Customer Information Center Manager jobs in Schenectady, NY

External Description

Work with and lead talented people to achieve wonderful things at Liberty IT; for this is where you’ll find complex challenges, where you’ll be given the scope and the support to go further, dig deeper and fly higher.   

You’ll bring the expertise. We’ll provide the support and autonomy. 

Sound good? 

Read on for more information. 

Who you’ll be working with:

As an Engineering Manager in the Data Enablement space, your work will focus on enhancing the functionality of Kondo, a product designed to revolutionise the way we understand and prioritise insurance risk. You'll lead efforts that harness the power of data analytics to drive strategic decisions, directly contributing to our ambitious goal of reducing our loss ratio by 2025. This is an opportunity to influence the future of insurance, making it more predictable, profitable, and aligned with customer needs.

Experience and skills we need:  

• A minimum of 3 years’ recent experience in a leadership role within a technical team.  
• Strong knowledge of IT concepts, methodologies, architectures and technical standards, ideally gained in an enterprise technical environment.  
• In depth knowledge of and proven experience of working in agile environments.  
• Experience in building strong customer / business partner relationships.  
• Proven ability to successfully lead technology projects and to effectively create a high-performing team environment.  
• Proven ability to identify and implement process improvement to generate efficiencies, effectiveness and cost savings.  

Experience and skills we’d love:   

Below is an overview of the skills and experience we’d like you to have. However, don’t rule yourself out if you aren’t ticking all the boxes – a great attitude and desire to learn is what really stands out for us.  

• Experience in working with and applying coaching frameworks to develop team and individual competencies  

What you’ll be doing:    

The Engineering Manager is a leadership role at Liberty IT, with responsibilities across the following areas   

People   

• Create a supportive, inclusive, and trusting environment that supports all team members and full team engagement. Foster close cooperation and communication to facilitate cross-training and team support.   
• Provide day to day coaching to team members across multiple software delivery teams.  
• Provide regular, ongoing feedback to team members and input on individual/team performance to the Senior Engineering Manager.   
• Participate in and support recruitment, selection, and onboarding activities of new team members.   
• Identify and co-ordinate the growth of new capabilities in your teams.  
• Encourage your team members to achieve their potential by participating in and contribute to organisation/ wide initiatives.   
• Continuously develop your skills and knowledge.   
• Share knowledge and expertise across your department, the wider organization or beyond through networks, events and communities of practice. (  
• Manage day to day operations, requests and expense management for the team.  

Delivery Excellence  

• Focus on regular, timely delivery of business value and management of business expectations.   
• Oversee delivery and coach the team; facilitate transparency, inspection and adaption.   
• Guide the delivery team on how to use the relevant agile practices and methodology based on the context of the situation with a strong focus on continuous improvement.   
• Manage interdependencies between delivery teams (Internal and External).   
• Work closely with Product Owners and/or business stakeholders to support short and long-term planning and to prioritise deliverables on an ongoing basis.   
• Define team objectives and oversee delivery against these and team KPI’s, hold the team accountable for achieving, taking required action to drive team performance.   
• Anticipate and address potential or actual impediments to team delivery and shield the team from external interference to enable optimal functionality and productivity.   
• Build superior solutions which add business value based on an in-depth understanding of customer needs and appreciation of market demand.   

Engineering Excellence  

• Co-ordinate Engineering Excellence reviews in line with the Liberty IT Well-Architected framework.  
• Objectively assess adherence to the engineering goals defined in the Liberty IT High Performance Framework and work with teams to ensure a team optimisation plan is in place.   
• Ensure value is delivered through adoption and application of techniques established in Liberty IT engineering standards.   

About Us

A little background on Liberty IT 

Liberty IT is the tech wing of Liberty Mutual Insurance. Bringing peace of mind to all aspects of customer’s lives, every day.  

We’re an ideas company. Always. We thrive on engineering excellence and surpass with technical mastery. We build beautifully architected cloud solutions and reliably run high stability systems. We work alongside the best in the business and learn from the finest minds.   

Great Place to Work in UK & Ireland 2022 

Best Workplaces for Women (UK) 2022 

Top 5 Best Tech Workplace  

Centre of Excellence in Wellbeing  

Fair employment and equal opportunities  

Liberty IT is an equal opportunity employer, committed to inclusion and diversity.  

If you have a disability, accommodations are available on request when taking part in all aspects of the recruitment, assessment, and selection process. 

Now, it’s over to you.  

If you’re ready to fly in your career, apply now.