Customer Information Center Manager jobs in Rochester, MN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Systems Manager
  • Southeast Application Consortium
  • Austin, MN FULL_TIME
    • JobID: 2966

      Position Type:
      Technology/Network Specialist
      Date Posted:
      2/15/2023
      Location:
      Stewartville High School
      Date Available:
      ASAP
      Closing Date:
      When Filled

      District:
      Stewartville Public Schools - website

      Position:
      Information Systems Manager

      Hours or FTE: Full- time, Year Round Starting Date: As Soon As Possible

      Job Description: Under the direction of the Technology Operations Coordinator, the Information Systems Manager is responsible for providing technical support for staff and student devices along with maintaining staff and student device inventory. Duties will also include managing and maintaining the district's iPad mobile device management system (JAMF), Google Workspace (Chromebooks) learning management system (Schoology), student information system (Skyward), the district website, district servers and network systems, and student and staff network accounts.

      Qualifications/Degree: 4-year degree or equivalent experience.

      Job Duties/Requirements may include but not be limited to: The candidate may be asked to exert up to 50 pounds of force occasionally and/or up to 10 pounds of force to lift, carry, push, pull or otherwise move objects in the performance of the job.

      Beginning Salary Range: Salary will be based on experience

      Person(s) Requesting Position: Joe Conger, Technology Director Date Requested: 2/15/2023

      Belinda Selfors, Superintendent, ISD 534

  • Just Posted

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Product Manager - Transit Information
  • Minnesota City Jobs
  • Adams, MN FULL_TIME
  • JOB The Product Manager - Transit Information is responsible for working collaboratively to define and implement the roadmap for customer-facing information technology products and tools (e.g., real-t...
  • 2 Days Ago

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Assistant Center Manager
  • Valvoline Instant Oil Change
  • Faribault, MN FULL_TIME
  • $21.75 * Medical * Dental * Vision * Paid Time Off & Holidays * Tuition Reimbursement * 401(k) Retirement Savings with Match * Back-up Family CareAs an Assistant Manager, you are the right hand of the...
  • 9 Days Ago

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Assistant Service Center Manager
  • Valvoline Inc.
  • RED WING, MN FULL_TIME
  • Geared for the Driven At Ariza Retail Services LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety cultur...
  • 10 Days Ago

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Operations Coordinator
  • COMTEC INFORMATION SYSTEMS
  • Utica, MN CONTRACTOR
  • General Description: This position will perform a variety of administrative functions. The Operations Coordinator will directly assist the facility Manager with successful daily operations including, ...
  • 3 Days Ago

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Assistant Center Manager - Now Hiring
  • Valvoline Instant Oil Change
  • Faribault, MN FULL_TIME
  • $21.75 * Medical * Dental * Vision * Paid Time Off & Holidays * Tuition Reimbursement * 401(k) Retirement Savings with Match * Back-up Family CareAs an Assistant Manager, you are the right hand of the...
  • 9 Days Ago

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0 Customer Information Center Manager jobs found in Rochester, MN area

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Ticket Seller
  • ASM Global
  • Rochester, MN
  • ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the P...
  • 3/18/2024 12:00:00 AM

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Overnight Custodian (Part Time)
  • Planet Fitness Inc.
  • Rochester, MN
  • Job Summary The Overnight Custodian will be responsible for the overall cleanliness of all areas of the facility to ensu...
  • 3/18/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Rochester, MN
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/17/2024 12:00:00 AM

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Member Services Representative Hiring now
  • Planet Fitness
  • Rochester, MN
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/17/2024 12:00:00 AM

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Freezer, Cooler and Deli Stocker Associate
  • Wal-Mart
  • Rochester, MN
  • Position Summary... Why do people love shopping for fresh food at Sam's Club? Our members tell us one of the biggest rea...
  • 3/17/2024 12:00:00 AM

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Operations Manager
  • Multi-Color Corporation
  • Rochester, MN
  • Build your Career with an Industry Leader Multi-Color Corporation and Fort Dearborn have merged and are now the world’s ...
  • 3/17/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Austin, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/14/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Owatonna, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/14/2024 12:00:00 AM

Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork in Southeast Minnesota. It is Minnesota's third-largest city and the largest city located outside the Minneapolis-St. Paul Metropolitan Statistical Area. As of 2015, the Rochester metropolitan area has a population of 215,884. According to the 2010 United States Census the city has a population of 106,769. The U.S. Census Bureau estimated that the 2017 population was 115,733. It is the home of the Mayo Clinic and an IBM facility, formerly one of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$99,518 to $135,802
Rochester, Minnesota area prices
were up 1.3% from a year ago

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Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020