Customer Information Center Manager jobs in Sioux City, IA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Parts Customer Specialist
  • Norfolk Auto Center
  • NORFOLK, NE FULL_TIME
  • If you’re looking to join a high energy, high performing team that is a leader in the automotive industry, Norfolk Auto Center is looking for you!

    Due to our ability to provide a World Class parts experience, our customer base has grown exponentially. We currently have an immediate opening on our Parts Team.

    We are a family owned and operated business and the volume leader for our market area. We strive to create an environment that makes employees happy, resulting in excellent customer service.

    Our Team strives to create a fun, high energy environment that not only keeps our employees engaged, but also supports individual growth and recognition.

    Our goal is to be different, dominant, and create employees and customers for life and our vision is “To be so effective that we are able to be helpful to others”.

    If this philosophy connects with what you’re looking for in your career, you could be a valuable addition to our team.

    Some of the areas of skill that would be valuable to us would include:

    · Previous Automotive Parts Counter experience

    · Previous Automotive Service Department experience

    · The ability to multi-task

    · Strong computer skills

    · A genuine desire to help our customers enjoy their experience with us

    We offer our Team Members the following benefits:

    · Market Leading pay plan

    · Supportive Team Environment

    · Paid job training and career advancement opportunities

    · Health Insurance

    · 401(k)

    · Paid Vacation

    · Employee vehicle purchase program

    · Employee discounts on parts and service

    · State-of-the-art dealership and facilities

    So, if you’re interested in joining a fast paced, high performing team, send your resume today!

     

     

  • 4 Days Ago

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Travel Center General Manager
  • Pilot Company
  • Sergeant Bluff, IA FULL_TIME
  • Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center ...
  • 19 Days Ago

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Assistant Service Center Manager
  • Valvoline Inc.
  • Yankton, SD FULL_TIME
  • Geared for the Driven At Fidelity Petroleum Resources, Inc, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safet...
  • 8 Days Ago

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Service Center Manager
  • Shur-Co.
  • Vermillion, SD FULL_TIME
  • Job Title: Service Center Manager Department: Operations Reports To: Vice President of Operations Status: Full Time exempt Location: Vermillion, SD ABOUT: Shur-Co, LLC Shur-Co®, LLC, is headquartered ...
  • 10 Days Ago

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Service Center Manager
  • Dayton Freight
  • Sioux, IA FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 1 Month Ago

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RN Manager-Surgery Center
  • Faith Regional Health Services
  • Norfolk, NE FULL_TIME
  • Work Status Details: Full Time | 80.00 Hours Every Two WeeksExempt from Overtime: ExemptShift Details: Typical work hours will be an 8 hour day Monday-Friday; 0630 or 0700 to 1530-1600Department: Surg...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Sioux City, IA area

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Nursing Assistant, Stepdown
  • Trinity Health Corporation
  • Sioux City, IA
  • Employment Type: Full time Shift: 12 Hour Night Shift Description: Under direct supervision, the Nursing Assistant is re...
  • 4/24/2024 12:00:00 AM

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Warehouse / Forklift Driver
  • Aventure Staffing
  • Sioux City, IA
  • **Warehouse/Forklift Driver| $17.50-$18.50/hr DOE** Monday-Friday 7:30am - 4:430pm Are you a dynamic Warehouse Worker / ...
  • 4/23/2024 12:00:00 AM

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Sr. Events & Operations Manager| Sioux City Convention Center
  • AEG
  • Sioux City, IA
  • In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
  • 4/23/2024 12:00:00 AM

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Registered Nurse, RN, House Supervisor
  • Trinity Health Corporation
  • Sioux City, IA
  • Employment Type: Full time Shift: Rotating Shift Description: Under limited supervision, provides leadership to organiza...
  • 4/23/2024 12:00:00 AM

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Nursing Assistant, Rehab
  • Trinity Health Corporation
  • Sioux City, IA
  • Employment Type: Part time Shift: 12 Hour Night Shift Description: Under direct supervision, the Nursing Assistant is re...
  • 4/22/2024 12:00:00 AM

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Bilingual Collections Representative
  • PREMIER
  • North Sioux City, SD
  • Location: Dakota Dunes, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $15.00-$17.50...
  • 4/21/2024 12:00:00 AM

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Service Center Manager
  • Dayton Freight
  • Sergeant Bluff, IA
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
  • 4/21/2024 12:00:00 AM

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Sr. Events & Operations Manager| Sioux City Convention Center
  • Oak View Group
  • Sioux City, IA
  • Overview: The Senior Events & Operations Manager will oversee every aspect of their assigned events from the advance pla...
  • 4/21/2024 12:00:00 AM

Sioux City (/suː/) is a city in Woodbury and Plymouth counties in the northwestern part of the U.S. state of Iowa. The population was 82,684 in the 2010 census, which makes it the fourth largest city in Iowa. The bulk of the city is in Woodbury County, of which it is the county seat, though a small portion is in Plymouth County. Sioux City is located at the navigational head of the Missouri River. The city is home to several cultural points of interest including the Sioux City Public Museum, Sioux City Art Center and Sergeant Floyd Monument, which is a National Historic Landmark. The city is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$88,538 to $120,813
Sioux City, Iowa area prices
were up 0.8% from a year ago

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