Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
If you’re looking to join a high energy, high performing team that is a leader in the automotive industry, Norfolk Auto Center is looking for you!
Due to our ability to provide a World Class parts experience, our customer base has grown exponentially. We currently have an immediate opening on our Parts Team.
We are a family owned and operated business and the volume leader for our market area. We strive to create an environment that makes employees happy, resulting in excellent customer service.
Our Team strives to create a fun, high energy environment that not only keeps our employees engaged, but also supports individual growth and recognition.
Our goal is to be different, dominant, and create employees and customers for life and our vision is “To be so effective that we are able to be helpful to others”.
If this philosophy connects with what you’re looking for in your career, you could be a valuable addition to our team.
Some of the areas of skill that would be valuable to us would include:
· Previous Automotive Parts Counter experience
· Previous Automotive Service Department experience
· The ability to multi-task
· Strong computer skills
· A genuine desire to help our customers enjoy their experience with us
We offer our Team Members the following benefits:
· Market Leading pay plan
· Supportive Team Environment
· Paid job training and career advancement opportunities
· Health Insurance
· 401(k)
· Paid Vacation
· Employee vehicle purchase program
· Employee discounts on parts and service
· State-of-the-art dealership and facilities
So, if you’re interested in joining a fast paced, high performing team, send your resume today!
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0 Customer Information Center Manager jobs found in Sioux City, IA area