Customer Information Center Manager jobs in Temple, TX

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sales Center Manager
  • Gemaire Distributors, LLC
  • College Station, TX FULL_TIME
  • The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The ultimate goal of this role is to successfully manage the daily operations of all facets of the Sales Center.

    Essential Duties/Accountabilities:

    • Represent GEMAIRE as a leader in the industry ensuring maximum sales and profitability.
    • Determine and monitor inventory stock levels and manage merchandising of sales showroom.
    • Manage inventory to ensure proper turns and minimum loss throughout the year.
    • Keep abreast with technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager.
    • Responsible for Center’s P&L.
    • Responsible for recruiting, hiring, training and leading a diversified work force.
    • Train and manage a work force including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.
    • Interact with customers, outside sales people and vendors.
    • Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers and employees.
    • Coordinate Center training and Company/Center events.
    • Perform other duties as assigned.

    Qualifications:

    • Minimum 2-4 years operational experience within the HVAC industry and product lines associated with HVAC, preferably in the operations of a wholesale HVAC equipment supply house.
    • Proficiency in air conditioning, heating and ventilation equipment at a wholesale distribution level.
    • Proven success in sales, operations, purchasing and inventory management.
    • Proven success in managing and mentoring other employees while establishing the Center’s business goals.
    • Strong interpersonal skills including sales, problem solving and customer service are absolutely required.
    • Ability to read and interpret P&L statements.
    • Capable of working in a fast paced environment with skills to multi-task on different levels.
    • Must possess the attitude of wanting to learn, teach and lead.
    • Mechanical or Technical background.
    • Proficient in Microsoft Office products.
    • Bachelor’s Degree in Business or related field preferred.

    Job Type: Full-time

    Pay: $57,000.00 - $81,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 3 years

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Ability to Relocate:

    • College Station, TX 77845: Relocate before starting work (Required)

    Work Location: In person

  • 7 Days Ago

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Hvac maintenance technician
  • ParkLand Ventures, Inc. (MHP Manager LLC)
  • Temple, TX FULL_TIME
  • Do you have HVAC certification? Do you have some experience with property maintenance, or you're just handy with jobs that require some light carpentry, plumbing or electrical work? If so, we need you...
  • 23 Days Ago

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Contract Background Investigator - College Station, TX Area
  • Information Discovery Services
  • College Station, TX FULL_TIME
  • The self-employed Independent Contractor Background Investigator will conduct national security public trust pre-employment background investigations, focusing on providing a quality case report in a ...
  • 1 Month Ago

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Assistant Contact Center Manager (onsite)
  • TEXELL CREDIT UNION
  • Temple, TX OTHER
  • Job Details Job Location: Temple Headquarters - Temple, TX Position Type: Full Time Salary Range: Undisclosed Job Category: Banking DescriptionTexell, named one of the BEST credit unions to work for i...
  • 1 Month Ago

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Banking Center Manager II (23-90)
  • The Adam Corporation Group
  • College Station, TX FULL_TIME
  • BANKING CENTER MANAGER IILocation: Sarasota, FL / Washington BlvdSummary: Under the direction of the Area Banking Center Sales Manager, responsible for the overall sales and operations of a banking ce...
  • 1 Month Ago

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Chef Manager
  • Phillips Event Center
  • College Station, TX FULL_TIME
  • Are you a dynamic and energetic culinary professional capable of leading a team and providing our guests with an exceptional dining experience? Our popular restaurant seeks a skilled executive chef wh...
  • 14 Days Ago

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0 Customer Information Center Manager jobs found in Temple, TX area

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Harker Heights, TX
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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Member Services Representative Part Time Mid Morning
  • Planet Fitness Inc.
  • Killeen, TX
  • Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! ...
  • 4/24/2024 12:00:00 AM

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Killeen 02 Service - Customer Service Assistant - Part-Time
  • H-E-B
  • Killeen, TX
  • Job Description: Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fu...
  • 4/24/2024 12:00:00 AM

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Waco 01 Service - Customer Service Assistant - Part-Time
  • H-E-B
  • Waco, TX
  • Job Description: Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fu...
  • 4/24/2024 12:00:00 AM

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Patient Access Rep
  • RPC Company
  • Temple, TX
  • Job Description Job Description Established, leading healthcare organization committed to delivering exceptional patient...
  • 4/23/2024 12:00:00 AM

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Waco 05 Service - Customer Service Assistant - Part-Time
  • H-E-B
  • Woodway, TX
  • Job Description: Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fu...
  • 4/23/2024 12:00:00 AM

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Customer Service Specialist
  • AdaptHealth LLC
  • Temple, TX
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative 6759
  • Checkngo
  • Temple, TX
  • Customer Service Representative 6759 page is loaded **Customer Service Representative 6759** **Customer Service Represen...
  • 4/21/2024 12:00:00 AM

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,932 to $122,715
Temple, Texas area prices
were up 1.2% from a year ago

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