Customer Information Center Manager jobs in Twin Falls, ID

Job Description: 
To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service. 

Key Tasks and Responsibilities: 

• Provide excellent customer service 

• Apply appropriate actions to effectively control a call 

• Escalate, when necessary, adjust tone and etiquette to accommodate customer 

• Enroll cards 

• Transferring cards 

• Updating customer information in database 

• Looking up card balances 

• Keeping track of, organizing and using provided information to perform efficiently 

• Maintain communications equipment by reporting any problems 

• Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures 

• Update job knowledge by studying new program descriptions and participating educational opportunities 

• Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects 

• Work efficiently with team me3mbers 

• Other duties as assigned 

Skills and Attributes: 

• Availability for weekend shifts 

• Great customer service skills 

• Attention to detail 

• Good understanding of written and oral communication 

• Problem solving skills 

• Data entry / basic computer skills 

• Strong telephone skills and ability to maintain composure during difficult or unpleasant customer situations 

• Ability to multitask 

• Ability to work with limited supervision when necessary 

Education and Job Experience Requirements: 

• High School Diploma or GED equivalent preferred 

• Call Center experience preferred 

Perks of working for KRS: 

• Great PTO Plan 

• Medical Insurance 

• Health Savings Account (HSA) on applicable health plans 

• Life Insurance 

• 401K with company match 

• Bonusly employee rewards 

• Access to learning platforms 

• Wellness program 

• Supplemental programs