Customer Information Center Manager jobs in Salisbury, NC
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
- Customer Driven Staffing
-
Statesville, NC
FULL_TIME,OTHER,TEMPORARY
-
1ST SHIFT OPPORTUNITIES 7:00AM - 3:30PM * CURRENTLY - 5:00AM start times OT Bender Operators / CNC Operators / Pressure tester / Powder coating
2ND SHIFT OPPORTUNITIES 3:30PM - MIDNIGHT *Benders / CNC / Pressure testers
Bender Associate, CNC Operators, Pressure Testers, General Labor
Job assignments vary from metal fabrication, CNC operators, Bender operators and Press operators. Also positions in Trim and Cut, Shipping, material handling and pressure testers. Welders always needed
Responsibilities
Follow and uphold company policies (attendance, safety, accountability matrix, etc.)
Manufacturing
Operator devices efficiently and effectively
Balance team and individual responsibilities
Other duties may be assigned as needed
Measures and checks test pieces to verify conformance to specs and to determine required equipment adjustments using measuring instruments, templates, and fixtures
Knowledge/Skills
Ability to read and understand blue prints
Previous use of Micrometers and Calipers
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to apply common sense understanding to complete written or oral instructions
Knowledge of hand tools and power tools
Strong interpersonal and organizations skills
Ability to read a tape measure
Above average math skills
Preferred Skills
Ability to read Blueprints
Physical Requirements
This job involves walking, standing, bending, stretching, using hands and fingers to hold, grasp, push, and lift items. All candidates must undergo an interview. We are an Equal Opportunity Employer. Any offer of employment is contingent on the results of a criminal background check and drug test.
Please apply online at www.cdstaffing.com and call us to sc
Job Types: Full-time, Temp-to-hire
Pay: $17.00 - $20.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Overtime
Ability to Relocate:
- Statesville, NC: Relocate before starting work (Required)
Work Location: In person
- 6 Days Ago
- Rent-A-Center
-
Lexington, NC
FULL_TIME
- Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.50? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time E...
- 30 Days Ago
- Forrest Oakes Healthcare Center
-
Albemarle, NC
PART_TIME
- Looking for qualified Administrative Assistant/Receptionist to join our team! Part-time 3pm-9pm, every other weekend. We are searching for an Administrative Assistant/Receptionist to join our communit...
- 23 Days Ago
- Cameron Ashley Building Products
-
Mooresville, NC
FULL_TIME
- Who is Cameron Ashley Building Products? Cameron Ashley is a customer-focused wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industr...
- Just Posted
- Valvoline Instant Oil Change
-
Salisbury, NC
FULL_TIME
- The Manager at Valvoline Instant Oil Change (VIOC) is responsible to efficiently run one of our service centers nationwide. You will take pride in managing a service center from the bottom up, from da...
- Just Posted
- Grease Monkey #41
-
Mooresville, NC
FULL_TIME
- Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and ...
- 26 Days Ago
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0 Customer Information Center Manager jobs found in Salisbury, NC area
- Truliant Federal Credit Union
-
Huntersville, NC
- **Job Details** **Member Service Representative - (Part-time) - (1691)** This details all the information about the job ...
- 4/17/2024 12:00:00 AM
- Alsco Inc.
-
Charlotte, NC
- ** Customer Service Coordinator** **Job Category****:** Service **Requisition Number****:** CUSTO023042 Showing 1 locati...
- 4/17/2024 12:00:00 AM
- Wilson Air
-
Charlotte, NC
- * Charlotte, NC, USA * 16.00 * Hourly * Full Time *Medical, Dental, Vision, Life Insurance, Voluntary Life Insurance, an...
- 4/17/2024 12:00:00 AM
- Loves Travel Stops & Country Store
-
Salisbury, NC
- Req ID: 433515 Address: 1105 Peeler Rd Suite 100 Salisbury, NC, 28146 Welcome to Love’s! OBJECTIVE: Service Advisors dri...
- 4/16/2024 12:00:00 AM
- Covia
-
Huntersville, NC
- ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** REPRE001815 Show...
- 4/16/2024 12:00:00 AM
- Medquest Associates
-
Winston Salem, NC
- Position Purpose (Mission) In this position, you will serve as the initial point of contact with patients, referring phy...
- 4/16/2024 12:00:00 AM
- Forrest Solutions
-
Cornelius, NC
- 🌟 Join Our Team! 🚗 Tire Brand Call Center Team Lead Wanted! 🌟 Are you a dynamic and motivated leader with a passion f...
- 4/14/2024 12:00:00 AM
- Planet Fitness Inc.
-
Cornelius, NC
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/14/2024 12:00:00 AM
About Salisbury, North Carolina
were up 1.5% from a year ago