Customer Information Center Manager jobs in Topeka, KS

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Health Information Management Specialist Manager **$1,000 Sign On Bonus
  • Heartland Community Health Center
  • Lawrence, KS FULL_TIME
  •  

    Welcoming all who need care

     

    $1,000 Sign On Bonus

     

    Job title

    Health Information Management Systems (HIMS) Manager

    Reports to

    Director of Compliance and Risk

    Status

    Exempt (Salaried)

     

    Job purpose

     

    The HIMS Manager position is responsible for the supervision of medical records staff at Heartland. This position is responsible for organizing, overseeing, and protecting patient health information and maintaining quality, accuracy, accessibility and security of PHI.  The position monitors compliance with standards set for the department and ensure that goals and objectives for timely processing of records requests are met.  This position is responsible for training of staff regarding medical records management and monitors related compliance with relevant policies and procedures, HIPAA Privacy and Security Rules, 42 CFR Part 2 Confidentiality Rules, and will be supervised by the Director of Quality.

     

     

    Duties and responsibilities

    • Supervises the medical records specialists and works with clinical and operational directors in planning, organizing, directing and supervising the operations of the HIMS department
    • Provide daily oversight of operations in the department including staffing, training, performance, and reporting
    • Maintains ongoing tracking and documentation on records requests and release of information to promote clinic team awareness, regulatory compliance,  and ensure patient safety and timely care using the eCW EHR
    • Identifies efficiencies opportunities for the HIMS department ensuring timely response and action
    • Compile, organize, maintain, and protect confidentiality of patient records at the appropriate level of security
    • Enter and maintain information in the EHR and monitors information for accuracy
    • Responsible to audit information entered in the EHR to ensure compliance with capturing necessary data as required by reporting agencies.
    • Investigate difficult cases and is the lead contact for patients or provider inquiries/concerns in obtaining appropriate care and/or information for the patient.
    • Utilizes EHR functions to document all pertinent information.
    • Interview, suggest best candidates to hire, perform disciplinary action and performance evaluations for employees.
    • Maintain inventory of office supplies and report equipment needs for the HIMS Department.
    • Attend courses/trainings to continue to develop supervisory skills that will enhance the support to manage assigned staff.
    • Perform other related duties as assigned or requested

     

    Qualifications

    • Associate’s or Bachelor’s Degree with relevant experience or certification (RHIA or RHIT)
    • Medical terminology background
    • 2 years Medical record experience required
    • Previous supervisory experience required
    • Knowledge of administrative and clerical procedures and systems, such as Microsoft Word and Excel
    • Ability to learn an Electronic Health Record software
    • Attention to detail including maintaining a working knowledge of HIPAA standards and 42 CFR Part 2
    • Complete work with minimal supervision
    • Ability to meet strict deadlines
    • Agrees to uphold Heartland’s guiding values of Compassion, Respect, Collaboration, and Integrity

     

    Working conditions

    • Sits and walks throughout the day
    • Handles emergency or crisis situations in person and by phone
    • Subject to many interruptions
    • Must be able to function in a high stress, fast pace environment
    • Job tasks are performed in close physical proximity to other people
    • Requires working indoors in environmentally controlled conditions
    • Requires conflict resolution skills

     

    Physical requirements

    • Requires the ability to work at a desk and computer for extended periods of time
    • Requires occasional light lifting (under 10lbs)
    • Requires using hands to handle, control, or feel objects, tools, or controls
    • Requires standing and walking

     

    Details

    • Full time job that averages 40 hours per week, Monday through Friday as
      • Hours are generally between 8am-5pm as scheduled and may be altered by supervisor(s) as needed
  • 4 Days Ago

H
Health Information Management Specialist Manager **$1,000 Sign On Bonus
  • Heartland Community Health Center
  • Lawrence, KS FULL_TIME
  • Welcoming all who need care $1,000 Sign On Bonus Job title Health Information Management Systems (HIMS) Manager Reports to Director of Compliance and Risk Status Exempt (Salaried) Job purpose The HIMS...
  • 4 Days Ago

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Sales Specialist
  • Customer Direct LLC
  • Topeka, KS FULL_TIME
  • Job Title: Sales Specialist Classification: Salaried, Exempt Department: Sales and Marketing Status: Full Time Reports to: Chief Operating Officer Job Summary The Sales Specialist is responsible for p...
  • 12 Days Ago

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Customer Service Associate
  • Lawrence Podiatry Center LLC
  • Lawrence, KS FULL_TIME,PART_TIME
  • We are looking for a Customer Service Associate in our small medical office to serve our patients. Our doctors are highly regarded, nice, and fun spirited. We greatly value the integrity of our doctor...
  • 5 Days Ago

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Customer Service Agent
  • Enterprise Call Center
  • Lawrence, KS FULL_TIME
  • Company DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care...
  • 10 Days Ago

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Service Center Manager
  • Dayton Freight
  • Topeka, KS FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 23 Days Ago

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0 Customer Information Center Manager jobs found in Topeka, KS area

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Customer Support Center - Platform Shift 2
  • Colgateinvestors
  • Topeka, KS
  • Site upgrade in progress. You will not be able to apply at this time. Please be patient and check back with us later. A ...
  • 3/29/2024 12:00:00 AM

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Customer Service Benefit Advocate - Cheektowaga, NY - $750 S...
  • Richmond Pediatrics
  • Lawrence, KS
  • Customer service representatives answer questions or requests from customers or the public. They typically provide servi...
  • 3/28/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - PA or KS residents only
  • IONOS Inc.
  • Topeka, KS
  • Inbound Telesales & Retention * Topeka, KS, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the heal...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Capfed
  • Topeka, KS
  • ** Customer Service Representative** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003065 Sho...
  • 3/27/2024 12:00:00 AM

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Lead Customer Service Representative - Call Center
  • Capfed
  • Topeka, KS
  • ** Lead Customer Service Representative - Call Center** **Job Category****:** Call Center **Requisition Number****:** LE...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager
  • Capfed
  • Topeka, KS
  • ** Customer Experience Manager** **Job Category****:** Call Center **Requisition Number****:** CUSTO003122 Showing 1 loc...
  • 3/26/2024 12:00:00 AM

C
Customer Service Associate
  • Capfed
  • Lawrence, KS
  • ** Customer Service Associate** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003110 Showing ...
  • 3/26/2024 12:00:00 AM

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Customer Support Representative
  • MCFARLANE AVIATION LLC
  • Baldwin City, KS
  • Job Description Job Description McFarlane Aviation Products is a manufacturing company located in Baldwin City, KS (Lawr...
  • 3/25/2024 12:00:00 AM

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$91,814 to $125,290
Topeka, Kansas area prices
were up 1.3% from a year ago

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