Customer Information Center Manager jobs in San Jose, CA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Coordinator Manager, Compressor Techniques, Fremont,CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator Manager, Compressor Techniques, Fremont,CA
    Functional area: Service
    Country: United States
    City: Fremont
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 2, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Supervision (50%) - Daily management of Service Coordinators toward achievement of KPI's and targets, including Productivity, Customer satisfaction/NPS, Service Variance, Work in Process backlog control, Warranty approval, invoice quality, and invoice processing. Follow through on issues escalated by the Service Coordinators with urgency, RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction.

    Work-in-process & invoice control (20%) - Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent, high quality invoicing toward maximizing Service Department revenue and profitability.

    Reporting/Recordkeeping (20%) - Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

    Perform other duties as assigned.


    To succeed, you will need

    Experience - One to three years of relevant Service Coordination and/or Planning experience.

    Education - High School diploma, some college preferred or equivalent

    .

    Skills - Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with BPCS required. Previous supervisory or management experience preferred.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:


    *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    *Health insurance/ Dental insurance/ Vision insurance
    *Competitive Paid time off
    *Life & Disability insurance

    Annual Bonus
    *$100,000 - $130,000 / year. Geographically adjusted Salary based on knowledge, skills and experience.

    City
    Fremont


    Recruiter
    joseph.coleman@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 1 Month Ago

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Service Coordinator, Compressor Technique-Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator, Compressor Technique-Fremont, CA Functional area: Service Country: United States City: Fremont Company name: Atlas Copco Compressors LLC Date of posting: Mar 19, 2024 Our solution...
  • 1 Month Ago

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Service Technician, Compressor Technique - Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Technician, Compressor Technique - Fremont, CA Functional area: Service Country: United States City: Fremont, CA Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passiona...
  • 1 Month Ago

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Partner Success Manager (Customer Success Manager)
  • Plug and Play Tech Center
  • Sunnyvale, CA FULL_TIME
  • Who we are: Plug and Play Tech Center is a leading early-stage investor and corporate innovation platform bringing together the best startups and the world’s largest corporation. We’ve worked with mos...
  • 14 Days Ago

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Customer Service - Test Center Manager (FT)
  • Prometric
  • San Jose, CA FULL_TIME
  • JOB TITLE: Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: San Jose, CA TEST CENTER ADDRESS: 12665 North First St. Suite 207, San Jose CA 95...
  • 24 Days Ago

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Information Technology Manager
  • Arc Institute
  • Palo Alto, CA FULL_TIME
  • About Arc Institute The Arc Institute is a new scientific institution that conducts curiosity-driven basic science and technology development to understand and treat complex human diseases. Headquarte...
  • 10 Days Ago

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0 Customer Information Center Manager jobs found in San Jose, CA area

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Customer Service Advisor
  • Pep Boys Inc
  • Sunnyvale, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110316 **Category:** Stores **Overvie...
  • 4/26/2024 12:00:00 AM

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Assistant Service Center Manager
  • Henley
  • Mountain View, CA
  • Text henleyjobs to 23000 to start your application today! Are you a dedicated team player looking to level up your caree...
  • 4/26/2024 12:00:00 AM

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Universal Member Service Representative
  • Self Help
  • San Jose, CA
  • ** Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:** UNIVE001850 Showin...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • San Jose, CA
  • > > **Customer Service Representative** **San Jose , CA** **JOB ID: 8037** **JOB CATEGORY: Customer Service** **POSITION...
  • 4/26/2024 12:00:00 AM

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CSR WAREHOUSE I - SSC
  • Mohawk Industries
  • San Jose, CA
  • Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Ti...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative Sunnyvale
  • Enterprise Truck Rental
  • Sunnyvale, CA
  • **Customer Service Representative Sunnyvale** **Job ID** 390626 Sunnyvale, CA **Overview** Enterprise Truck Rental Depar...
  • 4/24/2024 12:00:00 AM

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Customer Support & Training 14
  • Intuitive Surgical, Inc.
  • Sunnyvale, CA
  • Customer Support & Training ( 29) jobs * Customer Support & Training Location Denver, Colorado, United States Category C...
  • 4/24/2024 12:00:00 AM

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Customer Support & Training 17
  • Intuitive Surgical, Inc.
  • Sunnyvale, CA
  • Customer Support & Training ( 29) jobs * Customer Support & Training Location Denver, Colorado, United States Category C...
  • 4/23/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$124,989 to $170,551
San Jose, California area prices
were up 2.9% from a year ago

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