Customer Information Center Manager jobs in Tallahassee, FL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Manager - Data & Analytics
  • Sanrose Information Services Inc.
  • Tallahassee, FL FULL_TIME
  • Job Details

    THIS IS AN ON-SITE POSITON (Tallahassee, FLORIDA)

    Information Manager - Data & Analytics

    Strong experience in data management, metadata management, data governance, or information management.
    Familiarity with data dictionaries and data cataloging tools and platforms, such as Informatica. (Proficiency level 4)
    Understanding of data governance principles, data quality, data stewardship practices, and regulatory compliance requirements. (Proficiency level 4)
    Strong organizational skills and attention to detail, with the ability to accurately catalog and document complex data assets. (Proficiency level 4)
    Knowledge of metadata standards and frameworks, such as Dublin Core, ISO 19115, and FGDC-CSDGM. (Proficiency level 3)
    Ability to establish and maintain effective working relationships with others. (Proficiency level 3)
    Ability to work independently. (Proficiency level 3)
    Ability to determine work priorities and ensure proper completion of work assignments. (Proficiency level 3)
    Ability to effectively communicate technical standards, practices, and initiatives. (Proficiency level 3)

    Preferred Knowledge, Skills & Abilities (KSAs):
    Familiarity with environmental science, water quality, or related fields.
    Experience in data management, metadata management, data governance, or information management in a scientific or environmental context.
    Proficiency in data profiling and data analysis techniques using tools like SQL, Excel, or data profiling software.
    Excellent analytical and problem-solving skills to identify and resolve data quality issues.
    Basic understanding of data-related technologies and tools such as ETL, data warehouses, and data lakes.
    Basic understanding of data visualization and reporting tools such as Qlik Sense.

    Please apply via dice or email your resume to: recruiter @ sanrose.com

  • Just Posted

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Manager - Business Operations
  • IT Customer Service - POST
  • Tallahassee, FL CONTRACTOR
  • Job title: Manager - Business OperationsLocation: 4040 Esplanade Way Tallahassee, FL 32311 Job summary: Business Operations Specialist (2) - provide detailed desk procedures as well as overall busines...
  • Just Posted

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On-Site Information Manager (Metadata Management/Data Governance/Informatica)
  • Global Information Services
  • Tallahassee, FL FULL_TIME
  • Job DetailsNote : Please reply ONLY if you1) can work 100% on-site from day one have all the Required skill set and have worked as an "Information Manager (Metadata Management/Data Governance/Informat...
  • 6 Days Ago

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Manager of Finance Operations
  • Mainline Information Systems Inc.
  • Tallahassee, FL FULL_TIME
  • Job Summary: (This is a remote, work from home role) Mainline Information Systems, a leading IT solution provider with an annual sales value exceeding $1 billion, is seeking a highly skilled and exper...
  • 1 Month Ago

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Business Development Manager - Services
  • Mainline Information Systems Inc.
  • Tallahassee, FL FULL_TIME
  • Job Summary ***This is a remote/home office position with travel required*** The Business Development Manager will help us grow our Services line of business. This is a sales position with the opportu...
  • 1 Month Ago

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Data Governance Director / Program Manager
  • Sanrose Information Services Inc.
  • Tallahassee, FL FULL_TIME
  • Job DetailsTHIS IS AN ON-SITE POSITIONRequired Tasks to be performed: Data Strategy and Leadership: Revitalize and implement a comprehensive D&A strategy that aligns with the department's mission and ...
  • Just Posted

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0 Customer Information Center Manager jobs found in Tallahassee, FL area

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Patient Representative Coordinator
  • Sanitas
  • Tallahassee, FL
  • Job Details Level Entry Job Location Tallahassee - Apalachee - Tallahassee, FL Position Type Full Time Education Level H...
  • 4/24/2024 12:00:00 AM

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Seasonal Customer Service Representative - Tallahassee, FL
  • University Photo
  • Tallahassee, FL
  • Seasonal Customer Service Representative - Tallahassee, FL **Essential Duties and Responsibilities:** * Attracts potenti...
  • 4/24/2024 12:00:00 AM

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Call Center Representative
  • Sedgwick
  • Tallahassee, FL
  • Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A c...
  • 4/24/2024 12:00:00 AM

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Customer Service Advocate I
  • Centene Corporation
  • Tallahassee, FL
  • You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a ...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Crawfordville, FL
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM

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CLOUD SERVICES ADMINISTRATOR
  • My Florida Corp Defunct
  • Tallahassee, FL
  • CLOUD SERVICES ADMINISTRATOR - 55000798Date: Apr 9, 2024Location:TALLAHASSEE, FL, US, 32399The State Personnel System is...
  • 4/22/2024 12:00:00 AM

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HBS Banking and Business Blueprint Customer Care Professional (Overnight)
  • American Express
  • Tallahassee, FL
  • **Description** **You Lead the Way. Weve Got Your Back.** With the right backing, people and businesses have the power t...
  • 4/21/2024 12:00:00 AM

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Box Office Manager | Donald L Tucker Civic Center
  • AEG
  • Tallahassee, FL
  • In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
  • 4/20/2024 12:00:00 AM

Tallahassee (/ˌtæləˈhæsi/) is the capital city of the U.S. state of Florida. It is the county seat and only incorporated municipality in Leon County. Tallahassee became the capital of Florida, then the Florida Territory, in 1824. In 2017, the population was 191,049, making it the 7th-largest city in the U.S state of Florida, and the 126th-largest city in the United States. The population of the Tallahassee metropolitan area was 382,627 as of 2017[update]. Tallahassee is the largest city in the Florida Panhandle region, and the main center for trade and agriculture in the Florida Big Bend and S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,733 to $122,443
Tallahassee, Florida area prices
were up 1.5% from a year ago

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