Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Escape the Season, Embrace Your Versatility: Tax Manager Opportunity with Paradigm's Partner Firm
Feeling burnt out after another grueling tax season? Are you a tax generalist with a thirst for challenge and a desire to ditch the long hours for a more balanced life?
Paradigm is partnering with a leading firm seeking a dynamic Tax Manager to join their growing team. This is your chance to leverage your expertise in a supportive environment that values your well-being as much as your technical skills.
In this role, you'll:
We're looking for someone who:
Relevant IRS Tax Forms
We understand that no tax professional is an encyclopedia of every form! If you possess a solid foundation in the following areas, we want to hear from you:
High-Net-Worth Individuals:
Partnerships:
Multi-State:
Corporations:
Let's be clear: You don't need to be a specialist in every single form. We're looking for a dedicated tax professional with a strong grasp of core concepts, a willingness to learn, and the ability to adapt to our clients' diverse needs.
Why consider this opportunity?
Ready to ditch the tax season grind and build a fulfilling career? Email dward@paradigminfoservices.com Apply Now!
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