Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If this sounds like you, you may have what it takes to be a salon manager at a Great Clips salon. Great things happen at a Great Clips salon, and we'd love for you to be part of that.
Looking to lead a team and make more money than you ever would at a full service salon or booth renting?
Come join Great Clips as the next salon manager and get started on an amazing career path!
Compensation includes Base Wage, Tips, Bonus, PTO and medical, dental and vision benefits.
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What are salon owners looking for in a great Salon Manager?
Requirements: Cosmetology and/or barber license (licensing requirements vary by state/province)
What benefits may be offered by each salon owner in return?
Sounds good, right? Then the salon owner wants to hear from you! Do what you love doing with a great brand. Join a Great Clips salon team today.
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0 Customer Information Center Manager jobs found in Santa Fe, NM area