Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Bowling and Billiard Center Manager
Eastern Illinois University’s Union Bowling is seeking candidates for a full-time Bowling and Billiard Center Manager. This position supervises the operation and maintenance of the bowling and billiard center. Duties include:
Due to the scope of this position, some night and weekend hours are required.
Requirements for this position are:
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants.
To apply, please submit a completed application and resume online at: https://www.eiu.edu/~humanres/application/login.php. Applications must be submitted by October 12, 2023 to ensure consideration.
EIU offers an excellent benefits package, including competitive employee insurance premiums as well as flexible options for medical coverage. Vision insurance is included at no cost and dental insurance is available. Eligible employees participate in the State University Retirement System, which offers medical insurance upon retirement. Tuition waivers are offered for continued educational goals, and a generous paid time off package includes at least 11 paid holidays, earned vacation, and sick time. AA/EEOE
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