Customer Information Center Manager jobs in Riverside, CA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Tax Manager - Multiple roles ranging from $125k - $165k | Seize Your Next Career Opportunity Post-Tax Season!
  • Paradigm Information Services, Inc.
  • Riverside, CA FULL_TIME
  • Escape the Season, Embrace Your Versatility: Tax Manager Opportunity with Paradigm's Partner Firm

    Feeling burnt out after another grueling tax season? Are you a tax generalist with a thirst for challenge and a desire to ditch the long hours for a more balanced life?

    Paradigm is partnering with a leading firm seeking a dynamic Tax Manager to join their growing team. This is your chance to leverage your expertise in a supportive environment that values your well-being as much as your technical skills.

    In this role, you'll:

    • Utilize your active CPA license and extensive experience in public accounting to tackle complex tax scenarios.
    • Masterfully navigate business and high-net-worth individual returns across multiple states and partnerships.
    • Be a strategic partner, providing proactive tax planning and insightful guidance to clients.
    • Embrace an entrepreneurial spirit, contributing fresh ideas and helping shape the firm's continued success.



    Requirements

    We're looking for someone who:

    • Thrives in a collaborative setting and enjoys mentoring junior team members.
    • Possesses excellent communication and interpersonal skills to build strong relationships with clients and colleagues.
    • Demonstrates a proactive approach, readily taking initiative and ownership of projects.
    • Remains calm and collected under pressure, consistently delivering accurate and timely results.

    Relevant IRS Tax Forms

    We understand that no tax professional is an encyclopedia of every form! If you possess a solid foundation in the following areas, we want to hear from you:

    • High-Net-Worth Individuals:

      • Form 1040 (Individual income tax return)
      • Schedule D (Capital gains and losses)
      • Schedule E (Supplemental income and loss – often related to rental properties, royalties, partnerships)
    • Partnerships:

      • Form 1065 (Partnership tax return)
      • Schedule K-1 (Partner's share of income, deductions, credits, etc.)
    • Multi-State:

      • State-specific income tax returns for relevant states.
    • Corporations:

      • Form 1120 (Corporate income tax return)
      • Form 1120S (S-Corporation income tax return)

    Let's be clear: You don't need to be a specialist in every single form. We're looking for a dedicated tax professional with a strong grasp of core concepts, a willingness to learn, and the ability to adapt to our clients' diverse needs.



    Benefits

    Why consider this opportunity?

    • Competitive Salary & Bonus Potential: $120k-$165k annually, with a bonus structure that rewards your contributions.
    • Flexible Work Arrangements: We value work-life balance! Enjoy a hybrid model with part-time onsite presence and potential remote options.
    • Reasonable Hours: Say goodbye to the burnout cycle. Work-life balance is a priority.
    • Broad Impact and Growth Opportunities: Play a key role in client relationships and the firm's growth trajectory.
    • Holistic Professional Development: Ongoing learning opportunities and resources for continual advancement.

    Ready to ditch the tax season grind and build a fulfilling career? Email dward@paradigminfoservices.com Apply Now!



  • 11 Days Ago

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Manager - Health Information Management
  • Kaiser Permanente
  • Riverside, CA OTHER
  • Job Summary: Provides leadership and overall management of all health information management (HIM) functions in the CSA. Responsible for developing and maintaining effective policies, procedures, syst...
  • 9 Days Ago

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Information System Security Manager, III
  • FEDITC LLC
  • Norco, CA OTHER
  • Job Details Level: Management Job Location: Norco, CA - Norco, CA Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Category:...
  • 1 Month Ago

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Information Systems Security Manager (ISSM)
  • Oneida Techical Solutions
  • Norco, CA FULL_TIME
  • Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across high...
  • 1 Month Ago

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Customer Call Center Representative
  • Quality Mobile Home Services
  • Elsinore, CA FULL_TIME
  • Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative! WHY YOU SHOULD JOIN OUR TEAM We are a ...
  • 20 Days Ago

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Customer Call Center Representative
  • Quality Mobile Home Services
  • Elsinore, CA FULL_TIME
  • Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative! WHY YOU SHOULD JOIN OUR TEAM We are a ...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Riverside, CA area

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Call Center Dental Representative
  • YABAR DENTAL (VB)
  • Riverside, CA
  • Job Description Job Description Benefits/Perks Competitive Compensation Career Growth Opportunities Job Summary We are s...
  • 4/24/2024 12:00:00 AM

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Contact Center Specialist I - SRS Copley - Day Shift - PRN
  • Sharp Healthcare
  • Riverside, CA
  • Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Cal...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative (Bilingual Mandarin)
  • Yamibuy
  • Mira Loma, CA
  • Yami | Full time **Customer Service Representative (Bilingual Mandarin)** Eastvale, United States | Posted on 02/01/2022...
  • 4/24/2024 12:00:00 AM

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Customer Support Specialist - Per Diem/PRN
  • Sharp Healthcare
  • Riverside, CA
  • Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed ...
  • 4/23/2024 12:00:00 AM

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Access Service Representative-SRN Float Pool-Sharp Healthcare-Per Diem-Variable Shift
  • Sharp Healthcare
  • Riverside, CA
  • Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: Every Othe...
  • 4/23/2024 12:00:00 AM

A
Customer Service Specialist
  • AdaptHealth LLC
  • Riverside, CA
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 4/21/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Mira Loma, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/21/2024 12:00:00 AM

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PATIENT REPRESENTATIVE- Full Time
  • Universal Health Services
  • Riverside, CA
  • Responsibilities Come and join the RMC Family! We have been in the community since 1935. Our mission is to provide compr...
  • 4/20/2024 12:00:00 AM

Riverside is a city in Riverside County, California, United States, located in the Inland Empire metropolitan area. Riverside is the county seat of the eponymous county and named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire and in Riverside County, and is located about 55 miles (89 km) east of downtown Los Angeles. It is also part of the Greater Los Angeles area. Riverside is the 59th most populous city in the United States and 12th most populous city in California. As of the 2010 Census, Riverside had a population of 303,871. Riverside was fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$105,867 to $144,459
Riverside, California area prices
were up 3.0% from a year ago

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