Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Overview: As a Call Center Customer Service Assistant Manager, you will play a pivotal role in overseeing the day-to-day operations of our customer service team. You will be responsible for ensuring exceptional customer experiences by providing guidance, support, and leadership to our customer service representatives. Your primary objective will be to maintain high levels of customer satisfaction while optimizing team performance and efficiency.
Key Responsibilities:
Team Leadership and Development:
Performance Management:
Customer Service Excellence:
Operational Management:
5. Quality Assurance:
Required Qualifications:
Provisions listed in this job description may be changed or modified by Cheapest Auto Insurance without prior notice at any time, at the Company's sole discretion.
Job Type: Full-time
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
0 Customer Information Center Manager jobs found in Tulsa, OK area