Customer Information Center Manager jobs in Springfield, MA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Regional Inside Sales Representative - West Springfield, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • West Springfield, MA FULL_TIME
  • Regional Inside Sales Representative - West Springfield, MA
    Functional area: Sales
    Country: United States
    City: West Springfield, MA
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 4, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    We are seeking several Inside Sales Support positions as part of our Atlas Copco's Sales Development Program.

    The ideal candidate(s) will be hired to work in our regional office in Cerritos, CA. The position will be focused on sales support and will include many disciplines in preparing you for a career in equipment and/or aftermarket sales. You will be exposed to many facets of Atlas Copco's business and structure while in the role. Upon completion of your mission in the role, you will be prepared to apply for an Outside Sales position that suits your competence as well as your training and product knowledge.

    Participation in Atlas Copco's Sales Development Program is an opportunity for the right candidate to start a rewarding sales career working for a world-class leader in industrial technologies. You will build your professional sales skills and learn the tools needed to excel in your career!

    While working as an Inside Sales Support role, you will develop your sales skills by:

    • Building skills suited for sales, marketing, applications, and account management.
    • Working with Regional Sales Managers to learn sales strategies and practices
    • Shadowing Service Technicians to gain intimate knowledge of the equipment and its applications
    • Shadowing engineers to learn compressed air applications and system dynamics.
    • Meetings with other Sales Trainees and previous program grads that allow for team building and mentorship.

    During this program, you will receive training on our CRM, Quoting, Application, Marketing and Travel software. Training will also be provided on contract law, basic finance as well as territory management.

    Travel

    Formal training will be conducted at our headquarters in Rock Hill, SC. You must be willing and able to travel between our Rock Hill, SC office.


    To succeed, you will need

    Qualifications

    • The ideal candidate will be a new or recent college graduate with a BS in Engineering, Industrial Distribution or Business/Marketing with appropriate technical background/skill. Candidates with previous air compressor experience preferred.
    • The ideal candidate will have demonstrable hands-on technical skill and abilities.
    • Must be self-disciplined and able to work independently, yet willing to ask for help when needed.
    • Must possess strong communication skills including phone, email, meetings, classroom, etc.
    • Must have strong computer skills including Microsoft Office 365

    Other Tasks.

    Day to day tasks will include the following. These tasks will not be required every day but will be part of the learning process throughout the duration of program.

    • Lead Qualification
    • Sales Pipeline Management
    • Quote/Proposal Creation
    • Order Tracking and customer follow up
    • Marketing Campaigns
    • Market Study/Analysis

    In return, we offer you

    Choose your career with us!

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive Paid time off
    • Great growth opportunities
    • $55,000 - $65,000. Salary based on knowledge, skills, and experience and geographically adjusted.

    City
    West Springfield, MA


    Recruiter
    courtney.file@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 20 Days Ago

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Service Coordinator, Compressor Technique, West Springfield, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Springfield, MA FULL_TIME
  • Service Coordinator, Compressor Technique, West Springfield, MA Functional area: Service Country: United States City: New Springland Company name: Atlas Copco Compressors LLC Date of posting: Mar 13, ...
  • 12 Days Ago

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Store manager center
  • Rent-A-Center
  • Holyoke, MA FULL_TIME
  • Rent A Center Ready to do your best work? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Employment and a Consistent Schedule Weekly Pay (companywide) ...
  • Just Posted

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Health Information Systems Analyst II
  • Caring Health Center Inc
  • Springfield, MA FULL_TIME
  • General Description: Under the Health Information Systems & Technology Project Manager, the Health Information (HI) Systems Analyst (II) will serve as the clinical information systems subject matter e...
  • 8 Days Ago

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Patient Service Representative R29696
  • Customer Service - Baystate Health
  • Palmer, MA FULL_TIME
  • Req#: R29696 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: First sign on bonus for candidates with at least 1-year medical receptionist experience. Bays...
  • Just Posted

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Customer Care Center Specialist
  • Country Bank for Savings
  • Ware, MA PART_TIME
  • Being a Country Bank team member has a lot of perks! As a part-time employee, your competitive total compensation and comprehensive benefit package includes:Educational assistance and tuition reimburs...
  • 16 Days Ago

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0 Customer Information Center Manager jobs found in Springfield, MA area

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Customer Experience Manager (Personal Insurance)
  • Travelers Companies, Inc.
  • Hartford, CT
  • Customer Experience Manager (Personal Insurance) Travelers Careers You are here: / Customer Experience Manager (Personal...
  • 3/28/2024 12:00:00 AM

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Clinical Patient Navigator / Patient Service Rep
  • Healogics
  • Springfield, MA
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate: No Weekends, Currently Remote
  • Mass Mutual
  • Springfield, MA
  • / / Customer Service Associate: No Weekends, Currently Remote **Customer Service Associate: No Weekends, Currently Remot...
  • 3/27/2024 12:00:00 AM

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Client Service Representative Supervisor
  • VCA Animal Hospitals
  • East Longmeadow, MA
  • **VCA Shaker Road Animal Hospital** is growing, and we are searching for an experienced **Client Service Supervisor** to...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Wheeler Clinic Inc
  • Hartford, CT
  • The Customer Service Representative (CSR) performs functions related to the enrollment of new clients. The CSR registers...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Chicopee, MA
  • Location: 878 Memorial Dr, Chicopee, Massachusetts 01020 United States of America Are you a people person? Do you love h...
  • 3/25/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Springfield, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Chicopee, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$103,712 to $141,526
Springfield, Massachusetts area prices
were up 1.6% from a year ago

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