smoothly
• Responds to all support tickets in a timely and professional manner

• Systems managed include but are not limited to: Microsoft, Salesforce, Vonage, Zoom
• Responsible for adding, managing, and removing users
• Create user documentation and training materials
• Provide support and training to end-users
• Troubleshoot problems and increase overall efficiency by identifying areas for improvement in existing workflows and processes
• Collaborate with department stakeholders to understand their requirements and needs
• Assists with other tasks, projects, and new software as they arise.

• Associate degree in related field (I.T., computer science, etc.) preferred.
• Minimum three years of experience in I.T. preferred.

• Great attention to detail.
• Strong analytical and problem-solving skills.
• Excellent customer service—provides excellent IT support to our end users
• Strong communication skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Computer Science/Information Systems experience.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.

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