Customer Information Center Manager jobs in Rock Island, IL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative/Call Center
  • Partnered Staffing - Kelly Services
  • Milan, IL FULL_TIME
  • Company DescriptionAt Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.Job DescriptionShift: 1stLocation: Milan IllinoisPosition title: Customer Service Representative/Call CenterVMS order (Yes/No): YESActive, Project or Pipeline: NO# of open positions: 1Ideal # of tasks to be generated per week: 3 qualified candidates by close of business 12/2/2016Existing pools of candidates (i.e. tasks, tearsheets, web responses, etc.): NOLength of contract: Long term 2016-2019Relocation offered? NODistance/Radius search: 30 milesPay Rate: 12.58 per hourYears of experience (minimum/maximum): 2yrsRequired education: High school diploma/equivalentTop 3 Must-Haves:1. 2 years of Customer Service experience 2. Microsoft Excel and Outlook3. Call Center Experience is strongly preferred Qualifications1. 2 years of Customer Service experience 2. Microsoft Excel and Outlook3. Call Center Experience is strongly preferred Additional InformationWhy is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
  • 4 Days Ago

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Service Center Manager
  • Dayton Freight
  • West Burlington, IA FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 14 Days Ago

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Aquatic Center Manager
  • City of Muscatine
  • Muscatine, IA OTHER
  • The City is seeking a manager for the Aquatic Center for the 2023 summer season. This is a full time seasonal position from May until early September. The Aquatic Center features 5 slides (2 drop slid...
  • 2 Months Ago

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Retail sales / Customer Service for busy Optometric Office
  • Rock Island Optometric Center
  • Rock Island, IL FULL_TIME
  • Looking for a fun, friendly, energetic individual to join our busy optometric team. Must be reliable, punctual, highly motivated, dependable and a team player! Detail oriented, quick to learn, must be...
  • 8 Days Ago

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Assistant Manager-Sales-R00019
  • Rent-A-Center
  • Muscatine, IA FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $19.00 Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • Just Posted

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Salon Manager - Keokuk Shopping Center
  • Great Clips
  • KEOKUK, IA FULL_TIME
  • Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If this sounds like yo...
  • 11 Days Ago

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0 Customer Information Center Manager jobs found in Rock Island, IL area

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Customer Service Representative - Over nights
  • Planet Fitness
  • Moline, IL
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative - Quad Cities
  • RK Management Consultants, Inc. (RKMC)
  • Moline, IL
  • Job Duties: The Enterprise Contact Center team provides front-line technical support / information / solutions to custom...
  • 3/17/2024 12:00:00 AM

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Contact Center Agent (44705)
  • Palmer Group
  • Moline, IL
  • Job Description Job Description A rapidly growing organization in the Quad Cities is seeking full-time Contact Center Ag...
  • 3/16/2024 12:00:00 AM

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Service Representative
  • Modern Woodmen
  • Rock Island, IL
  • ** Service Representative** **Job Category****:** Service/Support **Requisition Number****:** SERVI001290 Showing 1 loca...
  • 3/16/2024 12:00:00 AM

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Senior Logistic Management Specialist
  • Govcio LLC
  • Rock Island, IL
  • Overview: GovCIO is currently hiring for Senior Logistics Management Specialist (Maintenance) to provide support at Rock...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative
  • City Line Veterinary Center
  • Moline, IL
  • Job Description Job Description City Line Veterinary Center seeks customer service focused individual to join their grow...
  • 3/15/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Muscatine, IA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/14/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Clinton, IA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/14/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,055 to $126,984
Rock Island, Illinois area prices
were up 1.3% from a year ago

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Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020