Customer Information Center Manager jobs in Staten Island, NY

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  •  

    Shift Leader – Jersey Mike’s in Northern Westchester

    Jersey Mike's Subs is growing! 

    Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike’s local communities is reflected in its mission statement: “Giving…making a difference in someone’s life.”

    We are looking for awesome, positive, friendly, motivated, hard workers with leadership skills to keep a crew motivated and on point, delivering best in class customer experience!

    Shift Leader Responsibilities and Duties: Shift Leaders take responsibility for all aspects of the store including but not limited to:

    • Store sales
    • Passion for food and quality of service
    • Inspire team and lead by example with all aspects of the restaurant
    • Maintain immaculate cleanliness of entire location
    • Provide best in class customer satisfaction
    • Team building with positive culture and environment
    • Inventory/ cash management
    • Participate in local marketing initiatives
    • Food cost control
    • Problem solve and troubleshoot issues
    • Embody values and mission of Jersey Mike’s culture

    General Manager Qualifications and Skills:

    • Dependable transportation
    • Willing to complete 10-week off-site training
    • 1 year food experience
    • Strong interpersonal and communication skills
    • Thrive in a fast-paced environment
    • Quick learner who can multi-task
    • Dependable and punctual
    • Focused and task oriented
    • Must be a great leader

    General Manager Benefits

    • Competitive pay
    • Medical/Dental/Vision/Supplemental Benefits
    • FREE food
    • Ongoing training and development
    • Advancement opportunities
    • Employee discounts

    Job Type: Full-time

  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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Personal Trainer - Class Instructor
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Job Title: Personal Trainer/Fitness Class InstructorPosition Type: Part-Time (under 30 hours per week)Reports To: General ManagerThe Personal Trainer/Fitness Class Instructor will be an integral part ...
  • 1 Month Ago

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JM Shift Leader
  • The Customer Center Management
  • Mohegan Lake, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Manager, Information Technology Quality
  • New York Blood Center Inc
  • New York, NY FULL_TIME
  • Overview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, g...
  • 1 Month Ago

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Project Manager
  • Global Information Technology
  • New York, NY CONTRACTOR
  • Job Description/ Requirement: University graduate with Masters or Bachelor's Degree preferably in Business, Finance, IT Proven experience in leading large-scale projects in IT and Technical Delivery. ...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Staten Island, NY area

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Customer Care Representative
  • Plymouth Rock Assurance
  • Woodbridge, NJ
  • Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team envi...
  • 4/26/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Linden, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 4/26/2024 12:00:00 AM

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IT User Support Specialist
  • Global Channel Management Inc.
  • Woodbridge, NJ
  • About the job IT User Support Specialist IT User Support Specialist II needs 5+ years experience IT User Support Special...
  • 4/26/2024 12:00:00 AM

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Client Service Representatives - Bi-lingual
  • Triton Benefits and HR Solutions
  • Woodbridge, NJ
  • Job Description Job Description National Life and Health Insurance Brokerage seeking tech savy energetic Bilingual Colle...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative
  • Nasco Stone & Tile
  • Port Reading, NJ
  • Job Description Job Description Nasco Stone & Tile is currently seeking an exceptional Customer Service Representative t...
  • 4/23/2024 12:00:00 AM

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Customer Service Lead
  • Burlington Coat Factory
  • Linden, NJ
  • Customer Service Lead in Linden , New Jersey 1701 West Edgar Road Linden NJ US 07036 **Overview** If you have strong lea...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • Walkerind
  • Woodbridge, NJ
  • SHARE THIS JOB: Customer Service Representative Company: Walker Environmental Location: Woodbridge, ON Type: Full-time D...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative (12-18 Month Contract)
  • Walkerind
  • Woodbridge, NJ
  • SHARE THIS JOB: Customer Service Representative (12-18 Month Contract) Company: Walker Environmental Location: Woodbridg...
  • 4/22/2024 12:00:00 AM

Staten Island (/ˌstætən ˈaɪlənd/) is one of the five boroughs of New York City, in the U.S. state of New York. Located in the southwest portion of the city, the borough is separated from New Jersey by the Arthur Kill and the Kill Van Kull and from the rest of New York by New York Bay. With an estimated population of 479,458 in 2017, Staten Island is the least populated of the boroughs but is the third-largest in land area at 58.5 sq mi (152 km2). The borough also contains the southern-most point in the state, South Point. The borough is coextensive with Richmond County and until 1975 was refe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$111,743 to $152,477
Staten Island, New York area prices
were up 1.6% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020